New App Needs Help
You can’t search by class name. You can’t look at more than five location’s group class schedule at once. And even though I have two locations set as favorites, it always opens the class schedule to my original membership location. So frustrating.
App glitching
This new app is awful. Glitches constantly, freezes, unable to open anything when I am able to get into the app. I can never see the correct classes for the day and when I do get in to the correct day it freezes.
Doesn’t work
There was an update and now it doesn’t work at all. They need to hire developers who know what the heck the are doing. So annoying.
Why require height and weight?
I had to hunt for anything i needed to do in this app and it required my weight and height??? I hated that. Additionally they charged me a late fee for being one day late on my dues because of an expired card. Overall a really bad experience.
Not easy to use
Most of the previous reviews have stated my same issues, but the worst is you cannot cancel a signup if your schedule changes!
Welcome back +
Truly love this club. Started using back in 2010. Then when Covid closed everything down I got away from 2019 till 2024. Came back and the entire staff and instructors are all awesome. Club is as clean as ever. Equipment fresh as well. Lots of other improvements like the app for class sign ups. Also the members themselves are great. Value is unbelievable as well. Win win
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Searching for Classes is always a headache
The search for class option, which is the only reason to use the app, is useless for members who attend locations other then where they signed up. No way to save your preferences for which clubs to search. System freezes if you select more than 4 clubs. Classes and instructors are not listed alphabetically - is there any order at all? And you can’t search unless you type in the exact name (including any capitals) and only searches the first word.
Search goes away if you click out of it. Selecting any filters is so slow to load.
Please fix.
Search goes away if you click out of it. Selecting any filters is so slow to load.
Please fix.
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Great club
I’m so glad I joined, the instructors are great, class schedule is great!
Useless
Can’t add my membership card to apple wallet, most of the app functions are paywalled through in-club purchases, really no reason for most people to have this app.
Worst App Ever
This is inefficient and asks for sensitive information. You shouldn’t require your members to participate in this.
Broken App. Trash software. Unuseable.
Can’t login. Try to send email to reset login and didn’t receive. Try to email support and the link is broken.
Can’t See Schedules
The new look is great, but no matter what I do, I can’t get the club class schedules to show to sign up. They tried helping me at the desk, but to no luck. I’ve deleted and downloaded the app several times and no change. It’s pretty frustrating.
It’s bad
Can’t sign up for classes
If I could give it, zero stars, I would.
Less than an improvement – – five steps back to AB circa 2010. All I want is an app that lets me search for classes, and know the pool schedule, & have easy access to my barcode. I don’t need or want to share my workout data, my personal information, like height and weight, etc. Just an app that makes using the gym easier.
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Doesn’t work
It’s showing me classes from 2 weeks ago and won’t show current/upcoming ones. It defaults to the club I signed up with 10+ years ago and not the one I use most, despite both being favorited (can’t unfavorite the original). Shouldn’t be required to sign up with the app. The previous app worked way better, I rarely had issues. This new app is complicated and doesn’t seem to get updated.
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NOT an improvement
Is it too much to ask for an app that makes finding and registering for group fitness classes easy? As others have said: you can’t change your home club on the app; searching multiple clubs is possible but resets each time you use the app (regardless if you’ve closed it or not); basic functions like cancellation are hidden in a kebab menu (why a menu with one item?); applying search parameters is slow. Classes can be added to calendar easily, eliminating the hassle of the last iteration, but, guess what? Classes also disappear from your calendar once they’ve passed. I for one like to use my calendar as an easy to see record of my class attendance. Also, the club location does not show up on the calendar- this may seem minor but my wife and I frequently attend classes in the same day, sometimes at the same club but often at different clubs. And what is the “Mark As Attended” button meant to do. In my experience it always displays an error message. I do not like that anyone can see the class roster. Also, no instructor bios or lap swimming schedule. Dreckitude.
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Terrible!!
Worst app ever! So complicated! There’s no way to sign up for classes at other gyms.
Complicated, Bad Graphics & Intrusive
I agree with the other reviewers that the app is too complicated and requires personal info that’s completely unnecessary. I hope they have amazing security on this or they will be paying members after a breach. The best app they had was 2 versions ago when you could search for classes by a specific instructor across all of the clubs.
The graphics and user interface are awful. The previous version had large simple icons making it easier to navigate. Anyone over 45 will struggle to read the classes with the light grey 4pt text.
The graphics and user interface are awful. The previous version had large simple icons making it easier to navigate. Anyone over 45 will struggle to read the classes with the light grey 4pt text.
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BMI feature is not a good idea
Overall the app upgrade is nice - definitely more modern than the past one. But having to enter my heigh and weight felt unnecessary/I don’t love sharing more data than I have to! Despite being in the “normal” range of BMI on the app, the app isn’t qualified to determine individual health and I don’t think it’s appropriate to have that feature. Many gym goers have higher BMIs because of muscle mass and some people simply don’t need their gym app telling them they’re fat. Just seems like it should be optional at the very least….
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Why another app?
I’ve been a member of this club on-and-off for the past 10 years. And this is the third app. And it’s so much worse than the last one. I like to switch around which club I go to and this one is so slow to respond and switch.
