Not working anymore
The app has been kicking me out when trying to access a file. Called customer support and they suggested deleting and downloading the app. Worked once to twice and then failed again. It closes each time when trying to access a file.
App Cashes with large files
Trying to view picture files on iPhone device that are larger than 3mb causes the app to crash. Every time!
Used to be great, now terrible!
This used to be a great app but now it keeps crashing on me. First, it requires me to input my credentials even though I have “use biometric data” turned on.
Then when I am in, as soon as I click on “browse all files” the app boots me out and closes itself. I have logging out and back in, I have tried clearing the cache and have tried deleting and reinstalling the app. None of these have fixed the problem.
Then when I am in, as soon as I click on “browse all files” the app boots me out and closes itself. I have logging out and back in, I have tried clearing the cache and have tried deleting and reinstalling the app. None of these have fixed the problem.
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Close to useless
Crashes constantly and ironically considering its market space.
Pricey for its shortcomings and dysfunctions
App crashes frequently. Image previews in the app load very slowly. Slow to scroll through photos in a backed up folder in the app. Doesn't automatically backup video files (?!?). Doesn't update backup as frequently or immediately as I need it to, so the files accessed through the app aren't as recent a version as the ones on my laptop. Disappointing to be paying top dollar for this service... would be ok if it was 1/3 the price.
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Crashes
Please fix the app crashes iPhone 17 pro max. Click on a photo and app closes.
Help
I did click the app support button through the App Store, and it takes me to a “page not found” on your website, so this is the only place I can mention this. The app has been acting up and won't open
No longer works
App for iOS 16 no longer opens. Just spins. This has been the case for over a month. Deleted and reinstalled twice! Renewal date coming soon. If it is still not working, I’ll be switching vendors.
Doesn’t work anymore after using it for years.
I’ve used this app for many years and as of yesterday it won’t even load now. I tried to contact support but when I tried to submit, I kept getting error messages and to try again later. The customer support is non-existent.
App doesn’t open
For three days now, app won’t even open on phone or iPad. Customer support said known problem.
What’s going on?
What’s going on?
App Won’t Open
This app worked the day I downloaded it which was maybe a week ago. Since then it won’t open at all. It just sits on the load screen forever. I’ve tried uninstalling and reinstalling and it still won’t open.
T&Cs doesn’t move forward
The app gets stuck with the T&Cs open in front and does nothing when you try and accept.
Unusable
The app opens to a tutorial - I can swipe left and right through it but it never gets to my files. Worthless.
Update: now I can get to picture thumbnails, but the app crashes whenever I try to open a pic
Update: now I can get to picture thumbnails, but the app crashes whenever I try to open a pic
New app update cripples the app
The app was just updated and now the search function no longer works. What a mess.
Mr.Cunningham
I must in today’s world
Completely unreliable
This app sits on your computer backing up docs and therefore slowing it down all day. You put up with that knowing your data is safe. But when it comes to trying to access something it is almost, literally, impossible. I try only to attempt it when absolutely necessary but have failed every time I’ve tried in two years. There is no response of any sort from customer service. Completely and utterly frustrating product.
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Not all files listed?
Not all of the files that I clearly see on my computer are visible on this app?
Unusable
The app opens to a tutorial - I can swipe left and right through it but it never gets to my files. Worthless.
Mobile App Not Working
I am not able to access my files using the mobile app. Keep getting a message’Try Again” This message appears on both my iPhone & iPad. The app needs to be fixed
Awful
Long time carbonite user of over ten years and this app comes and goes and I think it’s time to go again. You login and nothing works, it will show your backed up computers but good luck trying to see a list of anything. Next I’ll complain about just how crappy the product is on MAC devices about once a month you have to reinstall the application on your MacBook just to hopefully get it to backup your device.
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