LOST ALL OF MY DATA
This was a decent app to track the respiratory rate of my small dog with a heart murmur. I check roughly once every other week. This week I go to check and I now need to login (I have no login) and I have lost 100% of the data that I have been compiling for the past 6 years. No notice. I also can’t even create an account so I’m annoyed all around. Complete and total fail, Cardalis. People actually use this app to maintain and manage pet health, you’ve just screwed a lot of us for no reason.
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LOST YEARS OF DATA
Years of valuable data completely lost without warning!
my data is gone & i miss my dog
was a great app to use that was recommended by my vet when my dog first got diagnosed with CHF. he recently passed away and i didn’t have the courage to open up the app until now. i didn’t expect that i’d never be able to see the last heart rates of his that i tracked. The lack of care and responsibility regarding user data management and accessibility is beyond disgusting and the company as a whole should be ashamed for not even giving users a chance to save the data before the app was revamped.
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Update destroyed a great app
The recent app has just completely ruined a simple product that worked well. I don’t want to log in to measure my dog’s heart rate every single time. It’s impossible to switch between dogs without changing the setting for which one is the “main” dog. Every single extra step increases the chance of the dog waking up while you are trying to get the app working. Clearly updated by someone who doesn’t have a dog. What a tremendous shame.
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Lost years of data
My pup has severe mitral valve disease and we were using this app for years to track his heart rate. Now my hubby and I are not able to log in and we have lost years of data, right before his upcoming cardiologist appt. Very disappointing!!
