Functional Simplicity
Great update to the mobile card controls! I appreciate the simplicity and functionality of the app. It’s intuitive and easy to use.
RachaelLopez78
Lopez78perez$
The app has the promise of being good. Eventually...
Update: Hard to believe, but this app has actually gotten worse.
I scan in checks for deposit, they are crystal clear on my end (Apple is known for good cameras). Yet, they get rejected nearly every single time, with a note coming back saying they are “blurry or hard to read”. Somewhere between the preview on my end and getting to staff who manually review the checks, the resolution takes a giant dump.
Additionally, after the last IOS app update, the check orientation for taking pictures for deposit has gotten messed up again, as it was when they first released this app. In order for the check to be readable left to right (horizontal), during the picture scan of the check, you have to turn them vertical. It takes the picture opposite of whatever orientation you actually have the check. Seriously, someone needs to do some work on this thing… Went from two stars down to one, due to the hassle I have to go through scanning and depositing each check multiple times to get the deposit to eventually work.
I have downloaded this app and used for my IPad for a few months. Once I got the bugs and kinks worked out, it was a decent app. The one issue I had, is after depositing the final screen you click to get confirmation of the online deposit would never open. It would just freeze. I worked around this by closing the app and reopening every time. But now there is a major error happening to lots of members apparently where you can’t deposit at all. I realize writing these apps with all of the necessary features isn’t always easy. But this app seems half baked. Not ready for the big time yet. I hope they get the bugs worked out. But until then, without the deposit feature, it is close to worthless.
I scan in checks for deposit, they are crystal clear on my end (Apple is known for good cameras). Yet, they get rejected nearly every single time, with a note coming back saying they are “blurry or hard to read”. Somewhere between the preview on my end and getting to staff who manually review the checks, the resolution takes a giant dump.
Additionally, after the last IOS app update, the check orientation for taking pictures for deposit has gotten messed up again, as it was when they first released this app. In order for the check to be readable left to right (horizontal), during the picture scan of the check, you have to turn them vertical. It takes the picture opposite of whatever orientation you actually have the check. Seriously, someone needs to do some work on this thing… Went from two stars down to one, due to the hassle I have to go through scanning and depositing each check multiple times to get the deposit to eventually work.
I have downloaded this app and used for my IPad for a few months. Once I got the bugs and kinks worked out, it was a decent app. The one issue I had, is after depositing the final screen you click to get confirmation of the online deposit would never open. It would just freeze. I worked around this by closing the app and reopening every time. But now there is a major error happening to lots of members apparently where you can’t deposit at all. I realize writing these apps with all of the necessary features isn’t always easy. But this app seems half baked. Not ready for the big time yet. I hope they get the bugs worked out. But until then, without the deposit feature, it is close to worthless.
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Needs moderization
Has some modern features like Face ID and check deposit which have worked fine for me. But in this modern age it's baffling that if I want to transfer money to someone else in Granite I need to type in their account number and suffix (and hope I typed it correctly) every single time instead of being able to define payee or even see a history of payees to select from
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Terrible
I can’t stand this app. It caused unnecessary issues with transferring money from savings to checking when trying to pay for something. The system stopped allowing me to login and it caused me to leave a business to get cash out from a ATM. Very embarrassing l experience, all because an App wouldn’t let me logging to transfer funds.
Plus, it was over the weekend so getting LIVE person on the phones was impossible.
Plus, it was over the weekend so getting LIVE person on the phones was impossible.
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No notifications
Whatever the latest update was the app no longer sends push notifications. All my app settings are correct as well as my iPhone setting. Notifications just stopped. Please fix this bug.
Notifications don’t work
Since the latest update, notifications stopped working.
App review
I’ve been a member of this bank for 8 years now and the 1 thing I can say about this app is just how consistently it’s down and you can’t sign in. It’s honestly not worth the trouble going to this bank if just seeing how much is in your account isn’t possible. Get it together GCU
Very functional app
I enjoy using this app, especially for quick in and out account checkups. The only problem I’ve had with the app involves iPhone’s Face ID.
If I leave the app open and in the active position after I’ve used it, and then click off the phone, the next time I use Face ID to logon the phone the app’s right there and I get auto logged right back on to the website even though I don’t want to.
There should be an app pop up that asks if you want to log back in…in that case.
If I leave the app open and in the active position after I’ve used it, and then click off the phone, the next time I use Face ID to logon the phone the app’s right there and I get auto logged right back on to the website even though I don’t want to.
There should be an app pop up that asks if you want to log back in…in that case.
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Love it!
Works really well! They put a lot of effort into it!
Not working since update
Not working since update
The app has the promise of being good. Eventually...
I have downloaded this app and used for my IPad for a few months. Once I got the bigs and kinks worked out, it was a decent app. The one issue I had, is after depositing the final screen you click to get confirmation of the online deposit would never open. It would just freeze. I worked around this by closing the app and reopening every time. But now there is a major error happening to lots of members apparently where you can’t deposit at all. I realize writing these apps with all of the necessary features isn’t always easy. But this app seems half baked. Not ready for the big time yet. I hope they get the bugs worked out. But until then, without the deposit feature, it is close to worthless.
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Terrible App
I can’t say anything positive about this app. Hi have never had such a hard time trying to create a password and after going around in circles I finally gave up.
Login Issue
So I use the auto fill option when signing in online, but the GCU app doesn’t use that effectively. It basically gives me a list of previous account logins. Perhaps that’s a security measure, but I don’t know.
It may not be working due to my fingerprint reader being off. I would love it if the app had the auto fill option when signing into my account.
It may not be working due to my fingerprint reader being off. I would love it if the app had the auto fill option when signing into my account.
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Keeps locking me out even if I have the correct password!!
It was great at first but, I have tried countless times to try and remember the passcodes to this app and every time I get them right, however, the app thinks I’m a huge liar and locks me out of my account!.Then I have to bug the bank and beg each time to have my account activated again, I swear they are going to have a sign with my name on it that says “warming, begs too much for account reactivation, if you see her, ignore her” I really don’t like the app anymore.
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Bad app
I want to give this zero stars but I was forced to give it one star or not submit a review. I downloaded the app and could not get in. It would not let me sign in. Instead, it wanted me to change my account password. Called GCU for assistance and got none. WORTHLESS app.
Not the best
This is probably the worst mobile banking app.
It’s a decent credit union but online never works how It should.
I got another bank account somewhere else also just to take care of money after hours in their apps that work.
It’s a decent credit union but online never works how It should.
I got another bank account somewhere else also just to take care of money after hours in their apps that work.
Version 4.0.27
Cannot save / download PDF statements, only viewing is possible. This is the only app that I have seen in the history of iOS apps that opens PDF files but does not allow one to save the PDF being viewed!!!!
Check Deposit is horrible!
I can’t deposit my checks because it says the picture quality is not good enough. A professional photographer couldn’t take a better photo. Something is wrong with the character recognition.
Frustrated
I have to authenticate my account every time I log onto the app! So frustrating! It didn't use to do this...........
