Not work.
Need an account. Could Not set one up though. Never got the six digit pass code. Their system is broken!!
Not Compatible with IPhone 13 Pro and iOS 15.6
I was very sad to find that the app is not compatible with my iPhone 13 Pro and iOS 15.6. Ii can log in to the app. I can make calls from the app, but any calls to my caption call mobile number go straight to voice mail without ringing or any notifications. I needed to have a new Caption Call phone installed and the installer also checked out my iPhone and the Caption Call app. After a while Loki g at setting and calling my caption call mobile number from his phone he stated that it was incompatible right now and hopefully he said a patch will be coming out to fix it. This is frustrating as when I have to leave a message I have to call from my Caption Call phone at home. I can’t call and leave a message from the mobile app as I won’t be know when they call back as it goes immediately to voicemail. Please, please, please fix this! It is a big problem!!
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Frustratingly unreliable
Captioncall—both in landline form and on mobile—is aggravatingly unreliable. When I most need to be able to place a call, the captions drop out multiple times, or only capture maybe 1/10 of what is being said.
I don’t know if it’s still human transcribers on the other end (in which case they are either not being trained properly, or just are no good at their jobs) or if CaptionCall has made the grievous mistake of switching to crappy auto-captions.
I would switch to a different caption telephone provider if one existed.
I don’t know if it’s still human transcribers on the other end (in which case they are either not being trained properly, or just are no good at their jobs) or if CaptionCall has made the grievous mistake of switching to crappy auto-captions.
I would switch to a different caption telephone provider if one existed.
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Contacts from a long time ago
Im sorry but the last thing i want to have is an automatic transfer of phones contacts from my contacts to this captioncall llc app be out of my control- and better yet, having to manually
Upload each contact or not able to delete the contact.
Upload each contact or not able to delete the contact.
Captioncall app
I had this app on my phone for a week before deleting it. It was hard to figure out how to use it and that my calls had to be forwarded. When I figured it out, I used it but was disconnected three times during my call. Also, was never notified of a call and voicemail received. The captioning had a very long delay time, was inaccurate, and very confusing, impossible to use on a real phone call. I would be waiting forever to read what the other person said.
Also, when I called customer service on the day I downloaded it, they were impossible to understand. They don’t know how to communicate with hearing impaired people! Very disappointing.
Also, when I called customer service on the day I downloaded it, they were impossible to understand. They don’t know how to communicate with hearing impaired people! Very disappointing.
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Functional, but not great.
This is a functional captioning app for call BUT needs major improvements in settings and utility in order to be great.
There is no effective way to block spam calls or to filter unwanted calls (that I can figure out in my year of usage). Captions are provided reasonably well and meet my current needs but the frustration of spamming and inability to filter frustrates me. I would prefer a means to send ALL calls to voicemail directly versus ringing my iPhone at all.
There is no effective way to block spam calls or to filter unwanted calls (that I can figure out in my year of usage). Captions are provided reasonably well and meet my current needs but the frustration of spamming and inability to filter frustrates me. I would prefer a means to send ALL calls to voicemail directly versus ringing my iPhone at all.
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It doesn’t work
I use this for my mobile phone and it didn’t work with out WiFi when I need to make calls it’s annoying
Bugs need to be fixed
I have been experiencing issues with incoming and outgoing calls for almost a year now. The calls won’t go through. And when they come through, captions don’t show up. Customer service is great but the app needs some fixings.
No inbound call notifications
Tech support has been unable to resolve this issue. All inbound calls go directly into voicemail rendering this a dysfunctional communication tool. Outbound calls have spotty captioning service — drops frequently mid-call. And call connection disconnects frequently.
Good Captioning App
I have 3 different captioning apps, and Caption Call is the best of the three. It has improved so much in terms of minimal lag time, friendly interface, and good call quality. Sometimes the captioner isn’t accurate but most of the time I don’t have trouble guessing what the captioner meant to say. No issues regarding people not being able to hear me anymore. Also, the call forwarding capability and voicemail service is really helpful.
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Most Helpful
I have been using CaptionCall since 2019. I don’t have a cell phone, I use my iPad for calls. My iPad is my go to everything for home and on the go. Because I am not able to text non Apple users I am able to call them with my iPad using CaptionCall app. There has be minor glitches that are constantly improving with this app. Overall I’m glad it’s available, it helps me when I don’t hear the conversation so well. The save conversation feature is a huge bonus!
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Don’t use this app
I downloaded this app for my husband. When I tried to set it up I put all my information in and then it wouldn’t let me login because it didn’t recognize the username or password. When I tried to call the customer support number it said the number was out of service. Don’t give these people your personal information.
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CaptionCall does it!
The mobile CaptionCall app has given me the service I needed to again confidently call anyone - from critical calls to family and friends. In the pass three months I have bought and sold houses, moved to another state, set up services, new doctors, utilities and to update my friends and family. Great app and service!
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Incredibly frustrating and unreliable
Updated version is even worse. I’ve been trying to answer an automated call so I can receive a security for the past half hour. The call automatically cuts off. Also when I am placed on hold for more than ten minutes my call gets cut off.
So bad, I don’t even use it anymore
The captioners are slow, the app freezes, and when I get calls, it doesn’t even alert me. I just get these surprise voicemails when I open the app. I use a different app now
Horrible service
I did. It want my normal iPhone voicemails to be taken over by this app. Now I’ve missed many calls and many customers because of your app’s ability to hack into my call log and not allowing me to have my normal iPhone voicemails!
ALSO THIS IS SUPPOSED TO HELP DEAF AND HARD OF HEARING PEOPLE!!!!
BUT NO...... there is NO live CSR rep that’s in a CHAT room for the customers. No phone calls and no access to services.
Terrible company that monopolized your phone. I can’t delete my account here at all. All my voicemails are going to a dark hole that’s Caption Call. Really horrible.
ALSO THIS IS SUPPOSED TO HELP DEAF AND HARD OF HEARING PEOPLE!!!!
BUT NO...... there is NO live CSR rep that’s in a CHAT room for the customers. No phone calls and no access to services.
Terrible company that monopolized your phone. I can’t delete my account here at all. All my voicemails are going to a dark hole that’s Caption Call. Really horrible.
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Doesn’t work
Am I the only one who the app isn’t working for? I dial the number but nothing. Just stays there. No ringing no anything.
THE WORST CUSTOMER SERVICE
THE WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED HAS COME FROM CAPTIONCALL. I DO NOT RECOMMEND THEM WHATSOEVER.
Doesn’t Work
Never informs of incoming calls. Check several times a day to see if app is on. No real way of knowing for sure. Only way of knowing I have calls if and a big if they leave me a voicemail. This app and my caption call does not work.
It needs some updated bug fixes.
I would give it more stars but there are definitely some issues.
1. It does not send me notifications that someone actually called me (I have to go into the app and find out I missed 15 calls from doctors and such)
2. It hangs up the phone before I even get a chance to know I got a phone call OR it just keeps ringing and ringing and ringing for hours.
3. The captioner takes several moments to finally type in the message while at the same time I’m hearing the person say hello hello several times before giving up on me. I can’t respond if I don’t know what’s being said.
1. It does not send me notifications that someone actually called me (I have to go into the app and find out I missed 15 calls from doctors and such)
2. It hangs up the phone before I even get a chance to know I got a phone call OR it just keeps ringing and ringing and ringing for hours.
3. The captioner takes several moments to finally type in the message while at the same time I’m hearing the person say hello hello several times before giving up on me. I can’t respond if I don’t know what’s being said.
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