CareAR vs Barrister Technician

CareAR, a ResolveGrid brand, provides a smart augmented reality support platform visually enabling your customer service, field service, and IT service staff to drive greater outcomes and experiences. Deflect costly dispatches and reduce time-sensitive resolutions through self-solve content and remote AR guidance while enhancing safety. Your customers, employees, and field staff now have the next generation support tool to deflect and reduce downtime fast. CareAR provides enhanced augmented reality tools with immersive visual self-solve content, live video collaboration, live captions with real-time translation, transcription, screen sharing, measurement tool, and capturing pictures and video from support sessions into systems of record together as part of an end-to-end service management workflow, extending value to support teams. Features Multiparty: With CareAR's multiparty feature, you can invite as many collaborators as you like to work together in a live, high definition, remote solve session. Annotation Tools: With one of the industry's deepest AR toolboxes, CareAR users can annotate live video feeds as well as shared images, providing detailed visual guidance to quickly resolve problems. Session Recording: Hosts can enable session recording to capture video, audio, and AR annotations for post-session playback. Great for critiquing new hires, creating audit artifacts, building up knowledge base content, and more. Support for transcription in a variety of spoken languages is included. Groups: For enterprises, organizing support teams into groups helps to better manage users and study team member performance. You can create groups based on job function, location, corporate organization, language spoken, skillset, or any other attribute. Reporting can be filtered based on group assignment. Rich Analytics and Dashboards: Administrators, managers, and team leaders get deeper insights in how teams are successfully resolving field issues by using the detailed dashboards provided by CareAR's admin portal. KPI Builder: Instrument those Key Performance Indicators that matter to your organization using CareAR’s custom KPI builder. Get your customer's perspective on how you're doing. Collect information in a structured manner for rapid feedback, rapid iteration. True ROI: Using the data made available from CareAR, you can determine the ROI improvements in performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates.

The Barrister Technician App is designed for contracted service professionals who support Barrister clients. Every screen has been completely redesigned with a modern, faster, and more intuitive interface—making it easier than ever for technicians to find, accept, manage, and complete work orders. The updated app provides improved notifications, clearer trip information, and much greater visibility into payment status, penalties, charges, and payment progress. Technicians can manage every stage of their work from one convenient place. Technicians can view available work orders in their area and accept assignments for equipment they are qualified to service. They can submit ETAs, update onsite status, upload paperwork and required documents, track returned parts, and follow payment progress directly through the app. The app also allows technicians to manage their work availability, preferred payment method, W-9 information, base address, and service radius—helping them see the most relevant work opportunities in their area. Key Features * All-new design across every screen * Modern, fast, and intuitive user interface * Significantly improved usability and overall experience * Improved notifications and assignment reminders * Greater visibility into payments, penalties, charges, and payment progress * In-app registration * Search and view nearby work orders * Accept eligible work orders directly * Automatic trip assignment when qualified * Manage profile and work availability * Configure base address and service radius * Select and manage payment preferences * Submit W-9 information online * Submit ETAs and update onsite status * Upload paperwork and required documents * Add tracking numbers for returnable parts * View live return-part tracking * Complete and manage service trips from start to finish