CareCam Pro User Reviews

Customer Experience

Positive experience25.7% of reviews
Neutral5.5% of reviews
Negative experience68.8% of reviews

~ Based on 541 written reviews from the US App Store.

What users say

Is CareCam Pro Safe?

CareCam Pro does not appear safe based on available data. AppsHunter Safety Score for CareCam Pro is 45/100.

This assessment is based on 77 user ratings, with an App Store average of 1.9/5.

Safety Analysis

19.5% of ratings point to a safe experience
2.6% of ratings suggest some concerns
77.9% of ratings point to a risky experience

~ Based on 77 App Store ratings for CareCam Pro.

Is CareCam Pro Legit?

CareCam Pro appears to be a legitimate app. AppsHunter Legitimacy Score for CareCam Pro is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Too many adds

App works mediocre, but every time you open it you are hit with a ton of adds. WOOX app is 100 times better

Worst app and Camera

Never fall into their scam

Response from developer

Hello, sorry about the issue. Could you please share more details about your problem at support@smartcloudcon.com? We'd love to hear more about this issue in order to assist you.

Application Crashing

The application is crashing unexpectedly after the latest release.

Response from developer

Hi, we sincerely apologize for the unexpected app crashes following our latest release. We understand how frustrating this instability is when trying to use the app. Our technical team is actively investigating this bug and working on a fix. Please reach out to us at support@smartcloudcon.com with your device details so we can assist you further.

Junk app

All ads, Cannot watch camera

Muita propaganda

App horrível só tem propaganda

Response from developer

Hi, we sincerely apologize for the problem. We completely understand your frustration and are actively reviewing our ad frequency to provide a better experience. Please contact us at support@smartcloudcon.com with any feedback.

Too many annoying advertisements

Became almost impossible to use, flooded with advertisements and no options to opt out.

was nice

The app was OK until they updated it with all of the forced AI summary stuff on the events. There used to be a way where you could see a couple of snapshots (of events) as photos and save them to your phone, but now you can’t even try to view the snapshots, without it forcing you to load a video of the event. Meaning, if you didn’t pay for cloud or streaming, you can’t see anything that’s happened unless you’re live viewing… so it’s now kind of useless😔😔 hope you guys can fix this soon
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No funciona nada

Una de las peores aplicaciones que he usado para una cámara de seguridad. Desde las últimas actualizaciones prácticamente dejó de funcionar.

Los controles de la cámara no responden correctamente, la aplicación no reconoce la tarjeta microSD aunque funciona perfectamente en una computadora, y no permite acceder a las funciones de red porque la pantalla se queda cargando o muestra el error "Solicitud fallida, verifique su red".

Tampoco permite actualizar el firmware de la cámara, por lo que no hay forma de corregir errores mediante una actualización. Para empeorar las cosas, la aplicación ni siquiera permite realizar un restablecimiento de fábrica (reset de fábrica) de la cámara, dejando al usuario sin opciones para solucionar los problemas.

Lo único que sigue funcionando es la transmisión de video, lo que demuestra que la cámara está conectada y operativa, pero la aplicación impide utilizar funciones esenciales de administración y configuración.

Es increíble que una aplicación para un dispositivo de seguridad tenga tantos fallos básicos. No la recomiendo en absoluto hasta que los desarrolladores solucionen todos estos problemas y ofrezcan una forma confiable de administrar la cámara.
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Camera setup not working

I have a camera that will not be seen by Bluetooth or WiFi. I have a dual band connection and it does not work as well

De que adianta pagar nuvem?

Se a gente não consegue acessar os vídeos porque o app trava!!!!

Response from developer

Sorry to hear that! Could you write to us at support@smartcloudcon.com with more details of your issue? We'd love to help you troubleshoot.

Used to love

Since updates app has significantly gotten worse

Waste of money!!!

What brand of PAID security camera app would make you wait to run an advertisement before you have any access to your camera footage as the criminals have already left the scene??? INSANE!!! Look elsewhere and ensure your own security. These people are a complete joke!!! If it was possible to leave a lower rating than one star, I would!!!
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Anúncio demais!!

Anúncio demais! Você não consegue olhar as câmeras em menos de 1min.

Response from developer

Dear User, we are sorry for the inconvenience. We want to give you a better user experience. Could you give us the clips or screenshots of the Ads that disturb you most at support@smartcloudcon.com? We'd like to resolve this issue for you.

Pessimo

Horrível. Tem tanto anúncio que gasta 12 minutos pra abrir. Se precisar abrir as câmeras já será tarde .

Response from developer

Dear User, we are sorry for the inconvenience. We want to give you a better user experience. Could you give us the clips or screenshots of the Ads that disturb you most at support@smartcloudcon.com? We'd like to resolve this issue for you.

Ayuda

Me parecía buena cámara pero antes podía revisar las fotos que dectrctqba y ahora me sale como video que nuca carga

Decepcionante

Muito anúncio, se precisar olhar a câmera com pressa não tem como
Tem vezes que passa até 3 anúncios antes de conseguirmos olhar

Uso esse app faz muito tempo, mas nos últimos meses deixou muito a desejar

Response from developer

Hi, we sincerely apologize for the delay and frustration when trying to view your camera quickly. We understand how important fast access is, especially for a long-time user like you. We are actively reviewing our ad placements to ensure they do not interfere with urgent live views. Please contact us at support@smartcloudcon.com so we can better assist you and look into your setup.

Péssimo

Quando precisa nao grava alem de ser caro, prefiro o yoosee, e tem mil propagandas e mesmo com cartao de memória nao grava

Response from developer

Dear User, If you encounter the problem that the SD card cannot record, please try the following solutions: 1. Check SD card free space and format - If the SD card has insufficient free space, it may fail to record. Check the remaining capacity and format the card if needed. - Please check whether the camera's recording settings page displays the remaining card capacity normally (20%~100% is the normal range). If the capacity is not within this range, it means that your memory card or device is abnormal. You can restart the device and format the memory card. - Format steps: Cut off the camera power, pull out the SD card, wait 2 minutes, reinsert the card, and power on the camera. Then in the CareCam Pro APP, tap [More] - [Settings]  - [Recording Settings] - [Memory Card] - [Format]. You can also format your memory card on your computer using a card reader. (Note: Formatting deletes all files; back up important data first.)  2. Re-insert or replace the SD card If the card is loosely inserted or faulty: Cut off the camera power, re-insert the SD card, and reconnect the power. If the issue persists, replace with a new SD card. 3. Replace aging SD card If the SD card has been used for a long time (near its write life span), its writing speed may drop sharply, causing recording failures. Replace it with a new high-quality SD card.

Sign In / Sign Up

App will not let me sign up or sign in using Google/Apple!!!!! Will return camera if the app continues to NOT work!!!!

Ads

Get rid of the ads during streams it’s ridiculous

Propaganda em tela inicial !

Ultimamente horrível ! Coloquem propaganda em outro canto mas dificultar na entrada da câmera de segurança !? Até conseguir ver já passou evento.

Response from developer

Dear User, we are sorry for the inconvenience. We want to give you a better user experience. Could you give us the clips or screenshots of the Ads that disturb you most at support@smartcloudcon.com? We'd like to resolve this issue for you.