Misleading Pricing and Terrible Customer Service
I would not recommend Care.com. Before paying for a membership, I entered my budget and was shown tutors who appeared affordable. After joining, I discovered that the advertised pricing was completely different from what providers actually charged.
One tutor was listed at $15/hour but sent me her actual rates of $45 to $100. Several people I contacted even told me they were incorrectly listed as providing childcare!
I contacted numerous people, received very few responses, and never found a tutor.
When I requested a refund and provided screenshots proving the discrepancies, Care.com denied my request and then closed my support case, telling me to start over.
I paid $63.93 for a service that was not accurately represented. Extremely disappointing experience. I would not use this company again.
One tutor was listed at $15/hour but sent me her actual rates of $45 to $100. Several people I contacted even told me they were incorrectly listed as providing childcare!
I contacted numerous people, received very few responses, and never found a tutor.
When I requested a refund and provided screenshots proving the discrepancies, Care.com denied my request and then closed my support case, telling me to start over.
I paid $63.93 for a service that was not accurately represented. Extremely disappointing experience. I would not use this company again.
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Poor candidates
I’ve been using the app for almost 3 weeks now and haven’t found a suitable nanny. Either they don’t send references and CPR/First Aid documents or they fail to show up to the video interviews that they accept or they haven’t updated their profile with availability.
DO NOT USE THIS APP! DONT USE!
Update: I was advised to contact this place because they claimed to want to make things right. Their response on here was just for show. Of course they DID NOTHING! Do not waste your time on this site or waste your time communicating with the representatives. They do not help or want to help at all. Site is full of people who flake or don’t respond after agreeing to jobs.
First time using this app because I have a 17 month old. Had an agreement of pay, time and date with a woman on there for babysitting. She ends up no showing and not responding to my messages. Completely lost confidence and faith in this site and app altogether and to top it off the company refuses to give me a refund on all the money I paid to join. Don’t waste your money or time on this app when you have people like that pretending they’re gonna babysit and a company who refuses to make things right.
First time using this app because I have a 17 month old. Had an agreement of pay, time and date with a woman on there for babysitting. She ends up no showing and not responding to my messages. Completely lost confidence and faith in this site and app altogether and to top it off the company refuses to give me a refund on all the money I paid to join. Don’t waste your money or time on this app when you have people like that pretending they’re gonna babysit and a company who refuses to make things right.
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Worst app ever
Run from this app. Never had such a hard time with an app. Redundant, I think I entered my kids in like 10 times and it still broke. Edit doesn’t work, modifications don’t work. Really one of the poorest app experiences of my life. Fire these devs today!
Nothing but mistakes every where in this app! I demand a refund! Seriously, nothing but improper data, misconfigured actions in every part of the app. This company has missed the mark here in a big way, wasted $ I will never get back. Shame on the product manager and devs.
1.) mis matched address and zip codes
2.) added kids and other info over and over and still asks for your info.
3.) Bedroom / bathrooms sizes mismatched.
4.) when you book a job, you keep getting people trying to get it. We hired someone, then 20 people still applied and kept texting I’m available, it’s filled, you click a button that’s says hired, but the app doesn’t show the others and you get endless messages from period with your personal info.
5.) edit profile, and some fields are perma locked, randomly, can’t change basic details.
6.) paying them is the only thing that Works perfect.
We did find a babysitter, thankfully we don’t have use the app anymore but lost the $52 startup.
Nothing but mistakes every where in this app! I demand a refund! Seriously, nothing but improper data, misconfigured actions in every part of the app. This company has missed the mark here in a big way, wasted $ I will never get back. Shame on the product manager and devs.
1.) mis matched address and zip codes
2.) added kids and other info over and over and still asks for your info.
3.) Bedroom / bathrooms sizes mismatched.
4.) when you book a job, you keep getting people trying to get it. We hired someone, then 20 people still applied and kept texting I’m available, it’s filled, you click a button that’s says hired, but the app doesn’t show the others and you get endless messages from period with your personal info.
5.) edit profile, and some fields are perma locked, randomly, can’t change basic details.
6.) paying them is the only thing that Works perfect.
We did find a babysitter, thankfully we don’t have use the app anymore but lost the $52 startup.
Show more
Worst app ever
Never had such a hard time with an app. Redundant, I think I entered my kids in like 10 times and it still broke. Edit doesn’t work, modifications don’t work. Really one of the poorest app experiences of my life. Fire these devs today!
