FaceID and Transaction History
App does not support Face ID with iPhone 14. Should be updated. Also don’t like looking at a specific transaction and then being bumped back to the beginning transaction instead of back to the transaction.
Needs improvement and better testing
The latest update only has TouchID to login as an option for an iPhone 14 Pro Max. TouchID doesn’t exist on this phone.
FaceID was an option on iOS 15 on my old phone.
FaceID was an option on iOS 15 on my old phone.
Constantly crashing
I don’t mind CapFed for banking, but the app is constantly failing me. They have it down for maintenance almost every single night it seems, or for whatever reason it won’t let me log in after 9pm. I like to do a lot of my financial planning and budgeting at night after work and 80% of the time I’m not able to.
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Terrible App
As others have noted, Touch ID seldom works and when entering user ID and password instead get error message saying one or both invalid (when they are not) and if one retries a couple times get locked out. Also always get authentication required. What’s that? No other info and only option is is “OK” and thus can’t proceed. If you are going to offer this to your customers make sure it works. Par for the course with Capfed though when it comes to anything innovative or anything to do with automation. Canceled the app, now think it’s time to cancel Capfed altogether. Also, it asks for a nickname in order to send a comment like this but regardless of what one writes, it always says nickname taken, try again! Even totally obscure nicknames, ie: random letters. As mentioned…TERRIBLE!!!
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Frustrating
Why is there no ability to see transactions older than 90 days? Do I really have to go to the bank in person for this? Systems integration needs to be a priority.
Last update created glitch with FaceID
FaceID FINALLY was working in this app! And then the update broke it. I have to log in with user ID and password every time. Please fix!
Tired of signing in
It works good for a couple weeks with my Face ID. Then it doesn’t read my face or accept my user/password. Then I have to go throw the whole process again. It’s a waste of time & it always happens when I don’t have my information on me.
Barely functional
The UI is clumsy and barely functional.
It never remembers my preference on Touch ID which causes an error every login.
Need something closer to the functionality of the web browser version of mobile banking.
It never remembers my preference on Touch ID which causes an error every login.
Need something closer to the functionality of the web browser version of mobile banking.
Annoying glitches
I love Cap Fed and I do most of my financial business with them. The app’s a must have for mobile banking. BUT the most recent update has created some annoying glitches I wish they would fix. No. 1 glitch: Touch ID does not work reliably and I have to enter my password about every third time I log on.
No. 2 glitch: every single time I log on I have to clear a screen introducing a new feature of the app. Some of these I’m not interested in so I’ve dismissed. They cycle back. Some of these I’ve read and they cycle back. This has been going on for months! Please make it stop
At some point, glitch no 1 went away. Chops. But the latest update has re-introduced it. I cannot log in using facial recognition but rather must enter my long password every. Single. Time. I. Log. In. Daily.
It does look like the latest update FINALLY fixed glitch no 2. Why did that take year? Will it return with the next update?
Does the app programming team even review these reviews?
No. 2 glitch: every single time I log on I have to clear a screen introducing a new feature of the app. Some of these I’m not interested in so I’ve dismissed. They cycle back. Some of these I’ve read and they cycle back. This has been going on for months! Please make it stop
At some point, glitch no 1 went away. Chops. But the latest update has re-introduced it. I cannot log in using facial recognition but rather must enter my long password every. Single. Time. I. Log. In. Daily.
It does look like the latest update FINALLY fixed glitch no 2. Why did that take year? Will it return with the next update?
Does the app programming team even review these reviews?
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App is terrible
About once a month it’ll reject my passcode and finger print and make me re-enter my password. I’ve had to change my password about 6 or 7 times in the past year because half the time it doesn’t even recognize that. If you’re on the fence between two banks, choose the other one because Cap Fed’s app is very frustrating.
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Unreliable. Fix face recognition
I have banked for years at CapFed, despite the app always being behind the times. Now, Face ID does essentially nothing and I’m very frustrated with the performance of this app.
Please fix it.
Please fix it.
Latest update renders FACE ID useless.
Every time I log in to the app, I have to enter my password even though I have selected the option to use FACE ID. I sent a report of this to the developers within the app….no response that they even received the report. PLEASE FIX!
Terrible bank. Worse app.
I was on the fence about cap fed due to a multitude of reasons, but this app is the worst app possible. Face ID doesn’t work. Finger print doesn’t work. Password occasionally doesn’t work. App is constantly down for maintenance or something and just will not allow you to long on period. Legit just an awful app.
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Wish Face ID would work
Have to enter my password every time I want to log in - says I’m not authorized to use Face ID on my own account.
Touch ID and Face ID
App works fine except once a week you have to enter your password because the app will not recognize you. I’ve had to change my password at least 20 times due to this. And to update your password you have to login on a computer. Please fix this problem Cap Fed. I do not have these problems with any other banking app.
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App is awful
I have been a CapFed customer for 20 plus years and love this bank. However, the mobile app is awful. It constantly blocks you from logging in due to updates, glitches and then locks you out so you have to reset your password and of course you can’t use the same password from 3-4 years ago. Has to be a brand new combo. It’s really annoying and frustrating. You would think after all this time it would quit glitching.
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Average
It’s handy to use but a lot of basic glitches that i feel could be easily fixed: 1: fingerprint isn’t reliable and makes me re-enter my password about 25% of the time. 2: it almost ALWAYS lets me know of these “new” features, even though they were introduced several months if not a year or so ago.
Most Inconvenient App
This is by far the most inconvenient app I have ever used. The first time my Face ID doesn’t recognize me, I get locked out of my account completely. Not even my password on their website will work. Never gives you a second chance to change your face, just locked out one try. You then have to go into a bank to reset your password (all the banks are closed due to covid and the drive thru wont do it). This is probably the 5th time its happened since they released it and Im done. I will just login through their website WHENEVER I get my account unlocked. Fingers crossed no one is using my card number during this time.
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Face recognition pop up
Can you please turn off the notification that tells you that I have face recognition disabled on my iPhone every single time I try to log in. I know I have it disables I prefer it that way. But the notification pop up makes have to click “continue” twice
So frustrating
Won’t let me log in with Face ID anymore so I try my password but it doesn’t work. I go online on my computer to reset password but the phone numbers linked to it are bogus. I’ve tried everything and I’m confident in my user ID and password but the related phone numbers are just random so I can’t login to fix updating my password
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