Poor rate structure
The driver who came had good demeanor and driving skills but the App has issues.
Driver came 30 minutes late but the App did not just the time accordingly and started charging higher rate at the scheduled time which should have happened 30 minutes later.
The night charges start getting applied not after 10PM but also the trips ending at 10P, which is dubious billing and needs to be fixed and apply only to trips that go PAST 10PM!
Driver came 30 minutes late but the App did not just the time accordingly and started charging higher rate at the scheduled time which should have happened 30 minutes later.
The night charges start getting applied not after 10PM but also the trips ending at 10P, which is dubious billing and needs to be fixed and apply only to trips that go PAST 10PM!
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Customer care harassment and unclear interface.
Good startups often obsess over customer and understand their needs and tweak their models to suit the customer’s needs.
Carchalak is on track to doing the opposite.
Their business model is simple - hire a driver on hourly basis.
Their execution and customer experience is horrible - I’ve been often harassed by their drivers who come late and drive rash.
The outstation and local differentiation, when I am booking the ride to go to Jobner, Samod or Kanota, I am constantly pressured to book outstation with a commitment of minimum 8 hours of booking. The above three destinations are 1 hour away from where my office and residence is, in the heart of Jaipur city. They fall under Jaipur’s jurisdiction. None of these rides exceeded 4-5 hours of total time including commute and waiting while I worked. My suggestions is that the rides should automatically convert to outstation after 8 hours of ride time. This protects regular customers who hire the service consciously keeping their time in mind. You can’t force a customer to buy something they don’t want! That’s not legal!
The customer care executives - sound like rude government employees living off of bribes. They literally said they don’t have time to hear their customers.
For the record, I have 50 plus rides with them and have come to this conclusion after repeated issues as stated above.
Carchalak is on track to doing the opposite.
Their business model is simple - hire a driver on hourly basis.
Their execution and customer experience is horrible - I’ve been often harassed by their drivers who come late and drive rash.
The outstation and local differentiation, when I am booking the ride to go to Jobner, Samod or Kanota, I am constantly pressured to book outstation with a commitment of minimum 8 hours of booking. The above three destinations are 1 hour away from where my office and residence is, in the heart of Jaipur city. They fall under Jaipur’s jurisdiction. None of these rides exceeded 4-5 hours of total time including commute and waiting while I worked. My suggestions is that the rides should automatically convert to outstation after 8 hours of ride time. This protects regular customers who hire the service consciously keeping their time in mind. You can’t force a customer to buy something they don’t want! That’s not legal!
The customer care executives - sound like rude government employees living off of bribes. They literally said they don’t have time to hear their customers.
For the record, I have 50 plus rides with them and have come to this conclusion after repeated issues as stated above.
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Good Service
CarChalak ko maine casually try kiya tha aur mujhe service expected se better lagi. Booking ka process straightforward tha aur driver se coordination bhi easily ho gaya. Time management achha raha aur journey bhi comfortable thi. Support ki bhi zarurat padi to response theek mila. Overall experience satisfactory raha aur mujhe service use karke koi regret nahi hua.
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Easy to use
This is an excellent app with a smooth and user-friendly experience. Highly recommended!
HORRIFIC EXPERIENCE - EXTREME SAFETY RISK & CRIMINAL THREATS
Highly dangerous service. Avoid at all costs if you value your family's safety. The driver assigned for our round-trip was grossly negligent from the start: he missed highway turns, tried to dangerously cross a sunk divider, and unilaterally overspeeded while ignoring our repeated commands to stay within the limit.
At our meeting venue, he abandoned us and went to sleep inside the vehicle with his phone off for an hour, leaving us stranded outside in the heat. Later, he recklessly accelerated the car while I was trying to retrieve my belongings, nearly causing severe injury to my already fractured hand.
To make matters worse, since this morning, this driver has been spamming my phone with horrific vulgar abuses, extortion demands, and explicit death threats ("जान से मारने की धमकी"). CarChalak clearly does zero background verification or safety vetting for the drivers they send to people's homes. We are actively filing a criminal police FIR against the driver and will be dragging CarChalak to court for absolute failure of passenger safety. Utterly traumatizing experience. 0/5 Stars.
At our meeting venue, he abandoned us and went to sleep inside the vehicle with his phone off for an hour, leaving us stranded outside in the heat. Later, he recklessly accelerated the car while I was trying to retrieve my belongings, nearly causing severe injury to my already fractured hand.
To make matters worse, since this morning, this driver has been spamming my phone with horrific vulgar abuses, extortion demands, and explicit death threats ("जान से मारने की धमकी"). CarChalak clearly does zero background verification or safety vetting for the drivers they send to people's homes. We are actively filing a criminal police FIR against the driver and will be dragging CarChalak to court for absolute failure of passenger safety. Utterly traumatizing experience. 0/5 Stars.
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