Functional Simplicity
Great update to the mobile card controls! I appreciate the simplicity and functionality of the app. It’s intuitive and easy to use.
RachaelLopez78
Lopez78perez$
The app has the promise of being good. Eventually...
Update: Hard to believe, but this app has actually gotten worse.
I scan in checks for deposit, they are crystal clear on my end (Apple is known for good cameras). Yet, they get rejected nearly every single time, with a note coming back saying they are “blurry or hard to read”. Somewhere between the preview on my end and getting to staff who manually review the checks, the resolution takes a giant dump.
Additionally, after the last IOS app update, the check orientation for taking pictures for deposit has gotten messed up again, as it was when they first released this app. In order for the check to be readable left to right (horizontal), during the picture scan of the check, you have to turn them vertical. It takes the picture opposite of whatever orientation you actually have the check. Seriously, someone needs to do some work on this thing… Went from two stars down to one, due to the hassle I have to go through scanning and depositing each check multiple times to get the deposit to eventually work.
I have downloaded this app and used for my IPad for a few months. Once I got the bugs and kinks worked out, it was a decent app. The one issue I had, is after depositing the final screen you click to get confirmation of the online deposit would never open. It would just freeze. I worked around this by closing the app and reopening every time. But now there is a major error happening to lots of members apparently where you can’t deposit at all. I realize writing these apps with all of the necessary features isn’t always easy. But this app seems half baked. Not ready for the big time yet. I hope they get the bugs worked out. But until then, without the deposit feature, it is close to worthless.
I scan in checks for deposit, they are crystal clear on my end (Apple is known for good cameras). Yet, they get rejected nearly every single time, with a note coming back saying they are “blurry or hard to read”. Somewhere between the preview on my end and getting to staff who manually review the checks, the resolution takes a giant dump.
Additionally, after the last IOS app update, the check orientation for taking pictures for deposit has gotten messed up again, as it was when they first released this app. In order for the check to be readable left to right (horizontal), during the picture scan of the check, you have to turn them vertical. It takes the picture opposite of whatever orientation you actually have the check. Seriously, someone needs to do some work on this thing… Went from two stars down to one, due to the hassle I have to go through scanning and depositing each check multiple times to get the deposit to eventually work.
I have downloaded this app and used for my IPad for a few months. Once I got the bugs and kinks worked out, it was a decent app. The one issue I had, is after depositing the final screen you click to get confirmation of the online deposit would never open. It would just freeze. I worked around this by closing the app and reopening every time. But now there is a major error happening to lots of members apparently where you can’t deposit at all. I realize writing these apps with all of the necessary features isn’t always easy. But this app seems half baked. Not ready for the big time yet. I hope they get the bugs worked out. But until then, without the deposit feature, it is close to worthless.
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Needs moderization
Has some modern features like Face ID and check deposit which have worked fine for me. But in this modern age it's baffling that if I want to transfer money to someone else in Granite I need to type in their account number and suffix (and hope I typed it correctly) every single time instead of being able to define payee or even see a history of payees to select from
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Terrible
I can’t stand this app. It caused unnecessary issues with transferring money from savings to checking when trying to pay for something. The system stopped allowing me to login and it caused me to leave a business to get cash out from a ATM. Very embarrassing l experience, all because an App wouldn’t let me logging to transfer funds.
Plus, it was over the weekend so getting LIVE person on the phones was impossible.
Plus, it was over the weekend so getting LIVE person on the phones was impossible.
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