Superior customer service
Support request assistance is almost immediate, communication with staff via phone or email is the best I have encountered in a very long time. They are an A++ gold standard for sure.
Stay away
There was some time when you could actually view your holdings to see what you have and how the price is increased or decreased. Now they have removed all that and the only thing you see is prompt to open new accounts or buy new products. The phone number for Support is displayed, but when you click on it and call, there is a message that says the phone number is no longer in use. If you want to contact them via Web form, you have the honor of filling out a page worth of information and waiting. I wouldn’t give these people $.10. As soon as I get back to break even I’m out of here. This company is not worthy of your investments and is a complete insult to your intelligence.
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Crystal Perkins
It has me blocked try logging in to many time it had a problem with key id
Apple censoring honest reviews!!
Don’t open an account here! You will not be able to get your money back out. The app hasn’t worked on iPhone in over a year. The fees for buying and selling are atrocious but worst of all, when you actually try to get your money out, you won’t be able to. This place is a NOT a real bank. It is a neobank. A “pass through” bank. Beware.
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Don’t Invest with ITrust Capital
I engaged ITrust Capital to invest $300,000 in crypto. The process was completely exasperating from beginning to end. While I appreciate the need for security, their procedures to trade and withdraw earnings were incredibly difficult and are designed to sit on your funds for as long as possible for their benefit. After making a withdraw request, their "staff" made me jump through hoops for three days to verify the same information four separate times before authorizing my request to wire funds. The transfer then took another five days because they use third-parties to hold the capital. When I complained, they stopped communicating altogether. Even after I explained that the funds were needed for another time-sensitive market trade they ignored my concerns. Ultimately it cost me over $35K on the next investment. I would strongly discourage anyone considering working with ITrust Capital. After trying to work with them, I actually question the validity of this company. Don't Do It!
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