App is horrendous
The app does not work at all. I entered in username and password and it just stays on a blank blue screen. Uninstalled and reinstalled the app, same issue. Reading other reviews I’m not the only one experiencing this. I hope developers can fix this asap.
Terribly Designed
You can't switch apps without the app reloading and losing all the information that you previously entered. Very annoying during the sign up process! Also, the app doesn't remember that you previously logged in and forces you to log back in every single time. I'm guessing that the developers they hired vibe coded the entire app.
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Unable to login SOLUTION
This app does not work UNLESS if you link your policy number to your login. I did this via desktop on their mypace website and it worked IMMEDIATELY.
Login
Every time I login it goes in popped right back out again I followed up with CAA. They told me there’s nothing wrong with The app for me to delete it and then download it again I’ve done it 3-4 times it’s still not working
Won’t let me create an account
I’ve tried several times across multiple days and it continues to give me an error when trying to create an account. I’m about to leave this insurance plan because this is ridiculous.
Terrible
Never works. What use is it if you can’t see your mileage usage. Cancelling this I think
Trash app
Never works it keeps bringing you back to the login screen.
Garbage
Nothing on this app works!
Unsatisfied customer
Same problem as everyone else Keeps looping back when I try to log in and when I get lucky and log in won’t take me to my dash board. Uninstalling this app waste of time and very frustrating!!!!
Not able to log in
I haven’t been able to log into the mypace app for months now. I’ve called to try to get help and constantly get the run around and logging into the web dash board provides no information either. Not sure how I’m supposed to check my usage.
Useless
This app is useless. Can’t even log in. It just circles around and around. It would be helpful if I could use it, might switch insurance if I can’t use this. Horrible waste of time.
Worst app ever
This app is beyond frustrating its not allowing me to login. Just keep looping me to add login information then doesn’t login over and over again keeps going back to main page I cannot get it. CAA is a big company I expected better from them. This is 2026 how can this app be so bad?
not even worth a star
how can they even release something like this. don’t waste your time downloading this app, you will get nowhere.
Truly Annoying App
Does not allow me to log in. When I enter my policy number it says policy already linked. But then it keeps asking for policy number. Deleted app from my phone.
DOES NOT WORK SO FRUSTRATING
I have had it for a year now and have deleted and redownloaded it many times but doesn’t matter it NEVER loads properly!!!
Garbage
Worst app in existence absolute garbage same problems as everyone else can’t log in . Deserves 0 Stars
Critical Deficiencies
The CAA MyPace program is great in itself, but the app and web portal are so poorly designed that it takes away from providing any convenience to the end user.
There are no options to export trips (which may be required for tax purposes). User beware: if you want to update your credit card information, it will require you to move to a brand new policy! With that, you will no longer be able to access your trip logs, and the support team will have to *screenshot* their system to get you that information. The app and browser login will not tell you that your credentials entered are from caa.com instead of MyPace. Why can’t they consolidate them??
You will eventually spend over 1 hour on calls with different departments to get you set back up, because their telephone menu is so misleading. The CSRs are nice and unfortunately have to work with these deficient systems. Please do better!
There are no options to export trips (which may be required for tax purposes). User beware: if you want to update your credit card information, it will require you to move to a brand new policy! With that, you will no longer be able to access your trip logs, and the support team will have to *screenshot* their system to get you that information. The app and browser login will not tell you that your credentials entered are from caa.com instead of MyPace. Why can’t they consolidate them??
You will eventually spend over 1 hour on calls with different departments to get you set back up, because their telephone menu is so misleading. The CSRs are nice and unfortunately have to work with these deficient systems. Please do better!
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App never loads
Terrible experience, click the app and it’s just a blank screen
Needs improvement!
The app needs improvement, I’m trying to log in but the login page is completely blank. Sometimes it brings you back to the main page every time you try to login. It’s just so inconvenient. Especially the fact that the app requires that you enter your 15 digit membership number each and every time you try to login, I’m not sure why it doesn’t offer the option to remember our user info!!!????? The App is so primitive it’s not even funny! Although the MyPace program is great, the App needs to be improved!!
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Crashes constantly
Buggy
