Altabank appears to be a legitimate app. The AppsHunter Legitimacy Score for Altabank is 100 out of 100 points across 7 verification signals from App Store and developer data.

Altabank Reviews: Is It Legit?

Name: Altabank
Rating: 4.76865 (2157 reviews)

Altabank

Glacier Bank

💰 Finance

Customer Experience

Positive experience63.6% of reviews

Neutral4.5% of reviews

Negative experience31.8% of reviews

~ Based on 22 written reviews from the US App Store.

What users say about Altabank

Reviews of Altabank are mixed: the Finance app is rated 4.8/5 from 2.2K App Store ratings. What users like most: easy to set up and use, user-friendly interface. Top complaints: app crashes and bugs, limited functionality compared to previous version. Summarized from real user reviews.

Positive things

🚀Easy to set up and use
👍User-friendly interface
💡Useful features like account numbers and routing number lookup
👍Syncs preferences between app and website

Negative things

🐛App crashes and bugs
🔍Limited functionality compared to previous version
🕰️Closed on weekends
🤔Confusing layout and deduction display

Is Altabank Safe?

Altabank appears safe based on user ratings. AppsHunter Safety Score for Altabank is 95/100.

This assessment is based on 2,157 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.0% of ratings point to a safe experience

2.2% of ratings suggest some concerns

2.8% of ratings point to a risky experience

~ Based on 2,139 App Store ratings for Altabank.

Is Altabank Legit?

Altabank appears to be a legitimate app. AppsHunter Legitimacy Score for Altabank is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Buggy

I feel like this app literally always has problems or is always undergoing maintenance. It's unusable roght now after the latest update. I really wouldn't recommend this bank.

Bbcrichin

3 months ago

Response from developer

We sincerely apologize for the trouble you are experiencing. Please reach out to Customer Care at customercare@altabank.com or 1-800-215-2265 and we would be happy to troubleshoot with you.

Great service

Great Customer Service!!

KKingLoga

5 months ago

Wow

Really nice, modern app.

JJorgeqv

a year ago

Upgrade not compatible with my iPhone

I have loved the AltaBank app and have used it virtually every day for a very long time. Today I tried to log in and check accounts only to be told that I have to update the application, which I would be happy to do.
But I have an iPhone 8, which is in like new condition, but your upgrade requires iOS 17 which will not load on an iPhone 8. So if I want to continue using your very helpful app I have to buy a new $1000 phone. That STINKS!

JJpgorr

a year ago

Response from developer

We sincerely apologize for the inconvenience. The iOS standards are requirements that Apple puts in place for all developers. If you have further questions, please contact us at customercare@altabank.com

Employees

Ashley at the Bank and Amber in customer service both are excellent in their knowledge and expertise in customer relations. Both should be highly respected.

HUHow unearth

a year ago

Response from developer

Thank you for your feedback! We will pass along your comments.

Remote deposit is very convenient.

Awesome

S1SSL 10

2 years ago

Response from developer

Thank you for your feedback! We love the remote deposit feature too!

hood job

having been born in the first half of last century I grew up with banking standards set at a very high level.
Altabank still provides that high level service and manages to do that using todays technology. Good Job!!

FFrancilloFrancillo

2 years ago

Response from developer

Thank you for your feedback! And thank you for being a loyal customer!

Good bank but closed on weekends

Really wish they offered banking on saturdays. For some reason I’m only offered mobile deposit for my savings account but not my checking account

Xx9SC

2 years ago

Response from developer

Thank you for your feedback. Please reach out to Customer Care at customercare@altabank.com or 1-800-215-2265 for assistance with mobile deposit. Also, the Drive Thru at all locations are open on Saturdays from 9:00 am to 1:00 pm.

User friendly, very easy to set up and use with multiple accounts!!!

Super easy to use. Really easy to set up, set alerts, transfer between accounts and look at multiple accounts without having to log in and out.

MSmike slc

2 years ago

Response from developer

Thank you for your feedback!

Worst banking App I’ve used.

I currently use multiple banking apps and this is by far the worst one. It’s hardly changed since its conception in the early 2000’s. With how much technology is out there you’d think a bank that’s been around as long as this one has, with how many times it’s changed ownership their app would be more streamline, and more advanced. Even the smallest Credit Union Apps, I use, is better than this one.

Mmbcatch

2 years ago

Response from developer

We are sorry for the trouble you are experiencing with our app. We appreciate your feedback and will pass it along to our providers. Please reach out to Customer Care at customercare@altabank.com or 800-815-2265 for assistance in troubleshooting the issues you are experiencing.

App is very limited

Bill Pay Issues

CCpapak

2 years ago

Response from developer

We are sorry for the trouble you are experiencing with our app. Please reach out to Customer Care at customercare@altabank.com or 800-815-2265 for assistance in troubleshooting the issues you are experiencing.

THE NEW APP IS HORRIBLE.

The account balance never updates with recent transactions, payments or transfers. Also doing transfers always causes errors and takes multiple tries. The way that deductions and payments post look strange and deductions almost appear as payments. It’s confusing for me in my 30’s. I can’t imagine the older generation trying to navigate this app. It also crashes often. This is the worst app on my phone.

SShannybabe777

2 years ago

Response from developer

Much better UI. One bug.

One problematic bug—it fails to load my recent transactions lately.

Otherwise it is far better than the old app. The design is 5 stars when it works.

RRreeeeddd

2 years ago

Response from developer

We are sorry for the trouble you are experiencing with our app. Please reach out to Customer Care at customercare@altabank.com or 800-815-2265

Unreliable Mobile Deposit

Every update to the app makes it more difficult and less reliable to make mobile deposits.

-S-0 stars-

2 years ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at customercare@altabank.com or call 1-800-815-2265.

App

This app is not as good as the last one. It has too much on the screen at one time.

BBlucows

2 years ago

On line banking

Finally after having one of the worst web site’s in banking you listened to your depositors and created probably the best. Thanks

PSpeg leg sam

3 years ago

Bad bill pay design

This new system is ridiculous! Instead of being able to put in numerous amounts on bill pay and hit submit at the end you have to do each one separately. What a pain!
I do not like the new look or layout. Why fix something that wasn’t broken!

MDMargy D

3 years ago

Response from developer

Thank you for your feedback. We will share that with our providers and hope to improve your experience with the app.

Visa Credit Card

Needs to be linked to our AltaBank Visa credit card so we can quickly see our balance and transactions.

DDyuuvv

3 years ago

Response from developer

Thank you for providing feedback. We are working with our provider to add this functionality to the app to improve the customer experience.

Hidden improvements

I thought the new app was just an improvement in the interface tell I played around. It actually has a few nice improvements. I love that I can find my account numbers and the routing number by clicking on the accounts. I can’t tell you how many times I needed that. The chat feature saves me a call as well. You can chat with a banker from a few spots in the app and I noticed I could ask about a specific transaction by dragging them into the chat. I also noticed that the debit card management feature shows what account my cards are tied to. Finally, I noticed that the preferences I set in the app are synced with the website as well. It seems to be a nice upgrade with some nice improvements hidden throughout the app.

MHmobile hog

3 years ago