This app needs serious maintenance
When I first started using this app in 2017, it ran flawlessly but it clearly hasn’t been updated or maintained at all since then. It is absolutely rife with bugs, locks me out of my own account because it can’t remember my password for more than two weeks, and worst of all it won’t communicate by sending reset codes to my mobile or email. I know I’m not the only Glacier Bank customer considering closing my account and giving my business to another bank entirely because of this god awful, corrupted software. Also, their customer service reps are so useless and disinterested that it might be easier to automate the entire system by pressing keys. This app reflects poorly on Glacier Bank as an operation and shows how little of their budget is directed toward customer interface and overall makes me uneasy with the idea that they manage my money.
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Response from developer
Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982.
Put more work into this app
I’ve been resetting my phone and opening and closing this app cause it won’t load, all I want to do is check my running amount, I’ve checked my internet and everything and nothing has changed. This app is absolute trash and is becoming a waste of my time all I want to do is see if I have money to pay for the things I need to pay for. This is completely stupid that Im sitting here wasting my time trying to see my money that I work for, and it just sits and loads for minutes on end?!?! How hard is it to make sure that your app works properly? Look at your reviews the majority of them are all 1 stars maybe take that into consideration that you need to make MANY improvements on your trash app.
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Response from developer
Thank you for your review. We sincerely apologize that you have encountered an issue with our mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at (844) 892-2982 so that we may gather some additional details and assist you further.
Put more work into this app
I’ve been resetting my phone and opening and closing this app cause it won’t load, all I want to do is check my running amount, I’ve checked my internet and everything and nothing has changed. This app is absolute trash and is becoming a waste of my time all I want to do is see if I have money to pay for the things I need to pay for. This is completely stupid that Im sitting here wasting my time trying to see my money that I work for, and it just sits and loads for minutes on end?!?! How hard is it to make sure that your app works properly? Look at your reviews the majority of them are all 1 stars maybe take that into consideration that you need to make MANY improvements on your trash app.
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Needed Features
Some features that need to be added in order to keep up with the advancement of technology.
First of adding a feature that sends notifications when a purchase, withdrawal, transfer or deposit would help tremendously. Texting and phones calls are not the most reliable anymore. I am not saying remove that feature because some people still need it today. Have the options be with switches in settings. It would be best to make notifications easy to access and switch. Also be having notifications when used with purchases would help with fraud and stolen cards if the owner of the account is notified. Allow the notifications to be customized per the four types of notifications.
Remove the three lines as a navigation bar. Have a smaller on located on the bottom of the screen. This just looks cleaner and more organized.
Make the app look more visually appealing. For a home page I would have a list of accounts each with a deposit, transfer and pay bill symbol with it. Add an arch over the amount/money that is glacier banks green. Have it turn red when an account is getting low on funding when a user has spent to much.
This covers the basics but I would recommend to look at other banks and credit card companies to learn what appeals to their users. By improving the app this will help the company.
I really enjoy helping local Montana business so please reach out I would gladly help.
First of adding a feature that sends notifications when a purchase, withdrawal, transfer or deposit would help tremendously. Texting and phones calls are not the most reliable anymore. I am not saying remove that feature because some people still need it today. Have the options be with switches in settings. It would be best to make notifications easy to access and switch. Also be having notifications when used with purchases would help with fraud and stolen cards if the owner of the account is notified. Allow the notifications to be customized per the four types of notifications.
Remove the three lines as a navigation bar. Have a smaller on located on the bottom of the screen. This just looks cleaner and more organized.
Make the app look more visually appealing. For a home page I would have a list of accounts each with a deposit, transfer and pay bill symbol with it. Add an arch over the amount/money that is glacier banks green. Have it turn red when an account is getting low on funding when a user has spent to much.
This covers the basics but I would recommend to look at other banks and credit card companies to learn what appeals to their users. By improving the app this will help the company.
I really enjoy helping local Montana business so please reach out I would gladly help.
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Response from developer
Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982.
Bad enough to make me consider switching banks
This app has so many flaws and it’s so horrendous I am seriously considering switching banks just to get away from this and the developers obviously don’t care, I don’t even usually leave reviews or comment but just seeing the overwhelming amount of negative reviews for this app made me feel obligated to express that this app is not for anyone who takes their finances seriously. There’s no notifications, payments take forever to show, I’ve had payments show then I’ll close the app and it will go right back to saying I never spent anything and that can be seriously harmful to someone who doesn’t pay attention to every penny they spend. It can tell you you have more money than you truly do and that’s the main reason I not only am considering but likely will switch banks, I have an amazing bank with great people and even they know how horrible this app is, DEVS DO SOMETHING!
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Response from developer
Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982.
