Worst Experience
Surprised to see such a good feedback from others. Unfortunately i had worst experience. I booked a 5 seater on 3rd May. App made me to complete the whole booking amount. I paid and received car details and pickup location. While driving on bike (was asked to submit my bike in exchange for car) to pick up the car i received a call from Long Drive cars executive that car booking has been cancelled because car met with minor accident. Then I requested for refund. But executive gave another option and car is available 12 km away from my place. Due to my urgency i paid extra around 700 in the app (because the new car is costly ). And I was asked to contact owner directly … i call 20 times to the owner and i was already on the way to the place. Car owner never answered and in the hot summer afternoon i am on bike half way through and no one answers … funny thing Long Drive Cars Executives/Customer service went for lunch at 1:00 pm so customer service number did not answer. I waited for 20 minutes in the heat and came back home and booked Savaari for my travel. At 4 pm i got call from customer service and enquired why i did not pick the car. I explained everything and asked for refund…One if the customer service executive promised me that they will wave off the paid amount when i book a new self drive car … so on July 13th i reached them to process me a 7 seater car … but inspite of multiple calls and follow ups i am not getting responses from them. So I understood they just don’t want to refund my money in any way. Only place for me is to go to consumer forum. It’s not about money but it’s about how they treat customer.
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It’s good but not 100% !
Toll gates are not free, we have to pay throughout the trip, it depends on individual car owner he had took the subscription of tall gates, if not we have to pay it all. They take car washing fee of 300/- but the car was not washed. They also collect early morning pickup/ delivery fee of 200/-. Also, at the time of total payment, you’ll be shown an extra fee of around 3-5% on total bill which is mentioned as platform payment charges. There is deposit - for some cars, you have to keep RC & Bike, for some laptop with charger, or 10K deposit. It’s not 0 deposit for all, again it’s owner of the car who decides there. These are the hidden fees which we aren’t aware. But other than that, everything is smooth !
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Bad service
The booked car was not available, and after several delays they arranged an alternative vehicle, but were still unable to deliver it. What made the experience worse was the complete lack of communication. The relationship manager kept me waiting for nearly three hours before finally informing me that no car was available and that I would have to pick one up from the branch myself.
Throughout the process, I had to make 20–30 calls just to get updates, seek a resolution, and request a refund. The team was highly unresponsive, unprofessional, and showed little regard for customer time or convenience. This has been one of the most disappointing and poorly managed services I have ever used.
Throughout the process, I had to make 20–30 calls just to get updates, seek a resolution, and request a refund. The team was highly unresponsive, unprofessional, and showed little regard for customer time or convenience. This has been one of the most disappointing and poorly managed services I have ever used.
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Worst experience
Absolutely disappointing experience with the Long Drive Cars Rental app. The customer service is one of the worst I’ve dealt with — there was no proper response from the team even after multiple attempts to contact them. Queries and issues are either ignored or answered very late without any real solution.
The service itself was unreliable and poorly managed. Communication was unclear, support was unhelpful, and the overall experience felt unprofessional. If you expect timely assistance and smooth service, this app will only frustrate you.
Would not recommend this rental service to anyone.
The service itself was unreliable and poorly managed. Communication was unclear, support was unhelpful, and the overall experience felt unprofessional. If you expect timely assistance and smooth service, this app will only frustrate you.
Would not recommend this rental service to anyone.
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Very bad experience
They charged ₹399 for “premium cleaning”, but the car was not clean at all when I received it. It was dirty and not properly maintained. Still, I adjusted and used the vehicle. Before returning, I even got the car washed and returned it in better condition.
Another big issue is their behavior. They kept calling repeatedly and continuously disturbed me, which created a lot of tension. Even when I informed them about my situation, they did not understand and kept pressuring.
Overall, charging for premium cleaning without providing it and harassing customers with too many calls is not acceptable. Very poor service. Not reco
Another big issue is their behavior. They kept calling repeatedly and continuously disturbed me, which created a lot of tension. Even when I informed them about my situation, they did not understand and kept pressuring.
