Worked…until it didn’t
Every time I try to deposit a check it says ‘deposit rejected: unable to read account information at the bottom of the check.’ I’ve been using this app for years but recently I’ve been getting this notification for every single check I try to deposit. I’ve updated the app but still no improvement. When it’s fixed, I’ll gladly change my review rating.
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BBryguy99999
Response from developer
We are so sorry for the trouble you are experiencing with mobile deposit. Please reach out to us at customercare@altabank.com or call 1-800-815-2265 so that we can help troubleshoot the issue.
Buggy
I feel like this app literally always has problems or is always undergoing maintenance. It's unusable roght now after the latest update. I really wouldn't recommend this bank.
Bbcrichin
Response from developer
We sincerely apologize for the trouble you are experiencing. Please reach out to Customer Care at customercare@altabank.com or 1-800-215-2265 and we would be happy to troubleshoot with you.
Great service
Great Customer Service!!
KKingLoga
Wow
Really nice, modern app.
JJorgeqv
Upgrade not compatible with my iPhone
I have loved the AltaBank app and have used it virtually every day for a very long time. Today I tried to log in and check accounts only to be told that I have to update the application, which I would be happy to do.
But I have an iPhone 8, which is in like new condition, but your upgrade requires iOS 17 which will not load on an iPhone 8. So if I want to continue using your very helpful app I have to buy a new $1000 phone. That STINKS!
But I have an iPhone 8, which is in like new condition, but your upgrade requires iOS 17 which will not load on an iPhone 8. So if I want to continue using your very helpful app I have to buy a new $1000 phone. That STINKS!
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JJpgorr
Response from developer
We sincerely apologize for the inconvenience. The iOS standards are requirements that Apple puts in place for all developers. If you have further questions, please contact us at customercare@altabank.com




