Broken App
The app tells me this version is no longer supported and redirects me to the app store where there is no newer version
Reliable and reassuring!
Love this app. I like that I see transactions as soon as they go through. I was able to cancel my card quickly when it was used fraudulently. It also helps me catch unexpected charges like ongoing subscriptions I forgot I signed up for š
Need to correct the version update error
Useful when itās available. I do often get a message saying an update is required as the app is out of date but there is no update in the App Store. This is quite frustrating.
Butterfield Card Alert
Every time I open the Butterfield Card Alert App a message pops up to say the app is outdated and to download the new version by going to the App Store. There is no way to download the new version. I have called BNTB three times and as usual I am connected to overseas reps who know nothing about the issue. They all say theyāll call back but havenāt done so. Meanwhile I canāt access my credit card information or the settings which secure my card for fraud.
This issue needs to be solved like yesterday.
This issue needs to be solved like yesterday.
Show more
Security alert service
Awesome security tool!
No alerts
Everything set up as required in App but no alerts received.
Useless overall
You canāt access all transactions and history , even when they are in the same month. I still have to go in my main account online to do so.
All alerts do not come through to the phone. Itās very dodgy.
Last set of scams that went through on my card went undetected due to lack of alerts .
Very glitchy.
Better to move to CIBC/ First Caribbean right now.
All alerts do not come through to the phone. Itās very dodgy.
Last set of scams that went through on my card went undetected due to lack of alerts .
Very glitchy.
Better to move to CIBC/ First Caribbean right now.
Show more
V1.6 Slower and poor connectivity
Keep getting error āserver not respondingā! Screen refresh is so slow! Why do the upgrades just make the app worse?
Glitches
Seems to get worse after every update
Constant error
The app does not work properly. I can access all areas of the app but the ācard statusā I cannot see how much funds are available etc. I keep getting the error message ā Butterfield Card Alerts
The server could not be reached.
Please check your network connection and try again.ā Itās not my internet connection as I can access transactions area and I can access other area of the app. The app is slow and crashes/stall & buttons donāt work at times. The other app worked way better than this. Why create to a new app and make it worst?
The server could not be reached.
Please check your network connection and try again.ā Itās not my internet connection as I can access transactions area and I can access other area of the app. The app is slow and crashes/stall & buttons donāt work at times. The other app worked way better than this. Why create to a new app and make it worst?
Show more
Helpful but not 100% accurate
The app is very helpful as it notifies me every time a card is charged. I have it set to notify me on all charges so canāt comment on whether the settings to restrict notifications or usage actually work.
Occasionally, it would fail to notify or notify 2x. Credits to the card do not appear to show in recent transactions. Random Tax charges show up though not actually charged on the monthly billing statement (or on online banking). When in doubt, I check online banking.
I also like that it allows me to add multiple cards for business and personal accounts.
Occasionally, it would fail to notify or notify 2x. Credits to the card do not appear to show in recent transactions. Random Tax charges show up though not actually charged on the monthly billing statement (or on online banking). When in doubt, I check online banking.
I also like that it allows me to add multiple cards for business and personal accounts.
Show more
Not working
App wonāt open says this version is no longer supported and to download the latest version. But there is no later version available. Have made several call and sent emails but no help.
Butterfield Card Alert
Every time I open the Butterfield Card Alert App a message pops up to say the app is outdated and to download the new version by going to the App Store. There is no way to download the new version. I have called BNTB three times and as usual I am connected to overseas reps who no nothing about the issue. They all say theyāll call back but havenāt done so. Meanwhile I canāt access my credit card information or the settings which secure my card for fraud.
This issue needs to be solved like yesterday.
This issue needs to be solved like yesterday.
Show more
Left in the dark
Butterfield Bank,
please advise when the new version is going to be available
I cannot find anything on the App Store
please advise when the new version is going to be available
I cannot find anything on the App Store
Needs an update
Every time I try to access the app thereās a prompt saying thereās a new version available however once you go to the App Store thereās no new version available. Worked perfect before this.
Keeps asking me to update
Every time that I try to open the app, it keeps telling me that itās out of date and to go to the app store to update to the latest version. The problem is that I am using the latest version which means the app is unusable.
Version upgrade
The old app says I have to renew to a different version, but does not explain how to do this, do I have to delete the old app? Is there an app that just update the old app? A VOR little more explanation would be appreciated as the old app will not let me access my information.
