Care.com User Reviews

Customer Experience

Positive experience11.1% of reviews
Neutral8.3% of reviews
Negative experience80.6% of reviews

~ Based on 423 written reviews from the US App Store.

What users say

Is Care.com Safe?

Care.com: Hire Caregivers appears safe based on user ratings. AppsHunter Safety Score for Care.com is 88/100.

This assessment is based on 41,959 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.0% of ratings point to a safe experience
4.3% of ratings suggest some concerns
11.6% of ratings point to a risky experience

~ Based on 41,959 App Store ratings for Care.com.

Is Care.com Legit?

Care.com: Hire Caregivers appears to be a legitimate app. AppsHunter Legitimacy Score for Care.com is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Don’t bother

Unless you’re going to be paying $20+ an hour for a person I would not bother even attempting to try because of forces you to pay and then they refuse to refund you when you find out that it’s not for you there is no tested out for 24 hours or 36 hours or something just to see if it’ll work. You’ll have better luck on Facebook.

I’ve already contacted them, it was pointless, I’ve already started to let others know this isn’t worth it. And had it removed from the help posted section for my network.
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Don’t bother

Unless you’re going to be paying $20+ an hour for a person I would not bother even attempting to try because of forces you to pay and then they refuse to refund you when you find out that it’s not for you there is no tested out for 24 hours or 36 hours or something just to see if it’ll work. You’ll have better luck on Facebook.
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Met caring people

Hi, I highly recommend care.com. I have found excellent help on this app for years. Had some great babysitters. Currently kids are older, now needing tutoring. The app is so easy to use. Making a posting is easy. I swiftly got back a bunch of very qualified applicants who were available at the times I needed. I ready appreciate the safety features on care.com. I will probably use this app again when I need elder care for my parents. Thanks care.com!
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Pay for app

$100 for the subscription just to find a babysitter to pay.

Senior care

Car.com has helped me fill my needs for a caregiver for my mom. It is such a relief to have a place to go to find a variety of people and skills to meet your needs.

Con artists

This app charges you to connect you, I’ve talked with over 20 sitters and none can make the schedule work. I’ve paid monthly for this app and it’s done nothing for me.

Ridiculous to have to pay to join

Seems to have good options to choose from, however, you’re required to pay a monthly fee to join. Not a good business model if you just need a caregiver for short term. They need to make this free and then charge caregivers a fee to have a booking

Too expensive and can’t pay hires through app.

Not worth it. $188.02 for paying for unlimited “enhanced” background and MVR checks. On top of the annual or monthly rates they charge just so you can message potential caregivers that don’t have reviews because they themselves don’t even know how to use the app.

Try another app.

DONT download

You have to pay before chatting with a sitter

This company is a scam

If I could give it zero stars, I would. I called multiple times to cancel my membership and each time I was told that I would receive a callback from a manager. I never did. The app itself is extremely challenging to use and very glitchy. Do not waste your money or your time. You will not receive a refund no matter how hard you try totally a scam.
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Love it

Great app . Helped me to find someone to help us while I was postpartum

Employer using Care.com

This app has helped sooooo much finding full time and part time child care. I tell all of my friends and family about it! I have found some quality Nannie’s using this app

Membership is a scam

Get in and get out. As a caregiver they try to nickel and dime you.

Single dad

Thank you so much for providing a service that has given me piece of mind

Boo

You have to pay for a subscription before you can even try to get a babysitter. 49.99 on top of actually paying for the sitter.

First Source for Child Care

We have used care.com for the last 10 years, it is a great source to find and hire quality’s child care professionals

Great Selection

After a few false starts - it’s great to have an experienced helper.

They will keep renewing your policy, even when you cancel

Do not use this company I tried to give him the opportunity to refund our monthly fee we canceled in June showed them all the paperwork and they just kept charging never found service never found Help do not use them

Needs better app creators

Terrible navigation and not at all user friendly.

Hate being forced to leave reviews

Love the app but I hate being forced to leave reviews and there was not a way of opting out and not telling if I like the app or not.