Awful program & app
Absolutely the worst software program (and app) I have worked with, and awful customer service. Started at a dealership 5 months ago and CallRevu was implemented the moment I got there, and we have had nothing but terrible issues (AI call summaries wrong, texting not arriving until hours or days later, texting conversations grouped together for multiple people into one thread where we can't see who is talking to who, calls dropped, calls not received, and on and on and on). Their customer support has been quite bad with our support tickets still open literally after months and weeks with no resolution. I hate to be this negative, but I am not exaggerating and have spent so much of my time that is not part of my job description doing their tech troubleshooting for them (as have a few people on our team, doing their work for them). We haven't gotten much from them besides "send us call logs and details and we'll look into it". I have been shocked at how poorly they interact with us and how bad this product is; no company should operate business like this.
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Good app
Easy to use
👎🏼
App is always in and out. Some messages never even show up.
Constant bugs
Update: the app is still hot garbage. Even with the app open calls still get dropped and go to voicemail. I’m looking like an idiot first call to a customer. I could probably build a better app with A.I.
You have to have the app open to answer a call or it goes to Voicemail. If the app is open and you try to answer, it might just send it to voicemail anyway. Get a text and read it? Better believe it will continue to notify you to the point you delete the app. It’s wasting my time. I’ve had 4 Voicemail notifications while writing this…
You have to have the app open to answer a call or it goes to Voicemail. If the app is open and you try to answer, it might just send it to voicemail anyway. Get a text and read it? Better believe it will continue to notify you to the point you delete the app. It’s wasting my time. I’ve had 4 Voicemail notifications while writing this…
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As buggy as an App can be
Terrible App
