They will keep renewing your policy, even when you cancel
Do not use this company I tried to give him the opportunity to refund our monthly fee we canceled in June showed them all the paperwork and they just kept charging never found service never found Help do not use them
Needs better app creators
Terrible navigation and not at all user friendly.
Hate being forced to leave reviews
Love the app but I hate being forced to leave reviews and there was not a way of opting out and not telling if I like the app or not.
Good
Good app
Non-Existent Customer Service
Easily one of the companies most lacking in any semblance of customer service. Their app frequently has tech issues, such as messages not appearing. Their standard turn around time to speak to a supervisor is 48 hours, if you're lucky. And if you have a tech issue, then they say it could take about a week for a response (not the solution necessarily, but a response). As far as companies that link you to service providers, I would look elsewhere
Show more
Only useful to subscribers
It’s fairly useless unless you’re planning on the subscription. It says you can wait for applicants but even if they apply to your listing you still aren’t allowed to talk to them without buying the subscription. You’re going to have to subscribe if you want to use it for anything.
Paying but always glitching
I don’t appreciate the fact that I have to pay a yearly fee on this app but it’s constantly down. Because the mobile version doesn’t allow you to do everything, if forces you to the app. You come to the app, and it’s constantly down. I’ve barely been on the app for 2 weeks and it’s already been down 3 times. It makes you look absolutely unprofessional to potential families because of the late replies due to not having access to your messages via app. When it’s working, it’s nice how you can be so detailed in your bio, while also seeing what families are looking for.
Show more
Subscription renews at 2x higher rate than stated in App
Beware: I was a subscriber and the renewal page through the app said that it would renew at a certain rate, but it actually renewed at a rate $75 higher. Before renewal, I had confirmed the lower rate, but my card was charged the higher rate. So, the renewal rate shown though the app, and confirmed by a representative over the phone, is not the real rate they will charge for renewal.
Show more
Great
Easy to use
Grateful this app helped
This app helped me feel secure in finding someone trustworthy to watch my little one.
App hasn’t opened in weeks🙃
App worked great until about 2 weeks ago. It won’t even open anymore and I’d love to be able to hire the nanny I need!
Horrible service
Ads on the platform are rejected for bogus reasons. They will not refund you any membership when you have issues as well. I would avoid
App won’t let you login!
I’ve been trying to log in through the app since January 2025 and after entering my email and login info, it only directs me to a blank page. I tried everything - logging in using a code, reinstalling the app, restarting my phone - nothing works until now it’s almost November!!
Content is fine but app does not work in landscape on iPad
Maybe it’s the millennial in me, but I hate typing something long and serious via my phone. I’d rather type it with a physical keyboard on my iPad.
Unfortunately, this app only works in portrait me on the ipad which is terribly annoying. Please fix. Otherwise, why download the app if I’m going to be directed to the web?
Jira ticket. Please and thank you. JK. but not.
Unfortunately, this app only works in portrait me on the ipad which is terribly annoying. Please fix. Otherwise, why download the app if I’m going to be directed to the web?
Jira ticket. Please and thank you. JK. but not.
Show more
I cant use same email for both care apps
Since I have account for caregiver position they dont let me open account for hire someone, I created my account for nanny jobs but I also have someone to clean my house why care.com needs to be that complicated!! Deleting both apps
Helpful tool
Found lots of great candidates for our daughter
Reliable
Very good thank you
Zero Accountability & service
I am extremely disappointed with the quality of service and accountability on your platform. I pay for Care.com expecting reliable childcare support, but instead I’ve experienced wasted time, stress, and zero meaningful assistance from your company.
Recently, I hired a babysitter through your app. She worked with my family for only 2–3 weeks before suddenly quitting because she found a job closer to her house. What is frustrating is that she never mentioned the commute being an issue during interviews or trial days. Everything seemed “perfect” until she abruptly bailed.
This situation left my family in a very difficult position because I also have a job and depend on childcare reliability. Families invest time interviewing, scheduling trial days, onboarding caregivers, and adjusting their work schedules. When caregivers suddenly leave without proper notice, the impact is serious.
Care.com needs stronger policies and accountability measures for caregivers using the platform. If a babysitter accepts a position, there should be an expectation of professionalism and reasonable notice before leaving. At minimum, caregivers should not continue casually browsing for new jobs immediately after accepting one without transparency.
I also posted a new job request immediately after this happened, and the applicants I received were completely unprofessional. Many profiles seemed questionable, and several people never responded after initial contact. It honestly makes the platform feel unmonitored and unreliable.
Care.com should:
Monitor and verify caregiver professionalism more carefully
Remove or penalize users who repeatedly ignore messages or ghost families
Improve response accountability on both sides
Provide emergency or temporary backup options when caregivers abruptly quit
Offer actual customer support when paying members need urgent help
Right now, it feels like Care.com collects subscription money while taking no responsibility for the quality, reliability, or professionalism of the people using the app. Families are left dealing with the consequences alone.
I expected much better from a platform that markets itself as a trusted childcare solution.
Recently, I hired a babysitter through your app. She worked with my family for only 2–3 weeks before suddenly quitting because she found a job closer to her house. What is frustrating is that she never mentioned the commute being an issue during interviews or trial days. Everything seemed “perfect” until she abruptly bailed.
This situation left my family in a very difficult position because I also have a job and depend on childcare reliability. Families invest time interviewing, scheduling trial days, onboarding caregivers, and adjusting their work schedules. When caregivers suddenly leave without proper notice, the impact is serious.
Care.com needs stronger policies and accountability measures for caregivers using the platform. If a babysitter accepts a position, there should be an expectation of professionalism and reasonable notice before leaving. At minimum, caregivers should not continue casually browsing for new jobs immediately after accepting one without transparency.
I also posted a new job request immediately after this happened, and the applicants I received were completely unprofessional. Many profiles seemed questionable, and several people never responded after initial contact. It honestly makes the platform feel unmonitored and unreliable.
Care.com should:
Monitor and verify caregiver professionalism more carefully
Remove or penalize users who repeatedly ignore messages or ghost families
Improve response accountability on both sides
Provide emergency or temporary backup options when caregivers abruptly quit
Offer actual customer support when paying members need urgent help
Right now, it feels like Care.com collects subscription money while taking no responsibility for the quality, reliability, or professionalism of the people using the app. Families are left dealing with the consequences alone.
I expected much better from a platform that markets itself as a trusted childcare solution.
Show more
Buggy
After adding pets to profile, you have to re-add for each job. Then when trying to add multiple pets, it errors out, essentially becoming unusable.
Total scam
I paid for the 3 month plan. It was an absolute scam. Every person who i reached out to and they responded were obvious scammers. I had not a single applicant for my listing. When I asked for a refund they denied the request! Would not recommend this app.
