Banking app issues but support is amazing
The banking app can be kind of poor in the sense that some transactions are delayed a couple days from showing on my app or sometimes they disappear and reappear but their customer service is amazing, on a Holiday where the bank and chat was closed someone was still able to help me and fix my issue on a banking holiday.
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Staff vs bill pay program
Staff are consistently friendly and capable!
Bill Pay : I use this to pay all my bills. Both repeat bills and one-off bills. I love the ease of paying my bills this way .
HOWEVER: little did I know that there is not a “digital “ check or footprint to easily access when one needs to verify payment !! So when the IRS wants verification …. Good luck ! You have to send your entire months transaction page. I think if you pay a bill with BILL PAY there should be a way to get a copy of sent/paid bill with vendors name and date!!!
It’s all great until you have to verify payment.
Bill Pay : I use this to pay all my bills. Both repeat bills and one-off bills. I love the ease of paying my bills this way .
HOWEVER: little did I know that there is not a “digital “ check or footprint to easily access when one needs to verify payment !! So when the IRS wants verification …. Good luck ! You have to send your entire months transaction page. I think if you pay a bill with BILL PAY there should be a way to get a copy of sent/paid bill with vendors name and date!!!
It’s all great until you have to verify payment.
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Amazing service & digital tools!
Near flawless mobile app paired with stellar customer service. I’ve recommended it to my whole family.
Need update
I’m getting a message that I need to update the app. I can’t. It just goes in a circle, telling me to update and then taking me back to the app saying I need to update. What’s the use in this app if I can’t use it? I’m so frustrated!!!!
Clean and functional
Great app
