The new app has not been a great experience.
The app is a lot slower to load and have to do a lot more presses to navigate around. Also, no dark mode? It’s like I am getting flashed each time I open the app. Transferinf money between accounts is incredibly slow and frustrating. This app alone makes me want to bank somewhere else unfortunately. The old app worked great and was a lot more useful.
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Worst Banking Software Ever Used!
Agree with other one star reviews. If you have very little banking needs this might work, but still it is very awkward and terribly outdated. We use other banks that are way more advanced and extremely easy and intuitive to use. We have been customers for a very long time and hate to leave Busy as the St. Louis people are wonderful to work with. However, it looks like we are now forced to change banks or become frustrated using this software.
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Doesn’t feel secure
Opens without face recognition or a number password. There was nothing wrong with the old app. It felt more secure. I liked accounts and other text bolded in the old version. The screen is Too white. Wish I had the option of keeping the old app.
Missing feature?
I no longer see a place where you can enter notes about transactions. This was very useful. I hope this is going to be brought back. Also when I tap on the provide feedback link, the screen just goes dim and takes you to a page to provide feedback but you can’t actually do so🤷♂️
All tags and notes removed?
All of my transaction tags and notes have been removed/not showing in app. Dumb update.
Functional but needs work
As others have said it’s new so there will be issues but I’m able to access everything I did in the old app. It does need a dark mode and some of the menu items don’t have a back button. Should also automatically log you in with Face ID instead of having to click that button.
Bad update
The previous app was much more simple, and easy to navigate. The new app looks cheap and isn’t customizable at all. Please busey go back to the old format.
Worse on every way
Forced into a new app, took me 30 minutes to get in because it demanded I change my password. Finally get in and it's all negative space and no dark mode. Cool. Website, same garbage. Thanks for the downgrade, Busey
Awful Update
There was absolutely nothing wrong with the app, so why decide to do an update?? This new one is not nearly as user friendly, the format is terrible compared to what it was, and I can’t see any reason why Busey would think it was necessary to change it. Clearly nobody has ever heard of the old saying!
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New App is AWFUL
The new app is horrible! Super slow, glitchy, AND doesn’t even show you your account balance… I’m at a loss for words… a bank app that doesn’t show me my account balance first thing… WHY!?
Super slow
I downloaded this app 15 min ago and I’m still not even into my account yet. I had an emergency where I needed access to my money and I was told “this version is no longer supported”
App is Terrible
What a horrible idea to update a perfectly working app to add some features most people won’t even look at.
Login
I cannot access my account, even with “Forgot User Id” options. This is ridiculous
Pointless
Why create a whole new app, and lock me out of even viewing my actual balance for 4 days, just to have a new app that barely works?
Please add a dark mode
I know this app is the new main source of banking for busey, and I know it will have bugs and features added later. One of those features needs to be a dark mode. The black text in all white backgrounds is just so painful to look at. Please busey bring back dark mode
Terrible UI Design
The new apps UI design is terrible, it looks dated and the navigation is clunky. A lot of the landing pages don’t have back buttons. The old app had a better user experience and a more modern design, this new one looks like an AI bot designed it. I know they needed an app to consolidate all their banking options, but this one really missed the mark.
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Not happy
Sent the new update, I cannot sign into the new Mobile app or the old one. I can’t even sign in online now. Something needs to be fixed and quick.
Response from developer
Hi Zen. Please contact our Customer Care at busey.com/contact for assistance. Best, Busey Customer Experience
Great bank Great app
Easy, useful and all around great app for a great bank
Not user friendly
Go back to old app
No Zelle
I contacted this bank 3 times about not being able to use Zelle and I still can’t use it. Now I have to pay a fee to another bank because I CANNOT send money with Zelle.
