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Caffè Nero

Caffè Nero

Italian Master Coffee Roasters

661 ratings
731 reviews
With Ads
🍔 Food & Drink
🛍️ Shopping
Free
With Ads

Details

  • Released
  • Updated
  • March 6, 2017
  • July 14, 2026

Features

Developer

Neal Street Technologies Limited
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Caffè Nero screenshot #1 for iPhone
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Caffè Nero screenshot #5 for iPhone
Caffè Nero screenshot #6 for iPhone
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About

Easily pay for your coffee and earn rewards with every purchase. Scan your phone to pay instantly and collect loyalty stamps. Find nearby stores, order ahead for pickup, and track your spending with digital receipts.

✓Mobile payments
✓Loyalty stamp collection
✓Digital receipts
✓Store finder
✓Click and collect ordering
✓Voucher sharing
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What users say

Summarized from real user reviews of Caffè Nero. Based on 661 reviews and a 3.8/5 average, it highlights the 7 positives and 6 negatives reviewers mention most about this Food & Drink app.

Positive things

  • 🚀Easy to use
  • 💡Convenient loyalty program
  • 👍Seamless and convenient
  • 🚀Efficient mobile ordering
  • 👍Friendly staff
  • 🚀Consistent user experience
  • 👍Great coffee and service

Negative things

  • 🐛Unreliable order tracking
  • 🐛Buggy and glitchy
  • 🐛Slow customer support response
  • 🐛Difficulty linking payment methods
  • 🐛Inconsistent in-store experience
  • 🐛Rewards and vouchers not working as expected
See all reviews
+1

What's New in Caffè Nero

3.43.0

July 14, 2026

Bug fixes and performance improvements. Any questions, ideas or feedback? Tap on Contact Support directly from the app.

User reviews

Most RecentHighest RatedLowest Rated

Great

Excllcellnt
IFAADIFAAD

Boucher Road

Great service
Granda LiamGranda Liam

Amazing Café

I visit this Caffè Nero in Hounslow East almost every day, and it has truly become one of my favourite places. The cappuccino is always perfect, and the croissants are fresh and delicious—exactly what you need to start the day right.

What really makes this place special, though, is the wonderful team. I would especially like to thank Simona and Kiran. They are always welcoming, kind, and genuinely friendly. No matter how busy it gets, they serve everyone with a smile and create such a warm and positive atmosphere.

Their professionalism and positive energy make a real difference, and they are a big reason why I keep coming back every day. It’s rare to find service like this, and it deserves to be recognised.

Highly recommended to anyone looking for great coffee and even better service!
Show more
Salma Mohammed HassanSalma Mohammed Hassan

The best

Best coffee and cakes
CrazyLilCrackrCrazyLilCrackr

Cafe Nero

Good app but don’t expect your birthday treat and no way of querying why!
StaffttuStaffttu
See 726 more reviews

Developer apps

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Harris + Hoole

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Neal St. Rewards
Neal St. Rewards

Live a rewarding life.

🛍️ Shopping

(9)

Free
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Yoyo
Yoyo

by Neal Street Technologies Limited

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(4)

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User experience

🐞

Reported Bugs

5 issues

Frequent app crashes and login issues

Bug

Rewards and stamps not properly tracking

Bug

Vouchers disappearing or not working

Bug

Difficulty adding payment methods and gift cards

Bug

Inconsistent location detection and order processing

Bug
✨

Requested Features

5 requests

Add ability to save favorite store location

Feature

Implement tipping functionality

Feature

Improve order history and previous order recall

Feature

Provide more customization options for drinks

Feature

Enable Apple Pay and other digital wallet integrations

Feature

FAQ

What does the Caffè Nero app do?

The app allows you to pay for your purchases, earn loyalty stamps, and receive digital receipts. It also features a store finder, click and collect ordering, and the ability to share vouchers with friends.

How do I earn rewards with the app?

You earn loyalty stamps automatically every time you purchase a barista-made drink using the app. Once your digital stamp card is complete, you will receive a voucher for a free treat.

Is the app free to use?

Yes, the app is free to download and use. While the app itself is free, it facilitates purchases of coffee and other items from Caffè Nero.

What devices is the Caffè Nero app compatible with?

The description does not specify exact compatibility details. However, it is designed for mobile phones, implying compatibility with most modern iOS and Android smartphones.

Can I order coffee ahead for pickup?

Yes, the app offers a 'Click & Collect' feature. This allows you to place and pay for your order in advance, saving you time when you arrive at the store.