Horrible “White Glove” Service
I would not recommend this brokerage company, especially if you are in the U.S. Kraken Pro might not be a “brokerage,” but they provide much better service! I’m actually appalled. Worst experience ever.
Not as advertised
I chose Caleb & Brown because they emphasize a white-glove, personalized client experience. Unfortunately, my onboarding experience didn’t match that expectation. After opening an account, speaking with an advisor, sending a $100 test wire, and proactively working with them to convert the account to my LLC, I still received generic compliance requests that suggested the context of my account hadn’t been carried through internally. The compliance requirements themselves weren’t my concern—it was the lack of continuity and communication between departments. For me, that didn’t align with the level of service that was advertised.
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Mr Perez
They have the best support team. Opening my account with Caleb & Brown has brought me peace of mind. Highly recommend them. Very professional.
Are you kidding me?
Warning: This company operates out of Australia. Although they list a phone number, it has never been monitored in my experience, and calls are not returned. Contacting a broker doesn’t help. Using this exchange has been a significant waste of time.
Their support team consistently failed to read the detailed messages and screenshots I provided, which made the process extremely frustrating.
My experience with C&B was genuinely poor. Verification took three weeks, and withdrawing my crypto required three attempts over two additional weeks. The overall support experience was unreasonable
Their support team consistently failed to read the detailed messages and screenshots I provided, which made the process extremely frustrating.
My experience with C&B was genuinely poor. Verification took three weeks, and withdrawing my crypto required three attempts over two additional weeks. The overall support experience was unreasonable
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Honest User here
App works flawlessly for me. From download to signup to verification to transferring funds. Ya’ll might wanna upgrade your phones or update your app or something 🙌🏽. Had no problems whatsoever.
