Coffee
Lovely coffee, lovely cheesecake nice comfortable surroundings
Goodbye note
Furious my app has been blocked. Goodbye Neros after 11 years of having coffee 3/4 days a week
Changed phone - lost account
Previously logged in with Apple account - trying to log in again and link no longer works. Password reset link does nothing either
Rubbish
It’s logged out alone, Its logged in with the same details but still lost 8 vouchers for free coffee and my student discount and customer service are being useless
Click & Collect
Gift cards cannot be used on online orders, or transferring the credits in one, which is inconvenient
Hopefully it will be improved
Hopefully it will be improved
Rubbish all
Lost all my stamps after the lastest update. Not happy
Very buggy
This app sucks and half the time when I do an order it doesn’t even go through
Logout login fail
Like other reviewers I’ve been logged out of the app, and logging back in with Apple doesn’t work. Great🙄
Great staff at Thorpe Park
Go every time we shop at Thorpe Park Leeds, always good coffee and apricot croissant, and staff so cheerful and obliging. Always look forward to a visit.
Updated just now but STILL useless
AND “forgot password” link STILL does nada!!! Helpful. Not.
Overly complicated
What a disappointing, overly complicated app. I’ll stick with the paper cards for now.
Not happy
Not happy! Had the app for years working perfectly until just recently it’s kicked me out doesn’t recognise my password and when I try to reset my password I get a password reset error! Have deleted and reloaded still no joy wouldn’t care but I’ve got a free coffee I can’t have!
What happened?
Updated the app and lost my five free drink vouchers!!
Not impressed……..
Not impressed……..
Cafe Nero Stanstead
Great service
What’s the point of click and collect
Europa - I never ever get a correct order at this place. They don’t know what a mild coffee is. They cannot read ‘special instructions’. Napkins and sauce are scarce. Tell me what is the point of click and collect if I have to stand and wait on my order being corrected?
Unusable since latest update
Since the app has recently updated, it will no longer let me sign in using my Apple credentials. Its been like this for a week. Please can you sort this out.
Rubbish
Update lost all vouchers and stars.
Very Poor
Just a poorly thought through application. From buying stage to ordering ahead.
It says account deleted since last update 3 days ago
Very bad - it says account deleted but when i ask for password reset it sends one!
Julie beti
Amazing place
