CareCam Pro User Reviews

Name: CareCam Pro
Rating: 1.9 (86 reviews)

CareCam Pro

HuiYun

📷 Photo & Video

Customer Experience

Positive experience25.5% of reviews

Neutral5.5% of reviews

Negative experience69.0% of reviews

~ Based on 549 written reviews from the US App Store.

What users say

Summarized from real user reviews of CareCam Pro. Based on 86 reviews and a 1.9/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Photo & Video app.

Positive things

🚀Easy to use
🔒Good security features
👍Clear image quality
👍Excellent customer support

Negative things

🐛Doesn't capture motion
🐛Cloud playback issues
🐛Frequent disconnections
🐛App crashes and bugs
💡Need more control over recorded content

Is CareCam Pro Safe?

CareCam Pro does not appear safe based on available data. AppsHunter Safety Score for CareCam Pro is 44/100.

This assessment is based on 86 user ratings, with an App Store average of 1.9/5.

Safety Analysis

19.8% of ratings point to a safe experience

2.3% of ratings suggest some concerns

77.9% of ratings point to a risky experience

~ Based on 86 App Store ratings for CareCam Pro.

Is CareCam Pro Legit?

CareCam Pro appears to be a legitimate app. AppsHunter Legitimacy Score for CareCam Pro is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Só tem propaganda

E tanta propaganda até conseguir chegar na imagem, e cada dia mais complicado de fechar as propagandas.

fncgps

6 days ago

Plano

Péssimo suporte não tem ninguém para encaminhar o seu problema pior câmera .

Carolina s B Sandei

13 days ago

Response from developer

Hello, sorry about the issue. Could you please share more details about your problem at support@smartcloudcon.com? We'd love to hear more about this issue in order to assist you. Please note that we aim to reply to your email within one business day. Due to time zone differences, our human agent may not be able to respond immediately; please keep an eye out for messages sent by our online support team.

1/2 A Star should be a rating

App doesn’t work well at all even after reporting the issue giving product and serial number still never corrected the issue the free app is way better Alaga works way better and it’s completely free no headaches this app is horrible don’t waste your time or hard earned money

meek747

14 days ago

Response from developer

Sorry to hear that! Could you write to us at support@smartcloudcon.com with more details of your issue? We'd love to help you troubleshoot.

Câmera muito terrivel

Terrível torrivel terrível terrível

Leandro 1203

16 days ago

Response from developer

Sorry to hear that! Could you write to us at support@smartcloudcon.com with more details of your issue? We'd love to help you troubleshoot.

Anúncios sumiram

Finalmente os anúncios sumiram. Haviam um excesso de spam de jogos e Shopee. Agora sim fico feliz com o aplicativo. Espero que continue assim.

Tabata S

17 days ago

Response from developer

Thanks for your feedback. If you have any questions or suggestions, please let us know at support@smartcloudcon.com.

Software Câmera

Não consigo atualizar o software da câmera, trava em 70%

DejairBR

18 days ago

Response from developer

Hello, Please contact the device manufacturer to check if they entered the correct firmware version when uploading. This usually indicates that the firmware was successfully downloaded, but local verification or device installation failed. In most cases, this indicates a problem with the hardware or the device firmware itself. Unfortunately, we cannot resolve such issues at the application level, as the firmware is managed by the device manufacturer. We recommend that you contact the seller so they can check the device and provide a solution if necessary.

Horrible cloud playback

Cloud playback does not work. We pay for a subscription and you can see the event thumbnails but it won’t play the correct event then the continuous recording doesn’t working. You select a time period to play and the player just jumps around showing you random 2 second clips all over the timeline. Then you can’t even download video from the cloud you may get 20 seconds of download mostly 3 seconds and not even from the time period you select. It’s ridiculous.

jimbsm

23 days ago

Response from developer

Hi, we sincerely apologize for the frustrating issues. We are currently fixing a bug related to Daylight Saving Time that caused this. We expect to release a new version this week to resolve this problem. Please reach out to us at support@smartcloudcon.com for further assistance!

Trava e cheio de propaganda

Cheio de propaganda 5 minutos pra poder entrar muito ruim .

bansbdbd

25 days ago

Response from developer

Dear User, we are sorry for the inconvenience. We want to give you a better user experience. Could you give us the clips or screenshots of the Ads that disturb you most at support@smartcloudcon.com? We'd like to resolve this issue for you.