Overall, charging for premium cleaning without providing it and harassing customers with too many calls is not acceptable. Very poor service. Not reco
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Decent cars but bad support. Check fuel percent before pickup
The cars are decent but I received the car with only 1 point of fuel even though it promises free kms means no fuel charge from our pockets. So I refuelled the vehicle and when reached put to long drive cars people for claims they keep sending mobile numbers to reach out but those people won’t pick up the calls. They sent their relation ship manager’s number. I tried contacting him for more than 3 times he didn’t even attended the call once. But if you do any damage to the vehicle they will hunt you like anything. So before taking the vehicle please check the fuel level before taking the vehicle. If the fuel is not full tank ask them to fill it. Claims won’t work with these people
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Best to Rent a Car
I have been booking rental cars from long drive cars for very long time and every time they receive and communicate with me great respect and we have more variety of cars to book which is very good. And if you have any issues with the car they will be respond immediately and they provide a replacement option right way. The staff are also very attentive to me.
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Bakwas Service
I have booked a car in Vizag. When I reached Vizag (from Hyderabad) and I have called car owner and his response is I won’t give car bcoz long drive cars people are not settling the amount in 1-2 days and they are taking 15-30 days. When I called support team and they are we will arrange another vehicle is completely different vehicle. We choose model and vehicle to njoy trip but they are arranging some other waste car. I have asked to cancel and refund money and they told 24hrs is the time. I have called after 24hrs and they are telling Sunday is holiday so by Monday EOD ur money will be refunded. When I called on Tuesday another answer is 3-5 working days. This is the drama they are playing with customer. And the customer support people are unprofessional and very rude talking. Avoid this Long drive cars and go with Zoomcar and other service…
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Long drive cars Kukatpally
It is very good and nice condition
Long drive cars
The app updation is good that’s why we choose next time also long drive cars i taken a swift car for long drive with friends long drive cars is the best option
About long drive cars
"The car maintenance is excellent, and the customer service is outstanding. We really enjoyed our experience with Long Drive Cars. Be sure to visit Long Drive Cars to make the most of your day!"
My opinion
Most bad experience this time with long drives
I take many times car from u guys but ,I don’t know why this time long drive employees treat us bad and i hope it wont repeat agin and the car was too good in condition ❤️🫶🏼
I take many times car from u guys but ,I don’t know why this time long drive employees treat us bad and i hope it wont repeat agin and the car was too good in condition ❤️🫶🏼
Review
Good service and affordable prices. We are very much happy with the way everything was carried on with seamless and also with the way each and every customer helped us with getting the car booked and finally the car wash was excellent
Long drive is customer drive 🚗💨
Luxury Feel
• “The interiors felt premium, and the AC kept the cabin cool throughout the journey. It almost felt like traveling in a luxury lounge on wheels.”
Smooth Gear Shifts / Automatic Ease
• “The automatic gearbox made highway driving effortless. Gear shifts were smooth, and it handled traffic as well as open roads perfectly.”
Spaciousness
• “Plenty of legroom and headroom, even in the backseat. No one felt cramped, even after hours of driving.”
Night Driving Comfort
• “The headlights were bright and well-focused, giving excellent visibility at night. Driving felt safe and relaxing even in dark stretches.”
Memorable Experience
• “The car made the entire trip unforgettable. No fatigue, no stress – just pure driving pleasure and happy memories with friends/family.”
• “The interiors felt premium, and the AC kept the cabin cool throughout the journey. It almost felt like traveling in a luxury lounge on wheels.”
Smooth Gear Shifts / Automatic Ease
• “The automatic gearbox made highway driving effortless. Gear shifts were smooth, and it handled traffic as well as open roads perfectly.”
Spaciousness
• “Plenty of legroom and headroom, even in the backseat. No one felt cramped, even after hours of driving.”
Night Driving Comfort
• “The headlights were bright and well-focused, giving excellent visibility at night. Driving felt safe and relaxing even in dark stretches.”
Memorable Experience
• “The car made the entire trip unforgettable. No fatigue, no stress – just pure driving pleasure and happy memories with friends/family.”
