CareCam Pro Reviews: Is It Legit?

Name: CareCam Pro
Rating: 1.9 (106 reviews)

CareCam Pro

HuiYun

📷 Photo & Video

Customer Experience

Positive experience25.2% of reviews

Neutral5.5% of reviews

Negative experience69.2% of reviews

~ Based on 559 written reviews from the US App Store.

What users say about CareCam Pro

Reviews of CareCam Pro are mostly negative: the Photo & Video app is rated 1.9/5 from 106 App Store ratings. What users like most: easy to use, good security features. Top complaints: doesn't capture motion, cloud playback issues. Summarized from real user reviews.

Positive things

🚀Easy to use
🔒Good security features
👍Clear image quality
👍Excellent customer support

Negative things

🐛Doesn't capture motion
🐛Cloud playback issues
🐛Frequent disconnections
🐛App crashes and bugs
💡Need more control over recorded content

Is CareCam Pro Safe?

CareCam Pro does not appear safe based on available data. AppsHunter Safety Score for CareCam Pro is 43/100.

This assessment is based on 106 user ratings, with an App Store average of 1.9/5.

Safety Analysis

20.8% of ratings point to a safe experience

2.8% of ratings suggest some concerns

76.4% of ratings point to a risky experience

~ Based on 106 App Store ratings for CareCam Pro.

Is CareCam Pro Legit?

CareCam Pro appears to be a legitimate app. AppsHunter Legitimacy Score for CareCam Pro is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great but…

I love this app. But the update they released today made my app completely unusable. It kicks me off the app before it even loads.

BBevns21

3 days ago

Response from developer

Hi, we sincerely apologize for the problem. We released an urgent fix (v2.9.41) that reduces app size, as loading failed due to insufficient available phone memory. Please update to 2.9.41 and try again. If issues persist, please contact support@smartcloudcon.com.

Please FIX!!

I’ve had the cam/app for almost 2 years now and it’s been ok . One time the app would open with a bunch of ads and make you watch in order to access the cam. You fixed that great! But now the app is not even opening yet I continue to get notifications
I need this fixed asap! I have an iPhone 14 Pro Max

MMslyah9

3 days ago

Response from developer

Doesn’t work anymore!

I own three of these cameras and they seem to be working great for a while. Now the app won’t even open. I have deleted it and re-downloaded and it doesn’t work. If it is not fixed soon, I will be returning all three cameras! Fix it

IIcaLovan

3 days ago

Response from developer

PLEASE HELP ME SUPPORT

I paid for a year subscription months ago it’s been working okay enough. My app suddenly stopped working today and wont even properly launch!! I click on the app and the white screen opens, then the app force closes. Rinse and repeat. I’ve uninstalled the app and reinstalled with no luck. PLEASE HELP!

AAlexarochelle

4 days ago

Response from developer

Update yesterday made app crash

I’ve redownloaded it and it just crashes every time I open please fix it

OOPZombie092

4 days ago

Never works correctly

Every single time it either keeps disconnecting to my camera or it just won’t load at all. I’ll delete the app and redownload and still the app will crash. When it finally does work I have to go through a billion apps to see the image of my camera

MMars088

5 days ago

Response from developer

Hi, we sincerely apologize for the problems. We understand how frustrating this is. Please ensure your camera is connected to a 2.4GHz Wi-Fi network. For further troubleshooting, please contact us at support@smartcloudcon.com.

Difficult

Extremely tedious and difficult to connect camera with app. You literally have to spend hours and days to connect. Completely useless.

RRubberlips

7 days ago

Response from developer

Hi, we sincerely apologize for the extreme difficulty and time spent trying to connect your camera to the app. We understand how frustrating this is. Please ensure your Wi-Fi network is set to 2.4GHz, as 5GHz is not supported. Please reach out to support@smartcloudcon.com with your camera details so we can guide you step-by-step.

Note

Why do I have to watch a 30-second ad just to access the camera feed? Sometimes the event is happening in real-time; it shouldn't be like that.

BBilǎl

16 days ago

Propaganda pura

Absurdo um aplicativo deste para gastar uma grana em câmeras de segurança ! Quando vc precisa ver algo tem que ficar vendo propaganda!!

