system matters
I rented a vehicle from IndusGo and wanted to share feedback directly. The gap between the brand promise and the actual experience is significant.
The marketing, website, and booking experience are well done and create strong expectations. The on-ground experience falls short of basic standards.
Key observations:
* The car had a strong oil smell and was unclean.
* Wait time at the airport was around 45 minutes before I could drive out.
* The vehicle was a CNG car with very limited trunk space. This constraint was not communicated clearly upfront.
* A plastic panel below the steering was broken. It kept making noise and interfered with inserting the key.
* Overall vehicle condition felt poorly maintained and closer to a garage-level setup than a managed fleet.
* Fuel handling was difficult. Matching previous fuel levels using an analog meter is impractical. I ended up over-fueling to avoid any dispute.
For a first-time customer, this moment should build confidence and pride in choosing an Indian rental company. The experience instead feels unreliable and poorly managed.
This reflects a deeper experience design issue at a system level:
* Vehicle readiness and quality control
* Handover efficiency at airport locations
* Transparency in vehicle type and constraints
* Practicality of operating policies such as fuel handling
If IndusGo aims to build a strong position in this space, these fundamentals need immediate attention. Early-stage ambition cannot come at the cost of customer experience.
Sharing this with the expectation that it is taken seriously and addressed structurally.
The marketing, website, and booking experience are well done and create strong expectations. The on-ground experience falls short of basic standards.
Key observations:
* The car had a strong oil smell and was unclean.
* Wait time at the airport was around 45 minutes before I could drive out.
* The vehicle was a CNG car with very limited trunk space. This constraint was not communicated clearly upfront.
* A plastic panel below the steering was broken. It kept making noise and interfered with inserting the key.
* Overall vehicle condition felt poorly maintained and closer to a garage-level setup than a managed fleet.
* Fuel handling was difficult. Matching previous fuel levels using an analog meter is impractical. I ended up over-fueling to avoid any dispute.
For a first-time customer, this moment should build confidence and pride in choosing an Indian rental company. The experience instead feels unreliable and poorly managed.
This reflects a deeper experience design issue at a system level:
* Vehicle readiness and quality control
* Handover efficiency at airport locations
* Transparency in vehicle type and constraints
* Practicality of operating policies such as fuel handling
If IndusGo aims to build a strong position in this space, these fundamentals need immediate attention. Early-stage ambition cannot come at the cost of customer experience.
Sharing this with the expectation that it is taken seriously and addressed structurally.
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Lazy customer support
We rented a car in Trivandrum in peak tourist time whose battery got dead on day one of the trip. It took us half day to get replacement batteries from the Indus showroom as the customer support was not very active. But they compensated for the same after the trip ended. It would have been better if the car which was handed over was prechecked.
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Poor
I am writing to formally raise a complaint regarding my recent car rental experience with IndusGo, which was extremely disappointing and unacceptable.
Both vehicles provided to us were not working properly. One car had a serious clutch issue, and the other car had a steering problem where it got stuck while driving. Due to these issues, we were unable to visit any places as planned, which completely ruined our trip.
I contacted your customer care 2–3 times. Each time, I was assured that a service executive would call me back within 5 minutes. However, till now, I have not received any call or assistance from your team. We were stuck with no solution and no help from your side.
The overall service was very poor, and the vehicle condition was also bad. At the last moment, the vehicle was changed, and although we were provided an LXI model, we were charged for a VXI model, which is completely unfair.
Due to all these issues—poor vehicle condition, lack of customer support, incorrect billing, and the inconvenience caused—I am highly dissatisfied with IndusGo’s service. I will be rating this experience very low and will not choose IndusGo again in the future.
I request a full refund at the earliest possible and ask you to look into this matter seriously.
Please treat this issue as urgent and respond as soon as possible.
Both vehicles provided to us were not working properly. One car had a serious clutch issue, and the other car had a steering problem where it got stuck while driving. Due to these issues, we were unable to visit any places as planned, which completely ruined our trip.
I contacted your customer care 2–3 times. Each time, I was assured that a service executive would call me back within 5 minutes. However, till now, I have not received any call or assistance from your team. We were stuck with no solution and no help from your side.
The overall service was very poor, and the vehicle condition was also bad. At the last moment, the vehicle was changed, and although we were provided an LXI model, we were charged for a VXI model, which is completely unfair.
Due to all these issues—poor vehicle condition, lack of customer support, incorrect billing, and the inconvenience caused—I am highly dissatisfied with IndusGo’s service. I will be rating this experience very low and will not choose IndusGo again in the future.
I request a full refund at the earliest possible and ask you to look into this matter seriously.
Please treat this issue as urgent and respond as soon as possible.
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Self driving experience like no other
Had a great experience with IndusGo recently. Very professional and friendly service.
⭐ Avoid IndusGo at any cost ⭐
I had an extremely bad experience with IndusGo that clearly shows the unethical and unprofessional behavior of the company.
Even if you read through the reviews, you will see many customers saying they were forced to give five-star ratings, while in reality, there are plenty of negative experiences — from cars breaking down multiple times to last-minute cancellations where they suddenly claim the car is not available.
In my case, I faced a serious medical emergency and requested a cancellation. Instead of handling the case with basic compassion and ethics, their team made me call repeatedly, demanded documents again and again, and gave me false assurances. Shockingly, I was told that the “manager was on vacation” — as if an emergency can wait for their convenience. This reflects how unethical, insensitive, and poorly managed their system is, with absolutely no moral balance in their policies.
Despite submitting all medical documents and explaining the seriousness of my case, they did not take any responsible action. The customer care team was highly unprofessional, showed no understanding, and kept delaying until I was forced to cancel on my own.
This company clearly lacks ethics and responsibility towards its customers. It seems that many of the positive reviews are forced, while genuine customer issues are ignored.
If you value your time, money, and peace of mind, stay away from IndusGo. Far better to go with reputed platforms like Zoomcar or other established companies that have proper facilities, policies, and accountability.
IndusGo is highly unethical, highly unprofessional, and should be avoided under any cost.
Even if you read through the reviews, you will see many customers saying they were forced to give five-star ratings, while in reality, there are plenty of negative experiences — from cars breaking down multiple times to last-minute cancellations where they suddenly claim the car is not available.
In my case, I faced a serious medical emergency and requested a cancellation. Instead of handling the case with basic compassion and ethics, their team made me call repeatedly, demanded documents again and again, and gave me false assurances. Shockingly, I was told that the “manager was on vacation” — as if an emergency can wait for their convenience. This reflects how unethical, insensitive, and poorly managed their system is, with absolutely no moral balance in their policies.
Despite submitting all medical documents and explaining the seriousness of my case, they did not take any responsible action. The customer care team was highly unprofessional, showed no understanding, and kept delaying until I was forced to cancel on my own.
This company clearly lacks ethics and responsibility towards its customers. It seems that many of the positive reviews are forced, while genuine customer issues are ignored.
If you value your time, money, and peace of mind, stay away from IndusGo. Far better to go with reputed platforms like Zoomcar or other established companies that have proper facilities, policies, and accountability.
IndusGo is highly unethical, highly unprofessional, and should be avoided under any cost.
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