Extremely Disappointing Experience with MyChoize – Poor Service & Security Deposit Not Returned
I had a nightmare experience with MyChoize Car Rentals, Delhi, and I strongly advise everyone to think twice before booking with them. They lack basic professionalism, transparency, and reliability.
I booked a Kia Sonet Diesel Manual well in advance for a 2-day trip with an unlimited kilometres package, specifically paying extra for their doorstep delivery service because I strictly needed a diesel vehicle.
The issues started right at delivery: Just one hour before the scheduled time, the delivery agent called to inform me that the car was unavailable and they had no other diesel cars in that segment. After a frustratingly long argument, they agreed to upgrade me to a Hyundai Creta (higher segment). I was explicitly assured by their team that there would be absolutely no additional charges and nothing extra would be deducted from my security deposit, as this substitution was entirely due to their own mistake.
The real scam happened after the trip: Trusting their word, I accepted the car. However, after returning the vehicle perfectly, they did not refund my complete security deposit. They wrongfully deducted money for an upgrade they forced upon me.
It has now been days, and despite multiple emails and endless calls to MyChoize customer support, I am still waiting for my money. Every single time I call, I get the same scripted response that the refund is "being processed," but nothing happens. It is incredibly frustrating and exhausting to repeatedly beg a company for my own money.
This is hands down one of the worst rental experiences I have ever had. MyChoize completely lacks transparency, fails to honor their own commitments, and essentially holds your security deposit hostage.
I booked a Kia Sonet Diesel Manual well in advance for a 2-day trip with an unlimited kilometres package, specifically paying extra for their doorstep delivery service because I strictly needed a diesel vehicle.
The issues started right at delivery: Just one hour before the scheduled time, the delivery agent called to inform me that the car was unavailable and they had no other diesel cars in that segment. After a frustratingly long argument, they agreed to upgrade me to a Hyundai Creta (higher segment). I was explicitly assured by their team that there would be absolutely no additional charges and nothing extra would be deducted from my security deposit, as this substitution was entirely due to their own mistake.
The real scam happened after the trip: Trusting their word, I accepted the car. However, after returning the vehicle perfectly, they did not refund my complete security deposit. They wrongfully deducted money for an upgrade they forced upon me.
It has now been days, and despite multiple emails and endless calls to MyChoize customer support, I am still waiting for my money. Every single time I call, I get the same scripted response that the refund is "being processed," but nothing happens. It is incredibly frustrating and exhausting to repeatedly beg a company for my own money.
This is hands down one of the worst rental experiences I have ever had. MyChoize completely lacks transparency, fails to honor their own commitments, and essentially holds your security deposit hostage.
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AMAjay K. M.
Poor service. Hidden charges without any explanation
I didn't get the full security deposit back. I contacted the customer service many times but they couldn't explain where they deducted the exact amount. Very unprofessional service.
SSingh9898
Just got saved becoause i had a backup option!!
Very bad service!!! They want to verify our documents as if they are providing their services for free!! All you have to do is keep calling them and ask for updates all the time. They don’t value time for their customers nor their situation. I had cancelled my booking because it took them 3 hours to confirm the booking and still no response or any update from their side!! I am glad i had other service provider available during tough hours around 11 PM so i was saved. But if you have any emergency situation please avoid Mychoize! Also they want us to pay upfront but cannot provide car details and condition before booking and if we don’t like the car and cancel they charge the whole amount…what kind of service is that??
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NNikhilTewani
Response from developer
We apologize for any inconvenience you may have experienced. Customer satisfaction is our top priority, and we're committed to resolving any issues you may have faced. Please email us at carrentals@orixindia.com with your booking details, and we'll look into it immediately.
Fraud!!!
Worst experience ever. I’ve cancelled a booking and on app it said only 640 rs will be charged as cancellation fee and rest of the money will be refunded. And booking amount was 7350 rs. Because of the charges mentioned in the app I cancelled and after few mins I got the email saying only security deposit will be refunded (3000 rs) and rest will be charged as cancellation fee, because your cancellation. And now they are saying we can’t do anything, please write a mail, but the mail id itself is also not available anywhere, neither app nor website.
WORST SERVICE!!! Please book any other rental service but this. They’ve already looted me and I’m trying to find a way to fight them but other than reaching down their office, there’s no way to get my money back. Fraud company.
WORST SERVICE!!! Please book any other rental service but this. They’ve already looted me and I’m trying to find a way to fight them but other than reaching down their office, there’s no way to get my money back. Fraud company.
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Ssoysandeep
Wonderful Experience with MyChoize - Mumbai Team
I recently had the pleasure of booking a Jeep Compass from MyChoize - Mumbai Team, and I wanted to share my wonderful experience. The vehicle was in excellent condition, and the self-drive option made my journey incredibly convenient. The booking process was smooth, and the service provided was top-notch. I highly recommend MyChoize for anyone looking for a reliable and enjoyable car rental experience.
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Ssgrkr
Response from developer
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our services. We hope to see you again soon!
