Worst app ever!
I’ve had nothing but problems with this bank ever since North Community Bank became Byline Bank. Their online banking system is extremely frustrating, and I’ve been locked out of my own account more times than I can count.
Banking should not be this difficult, especially when people need access to their money and accounts without constant technical issues. What makes it even worse is the lack of after-hours support for online banking emergencies. In this day and age, being able to reach someone when there’s a serious access problem is mission-critical.
At this point, I’m seriously considering moving my money elsewhere just to avoid the ongoing hassle. Very disappointing experience.
Banking should not be this difficult, especially when people need access to their money and accounts without constant technical issues. What makes it even worse is the lack of after-hours support for online banking emergencies. In this day and age, being able to reach someone when there’s a serious access problem is mission-critical.
At this point, I’m seriously considering moving my money elsewhere just to avoid the ongoing hassle. Very disappointing experience.
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App needs camera flash feature for check deposits
App works well but it would be nice if the camera had a flash option for mobile check deposits.
Tech support lacking
App’s gotten much better over the years, but the underlying tech still has problems—for instance, a failure to display scheduled or pending transfers or bill payments.
And Byline’s front-line staff, though friendly and responsive, is often unable to address tech issues on its own.
And Byline’s front-line staff, though friendly and responsive, is often unable to address tech issues on its own.
Worst app ever
Tried to mobile deposit a check. Spent 22 minutes on the phone with ‘support’ and got no where. Worst baking app ever.
Love financial tools
Nice update from the old app which was ugly. The financial tools are great. I love seeing my transactions for all my accounts. The new debit card management is unexpected and nice. Also glad Zelle is now in the quick menus. I wish alerts were better.
I love the app’s new look
I like the new look of the mobile app, compared to before. It used to take me time to know what transactions I had made but now it’s so easy I can just glance through once and I know what is out of place. I think this is very user friendly. Well done Byline.
Slow and clunky
You’d think that a newly revamped app would be better than what it replaced. Nope. Slower and more nested menus so it’s harder to navigate. Another example of Byline being 3-4 years behind the rest.
Inconvenient
This bank has become more and more inconvenient to use! The bank as a whole has gone down hill over the years for personal use. New app update has locked me out of my account. There is no reason that I need to contact customer service when there is a forget password option on the login screen! Nobody has time to do that! I’ve been a customer since about 2012, will be switching banks.
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Nice update
Like the overall update but notifications stopped working.
Avoid this bank
Byline Bank has got to be the worst institution I’ve ever banked with. Their new online banking app is absolutely terrible—completely useless. It locked me out the very first time I tried to use it, and now I’m unable to access my account unless I provide my Social Security number. I find it extremely uncomfortable and risky to share that kind of sensitive information through an app I don’t trust and that already failed me once.
I strongly recommend staying away from this bank. It used to be a friendly, community-based institution—back when it was called North Community Bank. Back then, the staff knew your name and treated you like a neighbor. Now, every time I walk into a branch, I’m treated with suspicion, as if I have a third eye.
One time, I simply asked to break a $10 bill, and they refused—demanding an ID—even though I’ve had an account there for years. That’s a far cry from a community bank.
Between the terrible app, the invasive security requirements, and the unwelcoming in-person service, this bank is now absolutely useless. They’ve lost what made them special.
I strongly recommend staying away from this bank. It used to be a friendly, community-based institution—back when it was called North Community Bank. Back then, the staff knew your name and treated you like a neighbor. Now, every time I walk into a branch, I’m treated with suspicion, as if I have a third eye.
One time, I simply asked to break a $10 bill, and they refused—demanding an ID—even though I’ve had an account there for years. That’s a far cry from a community bank.
Between the terrible app, the invasive security requirements, and the unwelcoming in-person service, this bank is now absolutely useless. They’ve lost what made them special.
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Mobile check deposit flawed
I work in computer vision, and the jury duty check I have could not be a more perfect case for reading account numbers. However, the app feels that no matter what picture I take, it can’t read the numbers and complains that the account numbers aren’t clear. Mind you, I know what I’m doing when it comes to taking pictures computers can process. Now I have to take this check to the bank. I COULD have deposited this into my wife’s account, but I had to endorse it ONLY to Byline. I’m not seeing the value of this upgrade. The old app worked just fine.
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Yea for a great little Byline branch
3400 N. Western, Chicago branch, truly a joyful banking experience.
Great bank
Excellent staff. Very attentive to our needs - all the time. Thanks
Terrible
I always have problems with this app but if you bank with them you don’t have a choice
Make sure to write “for mobile deposit blah blah”
Or your check will not be deposited!!! Fun times.
Banco
The best
Still disappointing
Can't do external transfers in the app, can't do Zelle on the website.
Needs work
In my experience, it’s a very goofy layout.
The app crashes a lot and gives errors.
It’s not intuitive at all.
Like you go to write a memo for a Zelle and you click the X button to complete it. All other apps the x usually means cancel.
It’s like a 12-year-old programmer on his first try.
The app crashes a lot and gives errors.
It’s not intuitive at all.
Like you go to write a memo for a Zelle and you click the X button to complete it. All other apps the x usually means cancel.
It’s like a 12-year-old programmer on his first try.
Byline bank app
Love how easy and safe this is to deposit checks
A Great Bank!
I’ve been doing all my business banking with Byline for 15years.
No issues. Great bank & people.
No issues. Great bank & people.
