My trainer is better than yours
If I could give zero star
I got charged again this month. When will this madness end? I deleted the app completely, so any updates will not help with this issue. Please advise.
The apps wasn’t working, so I cancelled the subscription, then a rep from Burner wellness reached out asking for a webinar to diagnose the issue, I agreed but the rep did not show. Then I got an email blaming the problem of the apps not working because of my account was not activated and asked me to input my credit card info but at that time, they have already charged me for the initial access. Then each month on the 3rd, they timely billed my credit card for the subscription. I did not notice the charges until two months after. So BEWARE!!
Response from developer
Update: We have issued your refund and forced an expiration to your account to ensure this will not happen ever again. We apologize for the bug that was out of our control and appreciate your patience as we quickly adjusted the problem. Thank you. We are sorry to hear about your poor experience with our app. It seems the webinar was a disconnect and miscommunication, not an absence. We have pushed out numerous updates to resolve the issue with your account and would love to bring you onboard the platform again. You have been successfully refunded and we appreciate your patience.
100% Recommendation
Very nice
Great exercises discordant routine
The scheduling part is really messed up I can’t not schedule. I can’t just go do the routine if I am a few hours late. I can’t clearly see what I missed or did
I would like to design my exercise routine or change out one of the set for another set within the upper body 1 or some other workout
Highly recommend
Expert training, addictive community
Ugh
Response from developer
Hello, Thanks for using Burner. We apologize for the issues you've been having. We're always trying to bring our users the best possible experience, and your feedback is important to us. Our team has reached out to you via email to help further diagnose this and help you have a great experience. If you have any other concerns, please feel free to reach out at support@burnerfitness.com. Looking forward to helping you! Thanks! Burner Support