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Negative Feedback / Consumer Awareness
I want to share my very bad experience with Long Drive Cars so that others do not fall into the same trap.
Car Condition – Poor & Dirty
The vehicle provided was not clean from inside or outside.
Basic hygiene and maintenance were completely ignored, making the ride uncomfortable.
Unfair FASTag Practices
Even if FASTag balance remains unused after returning the car, the company does not refund the amount.
This is nothing short of cheating customers, as the money belongs to us.
Rude and Unprofessional Attitude
When questioned about charges and FASTag refunds, the staff behaved rudely and arrogantly.
Instead of helping customers, they try to argue and fool people.
Customer Cheating Tactics
No proper transparency in billing.
They mislead customers with hidden charges and do not provide clear explanations.
Overall Experience
Extremely disappointing.
No sense of customer service, no honesty, and no professionalism.
⚠️ I strongly advise people not to use Long Drive Cars.
Car Condition – Poor & Dirty
The vehicle provided was not clean from inside or outside.
Basic hygiene and maintenance were completely ignored, making the ride uncomfortable.
Unfair FASTag Practices
Even if FASTag balance remains unused after returning the car, the company does not refund the amount.
This is nothing short of cheating customers, as the money belongs to us.
Rude and Unprofessional Attitude
When questioned about charges and FASTag refunds, the staff behaved rudely and arrogantly.
Instead of helping customers, they try to argue and fool people.
Customer Cheating Tactics
No proper transparency in billing.
They mislead customers with hidden charges and do not provide clear explanations.
Overall Experience
Extremely disappointing.
No sense of customer service, no honesty, and no professionalism.
⚠️ I strongly advise people not to use Long Drive Cars.
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Long drive cars
Very good staff and everything went smooth while booking and car is also very clean and neat
Worst service
Long Drive Cars is the definition of fraud and incompetence.
We booked a car for 4:00 AM — confirmed several times — and were promised on-time delivery without fail.
What we got instead was a string of shameless lies:
• First: “The car is on the way.”
• Then: “Just a slight delay.”
• Next: “The car is damaged.”
• Finally, at 5:00 AM, the truth — “We have no vehicles at all.”
They wasted our time, ruined our travel plans, and left us stranded in the middle of the night without a second thought. This is unprofessional, irresponsible, and outright disgraceful.
Long Drive Cars has zero respect for customers, zero accountability, and zero reliability.
They should not be in business if they cannot honour basic commitments.
💥 My advice: Save yourself the stress — NEVER book with Long Drive Cars.
This is not just bad service — this is blatant cheating.
We booked a car for 4:00 AM — confirmed several times — and were promised on-time delivery without fail.
What we got instead was a string of shameless lies:
• First: “The car is on the way.”
• Then: “Just a slight delay.”
• Next: “The car is damaged.”
• Finally, at 5:00 AM, the truth — “We have no vehicles at all.”
They wasted our time, ruined our travel plans, and left us stranded in the middle of the night without a second thought. This is unprofessional, irresponsible, and outright disgraceful.
Long Drive Cars has zero respect for customers, zero accountability, and zero reliability.
They should not be in business if they cannot honour basic commitments.
💥 My advice: Save yourself the stress — NEVER book with Long Drive Cars.
This is not just bad service — this is blatant cheating.
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Good car service
Every time we preferred to take a car from long drive car’s only for self drive cars and this time we have booked a car that is baleno and they explained everything very clearly
Scam/fraud
This has been one of the worst experiences of my life. I feel completely scammed. We were charged a ₹5000 deposit for damages we did not cause. Before taking the car, we recorded a video clearly showing that there was already a scratch on the headlight. However, after returning the car, the owner falsely claimed that we caused the damage. Despite providing evidence, LongDrives seems to be supporting the owner instead of fairly investigating the issue. This is extremely disappointing and not the way customers should be treated. I request you to kindly look into this matter and take appropriate action.
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Ldc cars
Good experience and good service . Vyduria especially provided good response