HHugoRamos

19 days ago

Response from developer

Hi, we sincerely apologize for the problem. We completely understand why this is unbearable. We are actively reviewing our ad frequency to improve user experience. Please reach out to support@smartcloudcon.com if you'd like to share more feedback.

😱

Сделайте чё нибудь вообще-то перестала работать

АБАли бобо

a month ago

Response from developer

Hi, we sincerely apologize for the problem and understand your frustration. Please reach out to us at support@smartcloudcon.com with your device details so we can assist you directly.

Só tem propaganda

E tanta propaganda até conseguir chegar na imagem, e cada dia mais complicado de fechar as propagandas.

Ffncgps

a month ago

Response from developer

Hi, we sincerely apologize for the problem. We completely understand your frustration. We are actively reviewing our ad frequency to improve your experience. Please reach out to us at support@smartcloudcon.com. We'd love to help you troubleshoot.

Plano

Péssimo suporte não tem ninguém para encaminhar o seu problema pior câmera .

CSCarolina s B Sandei

a month ago

Response from developer

Hello, sorry about the issue. Could you please share more details about your problem at support@smartcloudcon.com? We'd love to hear more about this issue in order to assist you. Please note that we aim to reply to your email within one business day. Due to time zone differences, our human agent may not be able to respond immediately; please keep an eye out for messages sent by our online support team.

1/2 A Star should be a rating

App doesn’t work well at all even after reporting the issue giving product and serial number still never corrected the issue the free app is way better Alaga works way better and it’s completely free no headaches this app is horrible don’t waste your time or hard earned money

Mmeek747

a month ago

Response from developer

Sorry to hear that! Could you write to us at support@smartcloudcon.com with more details of your issue? We'd love to help you troubleshoot.

Câmera muito terrivel

Terrível torrivel terrível terrível

L1Leandro 1203

a month ago

Response from developer

Sorry to hear that! Could you write to us at support@smartcloudcon.com with more details of your issue? We'd love to help you troubleshoot.

Anúncios sumiram

Finalmente os anúncios sumiram. Haviam um excesso de spam de jogos e Shopee. Agora sim fico feliz com o aplicativo. Espero que continue assim.

TSTabata S

a month ago

Response from developer

Thanks for your feedback. If you have any questions or suggestions, please let us know at support@smartcloudcon.com.

Software Câmera

Não consigo atualizar o software da câmera, trava em 70%

DDejairBR

2 months ago

Response from developer

Hello, Please contact the device manufacturer to check if they entered the correct firmware version when uploading. This usually indicates that the firmware was successfully downloaded, but local verification or device installation failed. In most cases, this indicates a problem with the hardware or the device firmware itself. Unfortunately, we cannot resolve such issues at the application level, as the firmware is managed by the device manufacturer. We recommend that you contact the seller so they can check the device and provide a solution if necessary.

Horrible cloud playback

Cloud playback does not work. We pay for a subscription and you can see the event thumbnails but it won’t play the correct event then the continuous recording doesn’t working. You select a time period to play and the player just jumps around showing you random 2 second clips all over the timeline. Then you can’t even download video from the cloud you may get 20 seconds of download mostly 3 seconds and not even from the time period you select. It’s ridiculous.

Jjimbsm

2 months ago

Response from developer

Hi, we sincerely apologize for the frustrating issues. We are currently fixing a bug related to Daylight Saving Time that caused this. We expect to release a new version this week to resolve this problem. Please reach out to us at support@smartcloudcon.com for further assistance!

Trava e cheio de propaganda

Cheio de propaganda 5 minutos pra poder entrar muito ruim .

Bbansbdbd

2 months ago

Response from developer

Dear User, we are sorry for the inconvenience. We want to give you a better user experience. Could you give us the clips or screenshots of the Ads that disturb you most at support@smartcloudcon.com? We'd like to resolve this issue for you.

Too many adds

App works mediocre, but every time you open it you are hit with a ton of adds. WOOX app is 100 times better

RRicr22

2 months ago

Worst app and Camera

Never fall into their scam

PParambatra

2 months ago

Response from developer

Hello, sorry about the issue. Could you please share more details about your problem at support@smartcloudcon.com? We'd love to hear more about this issue in order to assist you.