Useless
Worst app ever. Can’t even login. I called the customer service line, and they told me there was nothing I could do but wait an hour then try back again. Waited an hour and it still didn’t work.
When I logged in before, I had to verify my identity for a card using an outdated email. So frustrating I can’t verify via my phone number, or even use it for its intended purpose.
Also why the heck are there two apps for the same credit union? This is the worst app ever. At least make the app do what it’s designed to do.
When I logged in before, I had to verify my identity for a card using an outdated email. So frustrating I can’t verify via my phone number, or even use it for its intended purpose.
Also why the heck are there two apps for the same credit union? This is the worst app ever. At least make the app do what it’s designed to do.
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Can’t even put in my card
The user interface is terribly designed. I can’t even select or enter the state registered on my card. Ridiculous.
Complete Garbage
Use the card manager they say. Wish I could.
Holy Fortnite
Holy Fortnite this app is so Fortnite
Have to constantly reinstall the app when it logs out
The app crashes when it loses persistent data. It does not gracefully go back to the login screen, instead, informs me that session is failed, and then I have to delete the app reinstall it and re-login that way. This is happened at least 10 times in the last two months.
Seems buggy
Every time I attempt to login it gives me an error, however if I access through the normal UFirst app it opens up. This is a useless additional feature
Cannot use app
I don’t know what’s exactly going on, but this app is working now will not work whatsoever every time I open I keep getting an error message saying sorry not available at this time. This is been going on for weeks now I get notifications for the app but I can’t get into the app.
Not working again
So frustrated with this app. It doesn’t work half the time and my husband cannot even get it to load on his new iPhone so he cannot see what is going on with our account because you all changed features we use to have access to in our account to having to have this stupid app that never works.
Doesn’t work
Surprise, surprise, their app doesn’t work which is par for the course with this subpar bank. Beyond frustrating.
Pretty dumb to have a separate app
Big waste of time requiring a separate login from the regular banking app. Downloaded it to activate my card but I couldn’t even add the card because it wasn’t activated yet. What’s the point?
Lame
Should not have to have two apps for one bank. And when you need to use the feature you find out that you need to enroll in the new app and have your card present to do so. It just makes absolutely no sense. Please combine the two apps.
Won’t let me add my card
Can’t even use the app because each time I try to add my card it tells me the state and zip code are invalid, I’ve tried retyping it in different ways and nothing works
Owner
I lost my card and I don’t know the number mumber This is not a smart move
Two apps?!
Why is there a whole separate app for card controls
Can’t even login
I can’t even login. I spent about 30 minutes in a chat with a nice service rep who couldn’t figure out why I can’t get in either. I’ve downloaded, deleted and downloaded again, I’ve set my password and tried the new one multiple times. Still can’t get in so I don’t actually know if this is a helpful additional app or not. Similar to other reviews, a separate app for card management doesn’t make a lot of sense.
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Unnecessary
Having two apps for 1 financial institution is so unnecessary. I’ve recently had an issue with fraud activity on my credit card but because you have two apps now, the card wasn’t set up on the new app so I couldn’t lock my card.
Why couldn’t you update your current app to add these features? This seems so pointless to have to use two apps.
Read your reviews. No one wants two apps like this.
Why couldn’t you update your current app to add these features? This seems so pointless to have to use two apps.
Read your reviews. No one wants two apps like this.
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Response from developer
We apologize for the troubles you've had with the app. With every new version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
Useless
Not sure why they decided to make a desperate app for card management when it can be incorporated into the regular app. You can’t even request a new card through the app, which is a feature most financial institutions offer on an app. Separate app, and can’t even offer card replacement through it. Useless.
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Response from developer
We apologize for the troubles you've had with the app. With every new version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. If there is anything else we can look into, please contact us at +18014818800.
Not thinking
One of the more popular use cases for this is freezing a card if it’s lost/stolen. But to enroll in the app you have to have the card number. And if you don’t have it memorized, then you are SOL…
Response from developer
We apologize for the troubles you've had with the app. With every new version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
Great app!
Love this new app - works seamlessly with regular banking app, but gives more controls then before. Worth the download!
Response from developer
Hello, we are glad to hear you are enjoying the app! Please reach out to us if there is anything else we can help you with!
0 stars
You guys already have an app. You couldn’t have incorporated this into the one we already have? You unenrolled with zelle, and force us to download this garbage? V uncool. Fix it.
Response from developer
Hello, we apologize for the inconvenience, we were able to offer additional features in this app than we had before. If there is anything specific we can look into, please contact us at +18014818800.
