Worst Experience
Surprised to see such a good feedback from others. Unfortunately i had worst experience. I booked a 5 seater on 3rd May. App made me to complete the whole booking amount. I paid and received car details and pickup location. While driving on bike (was asked to submit my bike in exchange for car) to pick up the car i received a call from Long Drive cars executive that car booking has been cancelled because car met with minor accident. Then I requested for refund. But executive gave another option and car is available 12 km away from my place. Due to my urgency i paid extra around 700 in the app (because the new car is costly ). And I was asked to contact owner directly … i call 20 times to the owner and i was already on the way to the place. Car owner never answered and in the hot summer afternoon i am on bike half way through and no one answers … funny thing Long Drive Cars Executives/Customer service went for lunch at 1:00 pm so customer service number did not answer. I waited for 20 minutes in the heat and came back home and booked Savaari for my travel. At 4 pm i got call from customer service and enquired why i did not pick the car. I explained everything and asked for refund…One if the customer service executive promised me that they will wave off the paid amount when i book a new self drive car … so on July 13th i reached them to process me a 7 seater car … but inspite of multiple calls and follow ups i am not getting responses from them. So I understood they just don’t want to refund my money in any way. Only place for me is to go to consumer forum. It’s not about money but it’s about how they treat customer.
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It’s good but not 100% !
Toll gates are not free, we have to pay throughout the trip, it depends on individual car owner he had took the subscription of tall gates, if not we have to pay it all. They take car washing fee of 300/- but the car was not washed. They also collect early morning pickup/ delivery fee of 200/-. Also, at the time of total payment, you’ll be shown an extra fee of around 3-5% on total bill which is mentioned as platform payment charges. There is deposit - for some cars, you have to keep RC & Bike, for some laptop with charger, or 10K deposit. It’s not 0 deposit for all, again it’s owner of the car who decides there. These are the hidden fees which we aren’t aware. But other than that, everything is smooth !
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Bad service
The booked car was not available, and after several delays they arranged an alternative vehicle, but were still unable to deliver it. What made the experience worse was the complete lack of communication. The relationship manager kept me waiting for nearly three hours before finally informing me that no car was available and that I would have to pick one up from the branch myself.
Throughout the process, I had to make 20–30 calls just to get updates, seek a resolution, and request a refund. The team was highly unresponsive, unprofessional, and showed little regard for customer time or convenience. This has been one of the most disappointing and poorly managed services I have ever used.
Throughout the process, I had to make 20–30 calls just to get updates, seek a resolution, and request a refund. The team was highly unresponsive, unprofessional, and showed little regard for customer time or convenience. This has been one of the most disappointing and poorly managed services I have ever used.
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Worst experience
Absolutely disappointing experience with the Long Drive Cars Rental app. The customer service is one of the worst I’ve dealt with — there was no proper response from the team even after multiple attempts to contact them. Queries and issues are either ignored or answered very late without any real solution.
The service itself was unreliable and poorly managed. Communication was unclear, support was unhelpful, and the overall experience felt unprofessional. If you expect timely assistance and smooth service, this app will only frustrate you.
Would not recommend this rental service to anyone.
The service itself was unreliable and poorly managed. Communication was unclear, support was unhelpful, and the overall experience felt unprofessional. If you expect timely assistance and smooth service, this app will only frustrate you.
Would not recommend this rental service to anyone.
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Very bad experience
They charged ₹399 for “premium cleaning”, but the car was not clean at all when I received it. It was dirty and not properly maintained. Still, I adjusted and used the vehicle. Before returning, I even got the car washed and returned it in better condition.
Another big issue is their behavior. They kept calling repeatedly and continuously disturbed me, which created a lot of tension. Even when I informed them about my situation, they did not understand and kept pressuring.
Overall, charging for premium cleaning without providing it and harassing customers with too many calls is not acceptable. Very poor service. Not reco
Another big issue is their behavior. They kept calling repeatedly and continuously disturbed me, which created a lot of tension. Even when I informed them about my situation, they did not understand and kept pressuring.
Overall, charging for premium cleaning without providing it and harassing customers with too many calls is not acceptable. Very poor service. Not reco
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