CapMetro User Reviews

Name: CapMetro
Rating: 4.54627 (2442 reviews)

CapMetro

Capital Metropolitan Transportation Authority

✈️ Travel

🗺️ Navigation

What users say

Summarized from real user reviews of CapMetro. Based on 2.4K reviews and a 4.5/5 average, it highlights the 2 positives and 5 negatives reviewers mention most about this Navigation app.

Positive things

🚀Useful trip planner
💡Fare capping feature

Negative things

🐛Buggy and unreliable
👎Confusing and unintuitive UI
🔍Difficult to use and navigate
💳Issues with payment and passes
🕰️Inaccurate bus schedules and tracking

Top reviews

Most Recent Highest Rated Lowest Rated

Taking away features

Seems like they removed the ability to track your bus on the map. (By clicking on it)
This was lucrative because the times of arrival are often inaccurate. Also helped me get an idea of what places the bus stopped at. Please consider bringing that back. App works half the time and sometimes adds a charge out of nowhere.

😸😸😼

2 years ago

Terrible App

As a systems architect / analyst, who regularly has engagements with large clients to collect feedback and customer experience to improve tools / apps, this is by far the worst design I’ve seen in a long time. App is not intuitive, clunky and downright unusable. The poor staff on the trains have to do customer support and they only learn the app through passengers teaching them. I’d suggest you put yourself in the end user shoes and revamp the entire app from the customer eyes and not the developers. Don’t use “jargon” only known by CapMETRO, use everyday vocabulary such as bus only, train only.

Dordin

2 years ago

Response from developer

Hello, We would love more insight on what you find troubling with the app. Please feel free to submit more feedback at customer.service@capmetro.org

Good for payment; terrible to plan trip

If you want to see when your bus arrives next, where different routes go, avoid this app as it is only endlessly frustrating to the infrequent and casual rider. It may be built well for the seasoned user but that’s not me

WhitE1900

2 years ago

Response from developer

Thank you for submitting your feedback. Please let us know which specific routes you are having trouble with by emailing us at customer.service@capmetro.org

Great App, Sometimes Won’t Scan

Even with brightness on full, it sometimes is a pain to scan off of your phone, but the app generally works.

Domenick Mann

2 years ago

Hard to create account

Finally figured key functions out

RatingBullied

2 years ago

Response from developer

Please let us know what trouble you are having at customer.service@capmetro.org

Broken, again, but what’s new with Austin

As expected, I can’t even log in. These developers don’t understand that people who rely on this app don’t have a car (you think even a kid would realize but no). They somehow cannot comprehend that we need this app to ride a public bus. We do not have ATMs just scattered around our neighborhoods for cash, so we do NEED this app. Do you think the developers even have degrees? You’d think a developer from Austin (home of UT) would know how to make a functioning app but I guess that’s too high a bar for these coders. Shame. Lyfts it is.

NereidGarza

2 years ago

Response from developer

Please contact our support team at customer.service@capmetro.org so we can look into your login issues.

Cap Metro

Don’t know what I’d do without this bus service. I’m 80 and don’t drive. It’s my only way to get to appointments. The drivers are all nice and helpful. They get me to my appointments on time and get me home too. Thanks Cap Metro!
J Larsen

JR Washington

2 years ago

Response from developer

Thank you so much for your review!

Can’t use passes??

Every time I click on my virtual card is says no passes available??? I can’t even click on the passes I bought to use??? How does this even work???

Zilla Guy 1954

2 years ago

Misleading

Sometimes marks a trip as existing but the bus simply doesn’t show up. I’ve spent countless minutes under the sun waiting for the bus to show up just to realize it doesn’t exist apparently.

random customer444

2 years ago

Bus can’t scan AMP card screen

The equipment on the buses is almost never able to read my AMP card screen in the app. Screen brightness is all the way up, but it doesn’t help. Even when it does scan, I have to move my phone around at all distances and angles. Bus drivers wave me on, since this happens all day and holds up pop, but Capmetro loses moneyI shouldn’t complain,

cbc12378

2 years ago

Response from developer

We are sorry to hear that you are having issues with the app. We strive to make updates that better the performance of the app. Reach out to us at customer.service@capmetro.org if you still run into issues.

Most horrible invention this company has as of yet!

