Awful program & app
Absolutely the worst software program (and app) I have worked with, and awful customer service. Started at a dealership 5 months ago and CallRevu was implemented the moment I got there, and we have had nothing but terrible issues (AI call summaries wrong, texting not arriving until hours or days later, texting conversations grouped together for multiple people into one thread where we can't see who is talking to who, calls dropped, calls not received, and on and on and on). Their customer support has been quite bad with our support tickets still open literally after months and weeks with no resolution. I hate to be this negative, but I am not exaggerating and have spent so much of my time that is not part of my job description doing their tech troubleshooting for them (as have a few people on our team, doing their work for them). We haven't gotten much from them besides "send us call logs and details and we'll look into it". I have been shocked at how poorly they interact with us and how bad this product is; no company should operate business like this.
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Good app
Easy to use
👎🏼
App is always in and out. Some messages never even show up.
Constant bugs
Update: the app is still hot garbage. Even with the app open calls still get dropped and go to voicemail. I’m looking like an idiot first call to a customer. I could probably build a better app with A.I.
You have to have the app open to answer a call or it goes to Voicemail. If the app is open and you try to answer, it might just send it to voicemail anyway. Get a text and read it? Better believe it will continue to notify you to the point you delete the app. It’s wasting my time. I’ve had 4 Voicemail notifications while writing this…
You have to have the app open to answer a call or it goes to Voicemail. If the app is open and you try to answer, it might just send it to voicemail anyway. Get a text and read it? Better believe it will continue to notify you to the point you delete the app. It’s wasting my time. I’ve had 4 Voicemail notifications while writing this…
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As buggy as an App can be
Terrible App
Terrible app & product
Terrible product, difficult to work with, not user friendly, doesn’t sync well at all with website version/browser portal.
Whole app is trash, browser is no better
The entire app sucks. Nothing works. Notifications don’t work. It’s super limited. We just switched over and it’s issue after issue. The web browser is no better. It’s so bad it’s made me want to write my first ever review
I don’t like leaving bad reviews
But I’ve had to on multiple VOIP apps. I don’t know if it’s an issue with iOS or just bad VOIP devs but I’m losing sales calls constantly, it’ll ring, I’ll say “hello” 3-5 times with nothing but dead silence. They’ll call back and someone else will get the call. Losing thousands of dollars because of this. Nobody has any answers as to what’s going on.
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Constant bugs
You have to have the app open to answer a call or it goes to Voicemail. If the app is open and you try to answer, it might just send it to voicemail anyway. Get a text and read it? Better believe it will continue to notify you to the point you delete the app. It’s wasting my time. I’ve had 4 Voicemail notifications while writing this…
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Terrible
Phone calls drop, text messages don’t send, super laggy, bad design. Overall not a good app
Good app needs scheduled DND
The app works well to have access to my desk phone when I’m away. Like the Do Not Disturb function. Request ability to schedule DND so I don’t forget I have it toggled or get a work call at 3am. Very stable and I can hear calls well.
Broken app
I’ve reset my password a few times and I STILL can’t log in. Please fix your app. This app worked completely fine last week.
Non functional after recent update
Updated app like it suggested now the app is completely non functional now and will only force close itself
Update
Yeah, the app already sucked on its own, but now with this update, it doesn’t even open. Maybe they should test the app before releasing it to the public or putting it on the App Store.
I am just being honest.
I am just being honest.
Response from developer
Thank you for sharing your feedback, and we’re truly sorry for the inconvenience you’ve experienced. Our team is continuously working on updates to improve the app’s performance. If you could reach out to our support team, we’d love to help resolve this issue for you directly. Thank you for your patience and for helping us improve!
Update broke my app
Did anyone else’s app break after the latest update? I can’t even open the app now. It tries to open, but closes after a few seconds.
Failure to open.
Use this app for my work cell. Did an update and now I can no longer open the app.
Systems fails
Updated the app and it keeps logging me out and won’t let me log in disappointing
Poor
Just did the update and now can’t open the app! It just quits!
Really bad
One of the worst I’ve ever used. Constant issues.
good to work with
good ui, made new improvements
