Taking away features
Seems like they removed the ability to track your bus on the map. (By clicking on it)
This was lucrative because the times of arrival are often inaccurate. Also helped me get an idea of what places the bus stopped at. Please consider bringing that back. App works half the time and sometimes adds a charge out of nowhere.
This was lucrative because the times of arrival are often inaccurate. Also helped me get an idea of what places the bus stopped at. Please consider bringing that back. App works half the time and sometimes adds a charge out of nowhere.
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Terrible App
As a systems architect / analyst, who regularly has engagements with large clients to collect feedback and customer experience to improve tools / apps, this is by far the worst design I’ve seen in a long time. App is not intuitive, clunky and downright unusable. The poor staff on the trains have to do customer support and they only learn the app through passengers teaching them. I’d suggest you put yourself in the end user shoes and revamp the entire app from the customer eyes and not the developers. Don’t use “jargon” only known by CapMETRO, use everyday vocabulary such as bus only, train only.
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Response from developer
Hello, We would love more insight on what you find troubling with the app. Please feel free to submit more feedback at customer.service@capmetro.org
Good for payment; terrible to plan trip
If you want to see when your bus arrives next, where different routes go, avoid this app as it is only endlessly frustrating to the infrequent and casual rider. It may be built well for the seasoned user but that’s not me
Response from developer
Thank you for submitting your feedback. Please let us know which specific routes you are having trouble with by emailing us at customer.service@capmetro.org
Great App, Sometimes Won’t Scan
Even with brightness on full, it sometimes is a pain to scan off of your phone, but the app generally works.
Hard to create account
Finally figured key functions out
Response from developer
Please let us know what trouble you are having at customer.service@capmetro.org