Too many adds

App works mediocre, but every time you open it you are hit with a ton of adds. WOOX app is 100 times better

Ricr22

a month ago

Response from developer

Hi, we sincerely apologize for the problem. We completely understand your frustration. We are actively reviewing our ad frequency to provide a much smoother, cleaner experience. Please reach out to us at support@smartcloudcon.com with any further feedback.

Worst app and Camera

Never fall into their scam

Parambatra

a month ago

Response from developer

Hello, sorry about the issue. Could you please share more details about your problem at support@smartcloudcon.com? We'd love to hear more about this issue in order to assist you.

Application Crashing

The application is crashing unexpectedly after the latest release.

rehan_0786

a month ago

Response from developer

Hi, we sincerely apologize for the unexpected app crashes following our latest release. We understand how frustrating this instability is when trying to use the app. Our technical team is actively investigating this bug and working on a fix. Please reach out to us at support@smartcloudcon.com with your device details so we can assist you further.

Junk app

All ads, Cannot watch camera

Handymanny2

a month ago

Muita propaganda

App horrível só tem propaganda

jungbelis

a month ago

Response from developer

Hi, we sincerely apologize for the problem. We completely understand your frustration and are actively reviewing our ad frequency to provide a better experience. Please contact us at support@smartcloudcon.com with any feedback.

Too many annoying advertisements

Became almost impossible to use, flooded with advertisements and no options to opt out.

UkrainianDude1

2 months ago

was nice

The app was OK until they updated it with all of the forced AI summary stuff on the events. There used to be a way where you could see a couple of snapshots (of events) as photos and save them to your phone, but now you can’t even try to view the snapshots, without it forcing you to load a video of the event. Meaning, if you didn’t pay for cloud or streaming, you can’t see anything that’s happened unless you’re live viewing… so it’s now kind of useless😔😔 hope you guys can fix this soon

PeachyPie._.

2 months ago

Response from developer

Hi, we sincerely apologize for the frustration. Please update to version 2.9.34, which addresses these event-loading behaviors and improves accessibility. If you still encounter issues after updating, please reach out to us at support@smartcloudcon.com so we can help you right away.

No funciona nada

Una de las peores aplicaciones que he usado para una cámara de seguridad. Desde las últimas actualizaciones prácticamente dejó de funcionar.

Los controles de la cámara no responden correctamente, la aplicación no reconoce la tarjeta microSD aunque funciona perfectamente en una computadora, y no permite acceder a las funciones de red porque la pantalla se queda cargando o muestra el error "Solicitud fallida, verifique su red".

Tampoco permite actualizar el firmware de la cámara, por lo que no hay forma de corregir errores mediante una actualización. Para empeorar las cosas, la aplicación ni siquiera permite realizar un restablecimiento de fábrica (reset de fábrica) de la cámara, dejando al usuario sin opciones para solucionar los problemas.

Lo único que sigue funcionando es la transmisión de video, lo que demuestra que la cámara está conectada y operativa, pero la aplicación impide utilizar funciones esenciales de administración y configuración.

Es increíble que una aplicación para un dispositivo de seguridad tenga tantos fallos básicos. No la recomiendo en absoluto hasta que los desarrolladores solucionen todos estos problemas y ofrezcan una forma confiable de administrar la cámara.

RuMPoc

2 months ago

Camera setup not working

I have a camera that will not be seen by Bluetooth or WiFi. I have a dual band connection and it does not work as well

Chipillin36

2 months ago

Response from developer

Hi, we sincerely apologize for the frustration you are experiencing trying to connect your camera via Bluetooth and Wi-Fi. We want to help get your device successfully paired. Please reach out to us at support@smartcloudcon.com with your camera details so our technical team can assist you directly.

De que adianta pagar nuvem?

Se a gente não consegue acessar os vídeos porque o app trava!!!!

Lê Gitahy

2 months ago

Response from developer

Sorry to hear that! Could you write to us at support@smartcloudcon.com with more details of your issue? We'd love to help you troubleshoot.

Used to love

Since updates app has significantly gotten worse

SourAmaretto

2 months ago

Waste of money!!!

What brand of PAID security camera app would make you wait to run an advertisement before you have any access to your camera footage as the criminals have already left the scene??? INSANE!!! Look elsewhere and ensure your own security. These people are a complete joke!!! If it was possible to leave a lower rating than one star, I would!!!

Bulldog Mania!!!