Refusal to refund recurring subscription
I understand the automatic annual billing is convenient for regular users. However, it should not come at the expense of basic fairness.
If someone is asking for a refund of the recurring renewal fee because they found the app difficult to use or couldn’t get value from it from the first year, refusing outright feels unreasonable. Consumers should not be locked into paying for something they cannot properly use.
In fact, consumer protection rules in places like the EU recognise this.
At a minimum, your policy should allow flexibility for genuine cases where users disengage quickly due to usability issues.
A more fair and understanding approach will go long way and building trust and confidence in your app.
If someone is asking for a refund of the recurring renewal fee because they found the app difficult to use or couldn’t get value from it from the first year, refusing outright feels unreasonable. Consumers should not be locked into paying for something they cannot properly use.
In fact, consumer protection rules in places like the EU recognise this.
At a minimum, your policy should allow flexibility for genuine cases where users disengage quickly due to usability issues.
A more fair and understanding approach will go long way and building trust and confidence in your app.
Show more
Refusal to refund recurring subscription
I understand the automatic annual building is convenient for regular users. However, it should not come at the expense of basic fairness.
If someone is asking for a refund of the recurring renewal fee because they found the app difficult to use or couldn’t get value from it from the first year, refusing outright feels unreasonable. Consumers should not be locked into paying for something they cannot properly use.
In fact, consumer protection rules in places like the EU recognise this.
At a minimum, your policy should allow flexibility for genuine cases where users disengage quickly due to usability issues.
A more fair and understanding approach will go long way and building trust and confidence in your app.
If someone is asking for a refund of the recurring renewal fee because they found the app difficult to use or couldn’t get value from it from the first year, refusing outright feels unreasonable. Consumers should not be locked into paying for something they cannot properly use.
In fact, consumer protection rules in places like the EU recognise this.
At a minimum, your policy should allow flexibility for genuine cases where users disengage quickly due to usability issues.
A more fair and understanding approach will go long way and building trust and confidence in your app.
Show more
Bad app, good when had some training without subscribing.
I believe it’s a failed project. After the going pro for everything on the app lost my trust. I thing thy are in debt or scrambling for money .. avoid
Good but the pro plan is too expensive
I would suggest lowering it to £60 for the annual plan. I think £100 annually for an app is too excessive - it puts off a lot of people who would otherwise try the pro features.
Great Community
Best is the community challenges that takes Place 2 times a year