This app is horrible, I have been through weeks of rebounding charges through its virtual card system which I basically have to call to have removed from my card just to have card block issues which I am prescribed the embarrassment of explaining my situation to a bus driver just to board. Apps like this shouldn’t be allowed to continue in a professional world, I still haven’t seen a proper accounting sheet that reflects my charges/errors and feel robbed still. Deleting this app immediately and suspecting it of fraud. No thank you.

Noped81

2 years ago

Response from developer

Please reach out to us at customer.service@capmetro.org, we would love to help you with your account.

I miss the old app

Why change something that isn’t broken? Now we have to make a name for each bus card? This app is confusing and I miss the old one. Now I have two apps called CapMetro. Yup; that sounds about right 🤦🏻‍♂️

OutWithMi

2 years ago

Response from developer

We are sorry to hear that you are having issues with the app. We strive to make updates that better performance of the app. Reach out to us at customer.service@capmetro.org if you still run into issues.

Difficult to Use

Difficult to use. Able to load funds but not to access pass. Asked driver and they simply did not have time to assist so they waved us on.

Rosepiggy

2 years ago

Response from developer

We are sorry to hear that you are having issues with the app, please reach out to us at customer.service@capmetro.org if you still run into issues.

Unintuitive and broken

Tried adding multiple credit cards via “physical card” option, which didn’t work. I then created a virtual card with no balance on it. I then tried to purchase a single ticket, which was confusing since there are local and commuter sections, so its not clear at all which one applies. I then purchased a single ticket but it would never let me activate the ticket (it was showing under tickets with an hourglass icon). The app then logged me out and now I’m unable to log in anymore (via Apple login). It just shows “You are signed out” right after I log in, and I tried multiple times. The “Store” tab keeps showing “An error has occurred” and “The requested application was not found.” There is now a pending charge on my credit card for the ticket with the ticket nowhere to be found.

Thom Steinar

2 years ago

Response from developer

Please reach out to us at customer.service@capmetro.org, we would love to help you with your account.

Doesn’t work

Got the message “locale should be valid” when I tried to create an account. An account with Capmetro is required to buy tickets. I can only assume that message means the app requires me to use location services simply to buy tickets. I don’t use location services. Why has Capmetro decided to do this? What an absolutely terrible idea. Useless app.

sup-bbb

2 years ago

Response from developer

Hello, Thank you for your feedback, please contact our customer service team at customer.service@capmetro.org, we would love to know what is not working best for you.

Can’t use pass

I can buy passes, put money on my virtual card, but can’t use it? Am I missing a tutorial somewhere? That or there’s a bug that isn’t allowing me to activate and scan my pass.

chhrys

2 years ago

Response from developer

Please reach out to us at customer.service@capmetro.org, we would love to help you with your account.

Terrible app

Omg this app couldn’t have been designed worse. I’ve never left a review for an app but felt a need this time. The old app was actually usable!

Aly7276483

2 years ago

Response from developer

Please reach out to us at customer.service@capmetro.org, we would love to know what is not working best for you.

Please add Apple Wallet Support

The App store says it works with Apple Wallet but there is no option to use Apple Wallet. Apple Wallet is much more convenient than the app. Embrace it please ❤️

Sherifabdlnaby

2 years ago

Response from developer

Thank you for your feedback, we greatly appreciate it. We will be sure to relay this information to developers for future releases.

Doesn’t work at all

I never used the previous app, which according to other reviews actually worked, but I’ve tried to use this one and it doesn’t.

I tried to register with my apple account and it said my email was already registered and that I just needed to sign in with my password. That was very strange since I have never used this app or the old app. So I tried to login in with my email and it gave me a popup that said Error Email Verification sent. However, I never received an email. Yes, I checked my spam folder.

Worthless app.

dev.steve

3 years ago

Response from developer

Hello, Can you reach out to us at customer.service@capmetro.org and we can take a look at your login issues.

Terrible

The old app worked fine. This one makes no sense and I can’t find any explanation as to how it is supposed to work. Whoever designed this 👎🏼 Also, I was able to log in via my previous account but the passes I had there are gone? Stealing money from transit users is very uncool. Frustrating at best.

ATXcarlessgal

3 years ago

Response from developer

We appreciate your feedback regarding the new app. We hope to continue making updates to the app to ensure easy and reliable service. If you have any more concerns please reach out to customer.service@capmetro.org