Hate it
Overly complicated
Face ID has issues
The new app has issues logging in with Face ID. Takes a long time to log in and many times says, “An Unknown Error has Occurred” and you have to put in your password credentials. Also, the BillPay functionality takes you to another site that lists all of your payees first, then it lists your last payment stream. That is backwards to me. This is in addition to all the other comments about this new app. Not sure who did the UE acceptance on this, but it wasn’t very thorough.
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Terrible upgrade
I HATE the carousel for the accounts. I want to be able to see all my accounts at once, not scroll through them. Also bill pay is SO MUCH worse!!! It takes twice as long to pay a bill and is so hard to navigate versus the old app.
My review
I had a hard time finding out how to use it… doing better now
Home bank
Always ready for us!
Marilyn
Love it
Rebel
Good service
Bring back the old app!!
I’ve been a busy customer for well over 25 years, a mobile customer for I don’t know how long. This update was almost a backward step instead of forward. It’s harder to navigate and you can no longer receive detailed text messages regarding transactions on your account. You get vague messages with transaction ID’s. I used to be able to get a text message for every transaction with the detail of who and how much via text and now all I get are random consolidated messages. Not helpful at all.
I also used to be able to put a memo or tag on transactions so that I could identify them when looking back and while it does, let me do it at the transfer level, it is very, very difficult to find if at all once the transaction has happened - that is absolutely no good.
I hope someone’s actually reviewing these reviews. Bring the old app back.’n
I also used to be able to put a memo or tag on transactions so that I could identify them when looking back and while it does, let me do it at the transfer level, it is very, very difficult to find if at all once the transaction has happened - that is absolutely no good.
I hope someone’s actually reviewing these reviews. Bring the old app back.’n
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Should’ve kept the old app
Very bad user interface. I don’t know why they decided to change from the old one. Can’t even list basic features like owner of the account, co-owner, etc. The old app also showed pending transactions and now you have to click through many things just to find them.
Transaction Label
The ability to label transactions is no longer available. The absence of this feature leaves no means of creating a human readable version explanation of the cryptic transaction names.
The process of transferring money between accounts now requires more steps. Previously, money could be transferred with only the need to specify the destination and the amount.
The process of transferring money between accounts now requires more steps. Previously, money could be transferred with only the need to specify the destination and the amount.
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Nope
New is not always better. This app is not good. Nothing but issues since “updated”. Charges stay in pending status for 4-5 days. I’ve gotten no replies to messages.
Other Busey App Was Better
This app is fine and gets the job done. But it’s clunky and doesn’t feel smooth. You cannot rearrange the home screen. Certain screens you cannot back out of and have to hit the dashboard button and start over. Other times it forces you to the dashboard and starts you over. You cannot search a transaction by dollar amount, this is a HUGE oversight and has been a major flaw in all their apps since inception. It’s a bank and you cannot search by dollar amount? Boo. Pending debits don’t seem to reflect in “Amount Available” or in the home screen recent transactions until after it posts. On iPhone, it does not show the red notification number on the app icon. It works. Could be much better. All that said, Busey is a great bank and I have been doing business with them personally and commercially for decades.
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Constantly resigning in
Never remembers me. I have to constantly resign into my account. Very unimpressed, considering changing my banking due to this app
It opens.
It opens, that’s about all I can say about it.
Rating
The app has been great at this point I have not run into any problems.
My journey to Busey Mobile
At first I was in panic mode, but after taking deep breaths I figured it out and yes it’s a learning curve.
Also figured out the basics of bill payments
Change at my age finds bumps in the process learning is possible I’ve come to realize.
Now I’m relatively capable of navigating Busey Mobile app.
POV Busey has very intelligent helpful technical assistance by phone or online I believe
Thanks Busey Mobile Teams
Gary
Also figured out the basics of bill payments
Change at my age finds bumps in the process learning is possible I’ve come to realize.
Now I’m relatively capable of navigating Busey Mobile app.
POV Busey has very intelligent helpful technical assistance by phone or online I believe
Thanks Busey Mobile Teams
Gary
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Okay
New app is decent so far. Only issue is prior app you were able to adjust the account displays to total cash. Also, linked accounts became disconnected and had issues reconnecting with plaid. Overall, I like Busey as a regional bank. However, their interest rates on accounts are terrible and if they get any bigger I will probably move my accounts to a different financial institution.
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Withdraw fee
Stop taking my money from me after I take some out. The withdrawal fee has to go down. It’s my money and I can do what I please with it. You guys are the only bank system that basically robs their customers with the withdraw fee. Trust me. I ask around and it’s annoying. My honest opinion. Other than that, I have no problems, thank you have a good day.
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Best Bank
I’ve banked with Busey for 24 years and they have helped me understand how to use the bank to help me build my personal wealth and be proactive with my accounts.
Seamless Transition
Improved platform and improved user interface. Easy to navigate
