HORRIBLE.
I have had nothing but problems with this bank & this app since it was switched to Busey from the bank of edwardsville. It’s trash. I hate the way it’s set up. It’s not user friendly. It feels like a website from when the internet first started but without all the nostalgic stuff. Just a pain in a butt to navigate. Awful.
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Notes field on transfers melt away
This app is pretty sad
Review
New format is
Not an improvement.
Seems clunky and less efficient.
Not an improvement.
Seems clunky and less efficient.
Terrible changes
I used to be able to navigate the mobile app with no problem at all. Since the update I don’t like it at all. I have been struggling to make a payment for days. I always have to go back and see if it went through or not.
Search option
Before the change, I was able to do a search on my transactions. Why not now?
Broken update
Use to work fine but the update was horrible. Billpay refuses to work reliably. When you use the app it tries to open more windows which would have load error. Billpay keeps making me have to log in again. Called customer service last month for a fix but broken again this month. Am I going to have to call every month to fix errors to pay my bills?
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Absolutely horrible user experience
Severe downgrade from past apps.
Busey App
User friendly and easy to navigate
Love love Busey Mobile❤️
I love being able to transfer money between my accounts so easily, and I really love Bill Pay …. The convenience and ease of use for the app is AMAZING! I also really love your customer service team…. Like the app they are just superior! Great job Busey!
dislike update
Seems less informative than it was before, lacks features
Busey review
Lags at keeping ledger, no overdraft
Busey Got It Right!
The mobile app is fast, intuitive, simple to use—everything you’d want in your banks mobile
app!
app!
Small
Trying to Zelle or Transfer money the account numbers are to small to read
Removed important features
With this new release the UI continues to be dumbed down. They have replaced email contact with chat messaging which is awful. They have effectively removed the estatement feature by only making 18 months available with no option to see older statements. Why bother showing a menu of options such as “prior year” or “date range” when those are not available? You should not offer previous years’ statements if you can’t show the previous year. AT the very least two years of statements should be available.. There is so much more wrong with this horrible interface, but I don’t have time to itemize them all. I’ve listed the two most important losses.
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Excellent
The current app is the clearest and most detailed app and version that Busey has provided. Perfect for tracking debits and deposits.
Good app
Very quick and easy to use.
Seamless Transition
Improved platform and improved user interface. Easy to navigate
Happy
The new app is very easy to use!
New app far inferior to older
Very easy for me to pay my bills as soon as I got them and arrange for later date payment in two easy steps. Now I have to make more steps then check to make sure that it’s pay pending. I’ve almost been charged for late payments on more than one occasion because it didn’t show up and pay pending. This is way too confusing. Almost wanted to make me change banks to get a more user-friendly online bill payment.. I know other people are complaining about it as well.
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Terrible
This app is terrible. It asks if you want to remember you but then makes you sign in every time
