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Care@Work

Care@Work

Benefits by Care.com

101 ratings
53 reviews
With Ads
🔧 Utilities
🌟 Lifestyle
Free
With Ads

Details

  • Released
  • Updated
  • December 31, 2015
  • April 21, 2022

Developer

Care.com, Inc.
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Care@Work screenshot #1 for iPhone
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Care@Work screenshot #5 for iPhone
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Reviews summary↘︎
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❓5 answered
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About

Easily access employer-sponsored family care benefits and find local caregivers for children, seniors, pets, and household needs. Get on-demand support for both planned and last-minute care requirements.

✓Access employer family care benefits
✓Connect with local caregivers
✓Child care services
✓Adult and senior care
✓Pet care services
✓Housekeeping and errands
✓Backup care for emergencies
Show original description

What users say

Summarized from real user reviews of Care@Work. Based on 101 reviews and a 2.5/5 average, it highlights the 4 positives and 27 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Helpful for backup care needs
  • 👍Convenient for last-minute care
  • 👍Easy to use and navigate
  • 👍Life saver for working parents

Negative things

  • 🐛Endless login loops
  • 🐛App redirects to main app
  • 🐛Inability to access specific features
  • 🐛Generates false phone numbers
  • 🐛Update infinite loop
  • 🐛Cannot open app due to update issue
  • 🐛App asks to upgrade but no upgrade available
  • 🐛Non-functional app
  • 🐛Inconvenient and frustrating experience
  • 🐛Unable to contact caregiver
  • 🐛App is unusable
  • 🐛Terrible service and useless app
  • 🐛App not formatted correctly for iPhone
  • 🐛Reimbursement section errors
  • 🐛Cannot activate
  • 🐛Login issues with third-party browser
  • 🐛Backup care reimbursement nonexistent
  • 🐛Cannot select kids' birthday
  • 🐛Account terminated without reason
  • 🐛Email contact functions not working
  • 🐛App doesn't load messages/applications
  • 🐛Too many glitches
  • 🐛Confirmation dates are off by a day
  • 🐛Mobile website terrible, app unusable
  • 🐛App crashes or won't sign in
  • 🐛Credit card handling broken
  • 🐛App froze on emergency contact page
See all reviews

What's New in Care@Work

9.2

April 21, 2022

Bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Frustrating login circle

I desperately want this app to work but it never does. I’m always sent on a never ending login circle between the Care.com app and the Care@work app. I get a flash of the app and once I tap or engage with the feature I am sent back to the login page. It’s incredibly frustrating and I really wish I could use the app to book and coordinate care, but I always end up having to get on a desktop and login to manage anything.
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Amanda SZAmanda SZ

App redirects to regular care upon opening

I’ve tried to review Nannie’s that we’ve used for work care on here but the app keeps redirecting me to the main care app. I can see in the background before the redirect it has a review and details on the work Nannie’s we’ve been sent but there’s no way to access that information. This is a truly busted experience.
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Valerie PossumValerie Possum

Does not work

Keeps redirecting to care.com app which is also buggy and does not provide the same functionality
Avi111223Avi111223

Worst App ever

This App is so problematic. It wouldn’t let me click on things and showed up a message to ask me to use care.com app. But I need to use it to text the nanny. It then generates false phone number.
aaadfggdaaadfggd

App not working

The app has stopped working- I’m guessing it’s not compatible with the latest iOS update.
sagana.sbksagana.sbk
See 48 more reviews

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User experience

🐞

Reported Bugs

37 issues

Endless login circle between apps

Bug

App redirects to regular Care.com app

Bug

App redirects to Care.com app which is also buggy

Bug

App prompts to use Care.com app but needed functionality is in @work app

Bug

Generates false phone numbers

Bug

App not compatible with latest iOS update

Bug

Update infinite loop (app store shows latest, app requires update)

Bug

Unable to update app, stuck on update stage

Bug

App will not open due to update requirement

Bug

App says upgrade needed but no upgrade available

Bug

Cannot open app, requires upgrade but none exists

Bug

Upgrade failure, no upgrade available

Bug

App asks to upgrade but no option exists

Bug

Error message: must upgrade app, but have latest version

Bug

App will no longer let me use it, error message to upgrade, but no way to update

Bug

Downloaded app needs updates but none available

Bug

Pop-up forces to Care.com app, cannot close, making app useless

Bug

Unable to interact on app, forces back to Care.com app

Bug

Cannot close Care.com pop-up page

Bug

App prompts to open Care.com but it lacks backup care confirmation

Bug

Pop-up every time, cannot close, redirects to Care.com app

Bug

App not formatted correctly for iPhone, cannot adjust max hourly rate

Bug

Reimbursement section cannot be sorted by year or month

Bug

Reimbursement section page is blacked out

Bug

No 'active' button when attempting to activate

Bug

Login requires third-party browser which hangs

Bug

Multiple claims pending for weeks, no direct contact for Care@work

Bug

Cannot select kids' birthday, reverts to current date

Bug

Account terminated without reason

Bug

Email contact functions do not work

Bug

Cannot complete fields needed

Bug

App doesn't load messages/applications

Bug

Fields appear blank when they are not

Bug

App confirms date one day before selected date

Bug

App crashes or won't let me sign in

Bug

Credit card handling broken, error with expiration date

Bug

App froze on emergency contact page

Bug
✨

Requested Features

9 requests

Integrate caregiver contact into the main Care.com app

Feature

Fix the pop-up that forces switch to Care.com app

Feature

Allow contact with assigned care provider

Feature

Fix the date selection for requests

Feature

Improve reimbursement section sorting

Feature

Add an 'active' button for activation

Feature

Allow adjustment of max hourly rate on iPhone

Feature

Provide direct contact for app support

Feature

Explain account termination reasons

Feature

FAQ

What does the Care@Work app do?

The Care@Work app allows you to access employer-provided family care benefits and connect with local caregivers. It offers on-the-go access for both planned and last-minute needs, covering childcare, senior care, pet care, housekeeping, and tutoring.

What types of care can I find through the app?

You can find various types of care, including babysitters, nannies, daycare, personal care for adults and seniors, transportation for seniors, senior housing assistance, dog walkers, pet sitters, boarding, grooming, cleaning services, errands, and tutoring.

Is the Care@Work app free to use?

The app itself is free to download and use. However, access to the services and benefits requires enrollment in your company's Care.com employee benefits program. There may be costs associated with the care services themselves, depending on your employer's plan.

Who is eligible to use the Care@Work app?

Eligibility is limited to individuals who are enrolled in their company's Care.com employee benefits program. If your company does not offer these benefits, you can download the general Care.com app to find and manage care needs.

What if my company doesn't offer Care.com benefits?

If your company does not provide Care.com benefits, you can download the standard Care.com app. This alternative app allows you to find and manage your care needs independently, without relying on employer-sponsored programs.