This augmented reality platform offers visual support for customer service, field service, and IT staff. It enables self-solve content and remote AR guidance to reduce dispatches and speed up resolutions, enhancing safety and improving customer experiences.
26.02.001
September 26, 2026
Release 26.02.001 introduces live group chat to Assist sessions, giving participants a written communication option for noisy environments or situations where typing is preferable to speaking. All participants, including hosts, authorized guests, and anonymous guests will be able to send and receive text messages visible to everyone in the session. Every chat is archived, capturing timestamps, participant identifiers, and message content. The archive is retrievable and exportable from the portal. The chat archive file is available as a plaintext (no formatting) file. You can find the chat archive in the Session Activity screen of the Analytics section. Also in this release, we bid farewell to the Scan function.
MoreCareAR is an augmented reality platform designed to provide visual support for customer service, field service, and IT staff. It helps deflect dispatches and reduce resolution times through self-solve content and remote AR guidance.
Yes, CareAR offers remote AR guidance and live video collaboration, allowing experts to visually assist users in real-time. This includes features like annotation tools for detailed visual instructions.
Yes, hosts can enable session recording in CareAR to capture video, audio, and AR annotations. This recorded content can be used for training, audits, and building knowledge base articles.
CareAR provides data on performance improvements, dispatch deflection, reduced resolution times, and improved first-time fix rates. Its KPI Builder allows organizations to track specific metrics relevant to their operations.
CareAR is supported on iPhone, iPad, and iPod devices, making it accessible for a wide range of users within an organization.
CareAR supports multiparty sessions, allowing multiple collaborators to join live remote solve sessions. It also includes features like screen sharing and live captions with real-time translation.
For enterprises, CareAR allows support teams to be organized into groups based on various attributes like job function or location. This helps in managing users and analyzing team performance through filtered reporting.
The latest version of CareAR was released on March 27, 2026, indicating regular updates to enhance functionality and reliability. The current version is 26.01.001.
