Sad
Doesn’t show real time travel updates and cancellations. Google Maps knows more about train status rather than c2c app.
Not sure what app these 5 star reviewers are using
As hard as I try to defend c2c, particularly now that it’s been nationalised, everything about this company is terrible.
The app is absolutely hopeless. You’ll order a ticket, reopen the app 12 hours later, and the exact same page will still be there. Then, if you go to Live Updates, it’ll tell you your session has timed out and make you start from the beginning again.
The “smart” card is just as bad. It feels like technology from 15 years ago, and my tickets only load onto it about 50% of the time. Then you get to the gates and the staff tell you that you need to sort the issue out yourself. Brilliant. Why can’t you just tap on with the app.
The trains are probably the most unreliable in the UK. You can pretty much expect every train to be delayed, if not cancelled altogether. The carriages are in a shocking state too, with urine literally floating up and down the carriage as the train moves.
It’s comical, honestly. £25 a day for quite possibly the worst travel experience on the planet.
The app is absolutely hopeless. You’ll order a ticket, reopen the app 12 hours later, and the exact same page will still be there. Then, if you go to Live Updates, it’ll tell you your session has timed out and make you start from the beginning again.
The “smart” card is just as bad. It feels like technology from 15 years ago, and my tickets only load onto it about 50% of the time. Then you get to the gates and the staff tell you that you need to sort the issue out yourself. Brilliant. Why can’t you just tap on with the app.
The trains are probably the most unreliable in the UK. You can pretty much expect every train to be delayed, if not cancelled altogether. The carriages are in a shocking state too, with urine literally floating up and down the carriage as the train moves.
It’s comical, honestly. £25 a day for quite possibly the worst travel experience on the planet.
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Constant Errors
I was excited to see some updates on the app this morning, but that was short lived…
Address lookup finally worked but doesn’t let you check out, tells you address field 2 is mandatory, which I clearly isn’t. Back to manually typing in, which doesn’t need address line two.
Seven times I tried to checkout, Apple Pay pops up but won’t progress.
Surely it can’t be that hard to get things working
Address lookup finally worked but doesn’t let you check out, tells you address field 2 is mandatory, which I clearly isn’t. Back to manually typing in, which doesn’t need address line two.
Seven times I tried to checkout, Apple Pay pops up but won’t progress.
Surely it can’t be that hard to get things working
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Don’t believe the fake reviews
The most unreliable app, constantly freezes and deletes your purchases. Then the unreliability of the trains themselves is beyond a joke. No a/c and constant delays. If you want cheap tickets to London, just get off at West Ham as there aren’t any gates and zero staff to enforce it 👍
Good job C2C staff
Thanks to c2c being so close to me I enjoy my Travel again
Always fail when is issues on the line
Never works when most needed
Mr
Classic
Don’t believe the fake reviews
The most unreliable app, constantly freezes and deletes your purchases. Then the unreliability of the trains themselves is beyond a joke. £7 single from fenchurch to West Ham? Absolute disgrace. Just jump the barriers
AWFUL
Worst train app ever. Glitches constantly and is riddled with bugs.
Buggy
Why, despite updates, are the buttons in the top left and right a different colour. It just looks broke
Refuses to work now
Whatever you have done to the app it now just does not work completely which is annoying as I use almost everyday for travel. It is incredibly buggy with a difficult and hard to navigate user interface. No thought or planning has gone into the app design, it is an incredibly inconvenient and inconsistent app. Two months ago it would refuse to search up my post code meaning everytime i have to manually enter my address when buying and I cannot even save my address which would make it easy as its the same address i use daily. And now cherry on top of the cake it just does not work at all. This app is garbage just like the c2c train company itself.
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Add to Apple Wallet doesn’t work
App is buggy, recently add to Apple wallet just doesn’t work. Please fix
What is the point of an app if it doesn’t do the bare minimum
Such a buggy, clunky app. Something is always broken, most of the time multiple things. Currently the ‘add to apple wallet’ function is not working, the postcode finder has not worked in months and it’s difficult to manually add your address. I’ve had many times where the payment process has been an issue.
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Slow and awful
Genuinely one of the worst app experiences I’ve had in a while. Everything takes ages to load, difficult navigation, and I can’t add tickets to Apple wallet. I tried submitting an issue form online and even that didn’t work.
Still rubbish
After all these years we still get “can’t display your journey right now”. Annoying “you’ve been away” messages which change your search parameters. Should be so much better. And today it won’t even open due to an error. Pathetic app
Temperamental
Won’t allow me e tickets
Postcode not found and other bugs
Keep getting postcode not found error even though postcode is valid and has worked before. Unable to view live train times as it tells me I have been away for a while. Have to enter my address each time each though using Apple Pay which has my address. Unable to add to basket and continue shopping. Have to checkout and start over. Terrible app.
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Doesn’t work
The app simply doesn’t work and there’s no word on when it’ll be fixed just get the train line app instead
App issues
still cannot view live trains and cannot buy a ticket on app as card details declined - there is no update on app either
Doesnt work on iOs
Numerous bugs not fixed over a long period. Live train times arrivals departures unable to save card details in the app including the C2C travel card.
Honestly, just a little frustrating and disappointing.
Honestly, just a little frustrating and disappointing.
