Caffè Nero User Reviews

Caffè Nero
Caffè Nero
Neal Street Technologies Limited

Customer Experience

Positive experience39.2% of reviews
Neutral8.7% of reviews
Negative experience52.1% of reviews

~ Based on 766 written reviews from the US App Store.

What users say

Is Caffè Nero Safe?

Caffè Nero appears mostly safe based on user ratings. AppsHunter Safety Score for Caffè Nero is 74/100.

This assessment is based on 678 user ratings, with an App Store average of 3.7/5.

Safety Analysis

65.3% of ratings point to a safe experience
5.8% of ratings suggest some concerns
28.9% of ratings point to a risky experience

~ Based on 678 App Store ratings for Caffè Nero.

Is Caffè Nero Legit?

Caffè Nero appears to be a legitimate app. AppsHunter Legitimacy Score for Caffè Nero is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

A Great Cafe Nero brance at Notting Hill Gate

I was visiting London and stopped by at the store of Notting Hill Gate cafe Nero. Cafe Nero is always my favorite place to be. Whenever I need a break I stop by at my local branch in Arlington, MA, USA, they are the best. But Here in the Notting Hill Gate branch Natsuki and Jay again made my experience absolutely delightful. They helped me enable the app, made me get introduced to it well, they were so welcoming and their smiles made my day. I would add Natsuki and Jay to my list of souvenirs of happy memories from Londom.
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Response from developer

Great news! Glad you are enjoying your coffee and the app. For store-related feedback, you are also welcome to contact Caffè Nero customer service directly at enquiries@caffenero.com.

Mrs

Caffê Nero❤️ with melody to hearts

inventory off

there isnt a single time Ive ordered and theyve had everything I ordered.

Clunky needs a better ordering interface

Honestly this app never works well when I try to use it. It feels super clunky and mobile ordering is not intuitive and seems to not work half the time.

Constant App Error

Mobile ordering at ANY location shows: “Error
Sorry, we couldn't load the page this time.
RETRY”
Reinstalled the App: same error message!
Very disappointed

CaffeNero, (CambridgeCrescent) HARROGATE

Lovely, hardworking, friendly staff. Keep up the great work.

Could not pay on app

Could not pay on app in Edinburgh airport as your app launches on summer offers page and no signal to get to my payment page. Poor.

Great app, ruined by zero-balance gift card clutter – PLEASE add a delete button!

I regularly buy Caffè Nero vouchers through TopCashback, which means every single purchase generates a brand-new digital gift card. The problem? Once a card hits a £0 balance, there is zero way to remove or archive it.
I’m now stuck staring at a massive, frustrating wall of dead, empty gift cards every time I open my wallet view.
Please, developers: give us a basic swipe-to-delete or trash icon so we can remove zero-balance cards ourselves. It’s such an easy feature to implement and would instantly fix a hugely annoying user experience!
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Miss Jamuna

Leo is one of the great staff working at cafe Nero very welcoming nature with his smiling nature every time u came to this cafe Nero . A good customer service✨⭐️

Terrible

Poorly designed, crashes, doesn’t apply discounts or promo codes.

A little difficult

A little clunky. Not very intuitive

No tip allowed

The app lost its ability to tip!

Very nice

Very helpul
And beautiful kind

Star Of The Week

Thank you Lilly perfect coffee as always definitely Star Of The Week ⭐️

Great coffee

Great service and great coffee at kings Lynn shop in town x

Good

I like food

Good store

York Vanguarde store is efficient and the staff are good! Coffee top notch!!

Simple fab app

This is a great app 100% recommend of you like there drinks as much as I do download now !!!!

No “no milk” option!!

Ordering on the app - which is otherwise very good - there is no option to get a black coffee….

Fundamentally Broken

With the most recent update, when selecting a coffee, they’ve made milk selection mandatory with no option for “no milk”. So: they have made it impossible to order a black coffee.