Account creation is impossible
First off. ByteMark is a horrible and evil company that has attempted to sue other transit companies because they submitted a weak patent on “visual tickets”. Luckily they lost in court but that does stop them from grifting this app onto cities for many contracted years Second, account creation is not possible at the time of writing this. Nice work by your QA department ByteMark, and the lack of automated testing. Second, password reset also prompts an error that you should have to contact customer support, even Thoth the change actually works. Y’all are such an embarrassment in the public transit technology space. I hope that CapMetro sees this eventually and moves everything to Transit App just like Denver and other cities.
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Can this app be any worse?
The consistency of the app is god awful. Somtimes, a bus will come 10+ minutes early, but on the app it still says it's "on schedule". You should not have to show up to a bus stop 15 minutes before the bus's supposed arrival time just because this god forsaken app can't update to real time. Also, sometimes buses will come that aren't even on the app. Make it better.
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Not for older phones
If you have anything below the new apple OS don’t get this app. It’ll just crash constantly and work maybe one out of 40 times you open it. I’ve lost multiple day passes and one week pass to the app not opening for me. Decided to just uninstall and take the loss. Never using this app again.
trip planner unreliable; LGBTQIA2+ clinics unlisted
this app is okay when it works. it’s nice to be able to buy tickets, view schedules/routes, and see mostly accurate live bus movements. i’m glad for the cashless, contactless options. the QR tickets scan on the bus maybe half the time, though that may be a scanner machine problem. but the very basic, essential trip planner feature is terribly inconsistent and quite frequently doesn’t give me “bus only” results - even when the start is a bus stop/depot, the destination auto-populates by name, the walking distance/transfer/etc parameters are maxed, and my trip is within them. i have learned to use apple maps for planning, which never has these issues. it’s incredibly frustrating and time-consuming trying to get it to work so i can save/quickly view/follow a trip (and busing already takes usually 2-3x longer than driving). these issues aside, public transport is already very taxing for me as i am disabled. additionally, NONE of the KIND clinics auto-populate, which means that other LGBTQIA2+ who rely on bus and this app may not be able to access their healthcare.
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Not accessible for the blind?
When using the latest app version with voiceover, you are not able to purchase tickets independently because everything is not being read with assistive technology. This is laughable since I am a disabled person trying to purchase a ticket to allow me to write paratransit… I was able to do this before
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