Burner User Reviews

Customer Experience

Positive experience19.2% of reviews
Neutral5.4% of reviews
Negative experience75.3% of reviews

~ Based on 920 written reviews from the US App Store.

What users say

Is Burner Safe?

Burner: Second Phone Number appears safe based on user ratings. AppsHunter Safety Score for Burner is 94/100.

This assessment is based on 93,741 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.7% of ratings point to a safe experience
2.5% of ratings suggest some concerns
4.8% of ratings point to a risky experience

~ Based on 93,741 App Store ratings for Burner.

Is Burner Legit?

Burner: Second Phone Number appears to be a legitimate app. AppsHunter Legitimacy Score for Burner is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Couldn’t send any messages

I paid and when i tried to use the app my messages kept failing to send, it was a total rip off

To email companies only, beware

Why can't you register with a email of your choosing? It's not like they're giving you money or anything. They demand that you use only two companies and one of them is your Apple email so they can destroy your account.

Scam

They don’t give you the free trial and charge you immediately. Beware

Took my credit card info without approval

Took my credit card info without approval

Great

Great

Thieves

They charged me even after I had previously canceled my free trial and I had canceled within the first few hours of signing up for their free trial.

Absolutely worthless

Disgusting piece of trash. Completely unusable without payment, and even when you do, I try to use the number to sign up, and “Your phone carrier isn’t supported. Please try a new number”.

Worthless trash.

Garbage App

Doesn’t work, and “No Refunds”

Scam

Do not do the free 3 day trial. They will charge your card immediately after and not refund you. ($67)

Stay away

Outgoing messages throttled randomly. Horrible support despite charging premium pricing . Stay away

Can’t even create an account

I wasn’t even able to make an account because it kept telling me I couldn’t create one while connected to a vpn… when I wasn’t even connected to one, no matter what I did.

👎

Paid for Yearly Subscription. Cannot receive calls, calling makes you muted on the other side… texting works slight delay in receiving messages. Deleted it..

Some time passes and I got it back thinking maybe I can use the # to give it during online transactions when I dont want my information sold online….

Well it wants me to pay again for another line, and completely forgot about that other line.

C’mon, really? I can download a cheap game, play it, delete it, and download it again and it’ll remember my profile.. and you can’t do it here in a professional setting?

I did my reasearch and SlyNumber seems to be the best secondary phone app out there and is CHEAPER than this scam of an app.
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Functionally gets worse

This phone app gets worse and is always glitching or delays text messages or imply freezes.

Don’t bother

Reviews must be highly inflated. Of all the WiFi txt/calling apps I’ve ever used, this one has to be one of the worst.

UX is buggy and SUPER slow moving.

The calling feature is glitchy.

The entire app is incredibly laggy.

I wouldn’t waste your time downloading.

Deleted My Account

Used this app for years and they just deleted my account without any communication for a breach of “User Policy Terms”. I haven’t even used the app in months, so not sure what that would be about. Subscription was good until March 2027, so they essentially stole my money.

Battery/memory hog

It seems app performance gets worse as the text string gets longer. Laggy and awful. Free apps perform better.
I would rather waste my money on overpriced coffees in my home city.

Terrible Service & Operation

I have been using this app for years with 3 numbers. I had hundreds of clients with their names associated with their numbers and hundreds of text threads. It started to be slow and freezing. Reached out to support and they had me delete the app and install it. We did several troubleshooting tries. Finally, they asked me if they could go into my account to try to fix it. Then disaster happened. ALL MY TEXT THREADS AND ALL MY CLIENT NUMBERS WERE DELETED! When I signed on. NOTHING WAS THERE! Years of correspondence was gone, in an instant! They said it couldn’t be retrieved. Just like that, my business was destroyed! They won’t and said they can’t do anything about it. Even though they said all the info was on their servers! Someone said to sue this app to get compensated for all my business that was gone - in an instant! WARING: be aware of using this app for long term business. Mine was GONE. I don’t know what to do now.
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No free trial

Says it gives you a free 3 day trial before you have to start paying, then tries to charge you immediately instead of after 3 days. BS would give 0 stars if I could.

Unreliable

The texting is horrible. There is a lag. It doesn’t show that the message went out, and it continually freezes halfway through the text.

I have no faith that the messages are going out as I’m not getting responses

I wanted the phone to be used to coordinate specific clients and at this point it’s just a waste of money because I cannot rely on it working
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Slowest thing I’ve ever canceled my subscription to

If you really just needed a new landline, Burner might be for you, because it is not a legitimate second mobile line. It is garbage. The app keyboard sticks and glitches, dictation is slow AF, there’s no customer support, and the call connections are terrible. Unlike some second line services, it doesn’t have emoji reaction capability. I’ve already canceled my subscription and moved to Sideline; it cost more, but it turns out there’s a reason why.
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