Good for finding sitters
Very reliable way to find good sitters! Have found it’s really only useable in larger towns and cities (not, for example in small towns in Alaska where we used to live 😉).
Care.com Backup Care is completely unreliable
For a service that is supposed to help with childcare emergencies, Care.com Backup Care is just a dumpster fire. They rarely are able to find caregivers and most requests go unfulfilled.
Nero Cabantug
I just want to thank my friend and professional caregiver,
Nero Cabantug for allowing me to get some respite for myself. My husband, Fred Johnston has dementia and I’ve been his sole caregiver for 9+ years. Nero came into our lives with so much empathy, laughter, and care for Freddy and allowed me a few nights to care for myself. None of us knows how much time we have left, but Nero reminded me to take time for myself and then gave it to me. Freddy and I love you, Nero. I hope you’ll be available again soon but for now, I’m trying to be as good and patient at caregiving as you are.
Friends & Neighbors, if you need a really special man to bring his caregiving skill to yourself or your loved one, contact Nero through Care.com. Love to Nero, Lydell and your cousin.
Nero Cabantug for allowing me to get some respite for myself. My husband, Fred Johnston has dementia and I’ve been his sole caregiver for 9+ years. Nero came into our lives with so much empathy, laughter, and care for Freddy and allowed me a few nights to care for myself. None of us knows how much time we have left, but Nero reminded me to take time for myself and then gave it to me. Freddy and I love you, Nero. I hope you’ll be available again soon but for now, I’m trying to be as good and patient at caregiving as you are.
Friends & Neighbors, if you need a really special man to bring his caregiving skill to yourself or your loved one, contact Nero through Care.com. Love to Nero, Lydell and your cousin.
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Don't trust the reviews
I have hired several people from Care and even worked as a provider years ago. I can tell you that they allow anyone to provide services and they don't let you review a person twice. Many services will do their best the first time and then get lazy. Even myself when I was babysitting on there. So many of the reviews you see are not reflective of the experience over time like a Google review or Facebook review or weird of mouth would be. They also will auto bill you and keep the money, I've never worked with a company unwilling to refund you for a service they didn't render. Feels like they don't actually care about quality or use experience, hopefully something better comes to market.
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Huge Disappointment
Honestly, I’m so disappointed with this app. I expected it to be helpful and make things easier, but instead, it’s been a frustrating experience. It shouldn’t be this difficult to use an app that’s supposed to help people find caregiving jobs and connect with families. It feels like more trouble than it’s worth, and I’m left wondering why it’s difficult to even contact support and or get a email or reply back from them. People are coming to this app looking for real opportunities, and the experience should reflect that. Care.com seriously needs to do better because, as of right now, I can’t say I’d recommend it to anyone.
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Horrible UI
Why do I need to download an app to find out I need to download a different app to then log in to access the user interface which is just an API library to opens and in app web browser which has no cookie or profile transference that then requires me to LOG IN AGAIN!
The UI is clunky, poorly formatted, poorly sized for mobile. Somehow, you have created an on device application that is worse than your web browser application…
The UI is clunky, poorly formatted, poorly sized for mobile. Somehow, you have created an on device application that is worse than your web browser application…
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Misleading Pricing and Terrible Customer Service
I would not recommend Care.com. Before paying for a membership, I entered my budget and was shown tutors who appeared affordable. After joining, I discovered that the advertised pricing was completely different from what providers actually charged.
One tutor was listed at $15/hour but sent me her actual rates of $45 to $100. Several people I contacted even told me they were incorrectly listed as providing childcare!
I contacted numerous people, received very few responses, and never found a tutor.
When I requested a refund and provided screenshots proving the discrepancies, Care.com denied my request and then closed my support case, telling me to start over.
I paid $63.93 for a service that was not accurately represented. Extremely disappointing experience. I would not use this company again.
One tutor was listed at $15/hour but sent me her actual rates of $45 to $100. Several people I contacted even told me they were incorrectly listed as providing childcare!
I contacted numerous people, received very few responses, and never found a tutor.
When I requested a refund and provided screenshots proving the discrepancies, Care.com denied my request and then closed my support case, telling me to start over.
I paid $63.93 for a service that was not accurately represented. Extremely disappointing experience. I would not use this company again.
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Poor candidates
I’ve been using the app for almost 3 weeks now and haven’t found a suitable nanny. Either they don’t send references and CPR/First Aid documents or they fail to show up to the video interviews that they accept or they haven’t updated their profile with availability.
DO NOT USE THIS APP! DONT USE!
Update: I was advised to contact this place because they claimed to want to make things right. Their response on here was just for show. Of course they DID NOTHING! Do not waste your time on this site or waste your time communicating with the representatives. They do not help or want to help at all. Site is full of people who flake or don’t respond after agreeing to jobs.
First time using this app because I have a 17 month old. Had an agreement of pay, time and date with a woman on there for babysitting. She ends up no showing and not responding to my messages. Completely lost confidence and faith in this site and app altogether and to top it off the company refuses to give me a refund on all the money I paid to join. Don’t waste your money or time on this app when you have people like that pretending they’re gonna babysit and a company who refuses to make things right.
