Useless
Response from developer
Thank you for your feedback. CareConvoy is designed to offer step-by-step guidance around procedures, though we understand not everyone may need this kind of support. We're sorry it wasn't useful in your case, and we'd welcome your input on how we could make it more helpful — please don't hesitate to call 866-704-4447 or email us at support@higgsbosonhealth.com
Error Adding Caregiver
You are long overdue for an app update.
Response from developer
Thanks for your review. We’re aware of this caregiver sign-up issue and have an update planned to resolve it. In the meantime, please email us at support@higgsbosonhealth.com and we’ll help fix it for you directly.
Easy
Response from developer
First, we want to assure you that there has been no data breach. Your data remains safe, secure, and is never sold to any third party by us. The email you received did not originate from us. It is part of your new GI provider’s standard process, as they partner with Manifest for online pharmacy services. However, we completely understand if you’d like to confirm this directly with your provider’s office. In light of this information, we would sincerely appreciate it if you could consider amending your review. We’re always happy to clarify any concerns and provide additional details. If you’d like to speak with us directly, please don’t hesitate to call us at 866-704-4447. Thank you for your time and understanding.
Unsolicited Email
Inaccurate notifications two days before an outpatient procedure.
Update: I’m not calling you to tell you what’s wrong with your app without a consulting fee— I’m a patient, not your employee.
Worse, my wife was my caretaker for this procedure, but when using the app with her own login it showed her logged in as me. She filled out the survey that she was prompted to, to tell you that information. I went to complete the survey and guess what? It’s all her answers! What an enormous waste of time. I can’t imagine anyone believes you when you claim you work closely with health care providers. The lack of proper functionality in your app suggests that’s not true.
Response from developer
Thank you for your feedback, and we apologize for any confusion caused by the discrepancy you noticed in the app. We work closely with your healthcare provider to develop the content in our application, and we’ll be looking into this further to ensure the information remains accurate and aligned with clinical guidance. Your health and well-being are very important to us. Please reach out to us at 866-704-4447 so we can investigate the specifics further.
