Terrible experience
This is a perfect example of a startup gone wrong. It may be fine for booking one person to help but they can’t guarantee that two people will be available at the same time even though that’s the service I paid for and was offered.
I was trying to move a sofa I bought on Craigslist. First, one of movers cancels and bungii assures me that he can carry the sofa himself. They said they’ll offer a refund and will do it the next day if he can’t do it. He can’t carry it himself, so the craigslist person has to help him. Then when he arrives, I can’t help him carry the item so he leaves it in my garage vs bringing it to my office. I tell bungii and they offer me 50 percent off that first experience but will only offer me 30 percent off a booking for someone moving the couch from the garage to the office! So they’re now going to charge me MORE money for a service they messed up. Don’t use this. I’m now paying more money to Taskrabbit so I don’t have to use this service.
I was trying to move a sofa I bought on Craigslist. First, one of movers cancels and bungii assures me that he can carry the sofa himself. They said they’ll offer a refund and will do it the next day if he can’t do it. He can’t carry it himself, so the craigslist person has to help him. Then when he arrives, I can’t help him carry the item so he leaves it in my garage vs bringing it to my office. I tell bungii and they offer me 50 percent off that first experience but will only offer me 30 percent off a booking for someone moving the couch from the garage to the office! So they’re now going to charge me MORE money for a service they messed up. Don’t use this. I’m now paying more money to Taskrabbit so I don’t have to use this service.
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Not able to deliver when scheduled
So there are so many good reviews for this app! I was so excited to use, I agree customer support is responsive. But they are advertised as ON DEMANd and not once have they delivered on that. One Sunday I went to pick up a fb marketplace item and then customer support informed me I had to wait 4 hours. So then I had to drive all the way back later that day. (I believed them when they told me it was just a busy day and they were backed up). Then I bought another item two weeks later off fb marketplace. I scheduled it for 6 hours later, picking two movers this time to be safe because the item is big. I knew this time to schedule it for later- no big deal. But then when it came to 45 minutes before my scheduled time, they text me to say they don’t do deliveries that late. HELLO, you let me book it then! Don’t let me choose a time if that is not an option. I had to rearrange my schedule (and the schedule of the person selling to me!). Customer service assured me that there would be no issues or back ups on a weekday. 1 hour before the scheduled bungii I see no drivers assigned. I proactively reached out. Customer service AGAIN said they are backed up (three times in a row now, this is a trend) They had the audacity to ask if I was flexible. I live in Boston, the trip was also within Boston and it is not a busy moving weekend. The unreliable service is unacceptable, I would highly recommend using Dolly or another route.
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Great Result, Great Price
We are so impressed with Bungii! Reading through some of the reviews before trying it out made us nervous that it was a scam, but that was not our experience. We scheduled the trip the night before and a driver was assigned to it about 3 hours before the pick-up time. Derek D. picked up a dining set for us from a purchase we made through OfferUp at a home about 45 minutes away and delivered it to our house safely. He called us when he arrived and we were able to track his location in the app. He had a trailer attached to his pick-up and secured all of our items safely so they arrived undamaged. He assisted in bringing the items up to our garage, as well. The estimated price was the same that it would have been to rent a Uhaul truck and we were unsure in our abilities to drive the truck and secure the items, so Bungii seemed like a lot better option. By the end, the Bungii price actually ended up being $15 cheaper than estimated at the beginning! We are very happy with our experience and will definitely look to use Bungii in the future.
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Response from developer
Thank you so for your review Kay! We are so glad we could help with your delivery and we look forward to your next Bungii with us!
Marston and Raul in Tampa were awesome!
We were given damaged floor from the store and didn’t notice until we got it home and opened it. (Not a Bungii delivery LOL) Bungii was contracted by the store to pick up the broken stuff and bring back new floor. Delivery driver (Marston) came the same day and brought brand new flooring and Raul came the next day to pick up the broken stuff. They were both super friendly and hard working! It was A LOT of floor and it was so heavy! Yet they both were equally as easy to work with. They both worked fast and genuinely were just nice people. We were very pleased with Bungii service and especially these 2 guys!
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Perfect for Small Moves!
I’ve used Bungii twice in Chicago for a small apartment move and to pick up furniture bought on Craigslist. Both times the drivers exceeded expectations— they were very professional & had everything I didn’t know I needed. Don’t expect scheduling to be quite as simple as ordering an Uber though, I scheduled really close both times (a day or two before) so I wasn’t able to get two people on my moving day, and needed to rearrange my furniture pick up, but this was over a year ago so they were newer to the city then. Would 100% use again!
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