myESP vs Barrister Technician

myESP is the mobile application of ESP, which is used by Endeavor’s network of trained and certified field engineers across North America. This mobile application, through its array of features, supports Endeavor's field engineers to deploy thousands of installations and repairs each day, including wiring and installation of customer premise equipment for commercial and residential voice, data, video, security, and automation solutions as well as point-of-sale (POS) equipment, digital signage, and commonly used network devices. By leveraging process automation, and intelligently connecting with ESP, this mobile application facilitates improvement in the field engineer experience, and enhancement of overall solution delivery. With this application, Genesis field engineers will be able to access their service requests on their mobile devices, integrate schedules into their calendar, and submit site deliverables, apart from requesting a call-back from Genesis’ Technical Access Center.

The Barrister Technician App is designed for contracted service professionals who support Barrister clients. Every screen has been completely redesigned with a modern, faster, and more intuitive interface—making it easier than ever for technicians to find, accept, manage, and complete work orders. The updated app provides improved notifications, clearer trip information, and much greater visibility into payment status, penalties, charges, and payment progress. Technicians can manage every stage of their work from one convenient place. Technicians can view available work orders in their area and accept assignments for equipment they are qualified to service. They can submit ETAs, update onsite status, upload paperwork and required documents, track returned parts, and follow payment progress directly through the app. The app also allows technicians to manage their work availability, preferred payment method, W-9 information, base address, and service radius—helping them see the most relevant work opportunities in their area. Key Features * All-new design across every screen * Modern, fast, and intuitive user interface * Significantly improved usability and overall experience * Improved notifications and assignment reminders * Greater visibility into payments, penalties, charges, and payment progress * In-app registration * Search and view nearby work orders * Accept eligible work orders directly * Automatic trip assignment when qualified * Manage profile and work availability * Configure base address and service radius * Select and manage payment preferences * Submit W-9 information online * Submit ETAs and update onsite status * Upload paperwork and required documents * Add tracking numbers for returnable parts * View live return-part tracking * Complete and manage service trips from start to finish