First time using this app because I have a 17 month old. Had an agreement of pay, time and date with a woman on there for babysitting. She ends up no showing and not responding to my messages. Completely lost confidence and faith in this site and app altogether and to top it off the company refuses to give me a refund on all the money I paid to join. Don’t waste your money or time on this app when you have people like that pretending they’re gonna babysit and a company who refuses to make things right.
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Worst app ever
Run from this app. Never had such a hard time with an app. Redundant, I think I entered my kids in like 10 times and it still broke. Edit doesn’t work, modifications don’t work. Really one of the poorest app experiences of my life. Fire these devs today!
Nothing but mistakes every where in this app! I demand a refund! Seriously, nothing but improper data, misconfigured actions in every part of the app. This company has missed the mark here in a big way, wasted $ I will never get back. Shame on the product manager and devs.
1.) mis matched address and zip codes
2.) added kids and other info over and over and still asks for your info.
3.) Bedroom / bathrooms sizes mismatched.
4.) when you book a job, you keep getting people trying to get it. We hired someone, then 20 people still applied and kept texting I’m available, it’s filled, you click a button that’s says hired, but the app doesn’t show the others and you get endless messages from period with your personal info.
5.) edit profile, and some fields are perma locked, randomly, can’t change basic details.
6.) paying them is the only thing that Works perfect.
We did find a babysitter, thankfully we don’t have use the app anymore but lost the $52 startup.
Nothing but mistakes every where in this app! I demand a refund! Seriously, nothing but improper data, misconfigured actions in every part of the app. This company has missed the mark here in a big way, wasted $ I will never get back. Shame on the product manager and devs.
1.) mis matched address and zip codes
2.) added kids and other info over and over and still asks for your info.
3.) Bedroom / bathrooms sizes mismatched.
4.) when you book a job, you keep getting people trying to get it. We hired someone, then 20 people still applied and kept texting I’m available, it’s filled, you click a button that’s says hired, but the app doesn’t show the others and you get endless messages from period with your personal info.
5.) edit profile, and some fields are perma locked, randomly, can’t change basic details.
6.) paying them is the only thing that Works perfect.
We did find a babysitter, thankfully we don’t have use the app anymore but lost the $52 startup.
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Worst app ever
Never had such a hard time with an app. Redundant, I think I entered my kids in like 10 times and it still broke. Edit doesn’t work, modifications don’t work. Really one of the poorest app experiences of my life. Fire these devs today!
This app is a scam.
App has you make a basic account, which takes forever, but that is not even functional whatsoever.
It wants 40$ a month just to respond or review messages to potential nannies.
Looking at the blanked out responses I can tell that it’s simply visualized as a phishing attempt to get me to subscribe for money.
(The app promised basic functionality, but that was a complete lie)
Welcome to pure capitalism.
Pay a month for nothing!
Should be called Careful.com
Good Bye.. - Uninstalling now.
It wants 40$ a month just to respond or review messages to potential nannies.
Looking at the blanked out responses I can tell that it’s simply visualized as a phishing attempt to get me to subscribe for money.
(The app promised basic functionality, but that was a complete lie)
Welcome to pure capitalism.
Pay a month for nothing!
Should be called Careful.com
Good Bye.. - Uninstalling now.
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DO NOT USE
First time using this app because I have a 17 month old. Had an agreement of pay, time and date with a woman on there for babysitting. She ends up no showing and not responding to my messages. Completely lost confidence and faith in this site and app altogether and to top it off the company refuses to give me a refund on all the money I paid to join. Don’t waste your money or time on this app when you have people like that pretending they’re gonna babysit and a company who refuses to make things right.
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Care
One stop for your baby’s needs
Are you serious
You have to pay to read a message?
Incredible resource
I have found so many incredible caregivers through Care.com over the years. It has been a lifesaver and I am so grateful.
Most expensive
This company if you work do the hiring and then ask to hire a caregiver will make these two different emails. They also have three or four high price charges that you have to pay along with having to get rec background check because they won't let you use the same email on both accounts.
Don’t bother
Unless you’re going to be paying $20+ an hour for a person I would not bother even attempting to try because of forces you to pay and then they refuse to refund you when you find out that it’s not for you there is no tested out for 24 hours or 36 hours or something just to see if it’ll work. You’ll have better luck on Facebook.
I’ve already contacted them, it was pointless, I’ve already started to let others know this isn’t worth it. And had it removed from the help posted section for my network.
I’ve already contacted them, it was pointless, I’ve already started to let others know this isn’t worth it. And had it removed from the help posted section for my network.
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Don’t bother
Unless you’re going to be paying $20+ an hour for a person I would not bother even attempting to try because of forces you to pay and then they refuse to refund you when you find out that it’s not for you there is no tested out for 24 hours or 36 hours or something just to see if it’ll work. You’ll have better luck on Facebook.
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Met caring people
Hi, I highly recommend care.com. I have found excellent help on this app for years. Had some great babysitters. Currently kids are older, now needing tutoring. The app is so easy to use. Making a posting is easy. I swiftly got back a bunch of very qualified applicants who were available at the times I needed. I ready appreciate the safety features on care.com. I will probably use this app again when I need elder care for my parents. Thanks care.com!
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