Useless
Response from developer
Thank you for your feedback. CareConvoy is designed to offer step-by-step guidance around procedures, though we understand not everyone may need this kind of support. We're sorry it wasn't useful in your case, and we'd welcome your input on how we could make it more helpful — please don't hesitate to call 866-704-4447 or email us at support@higgsbosonhealth.com
Error Adding Caregiver
You are long overdue for an app update.
Response from developer
Thanks for your review. We’re aware of this caregiver sign-up issue and have an update planned to resolve it. In the meantime, please email us at support@higgsbosonhealth.com and we’ll help fix it for you directly.
Easy
Response from developer
First, we want to assure you that there has been no data breach. Your data remains safe, secure, and is never sold to any third party by us. The email you received did not originate from us. It is part of your new GI provider’s standard process, as they partner with Manifest for online pharmacy services. However, we completely understand if you’d like to confirm this directly with your provider’s office. In light of this information, we would sincerely appreciate it if you could consider amending your review. We’re always happy to clarify any concerns and provide additional details. If you’d like to speak with us directly, please don’t hesitate to call us at 866-704-4447. Thank you for your time and understanding.
Unsolicited Email
Inaccurate notifications two days before an outpatient procedure.
Update: I’m not calling you to tell you what’s wrong with your app without a consulting fee— I’m a patient, not your employee.
Worse, my wife was my caretaker for this procedure, but when using the app with her own login it showed her logged in as me. She filled out the survey that she was prompted to, to tell you that information. I went to complete the survey and guess what? It’s all her answers! What an enormous waste of time. I can’t imagine anyone believes you when you claim you work closely with health care providers. The lack of proper functionality in your app suggests that’s not true.
Response from developer
Thank you for your feedback, and we apologize for any confusion caused by the discrepancy you noticed in the app. We work closely with your healthcare provider to develop the content in our application, and we’ll be looking into this further to ensure the information remains accurate and aligned with clinical guidance. Your health and well-being are very important to us. Please reach out to us at 866-704-4447 so we can investigate the specifics further.
What a horrible way to micromanage patients!
Response from developer
We’re really sorry to hear that your experience with the CareConvoy app felt overwhelming. That’s definitely not the intention, and we understand how stressful preparing for a procedure can be. Each message is carefully designed in collaboration with your care team to help you stay on track for the best possible outcome. The frequency of messages is based on the specific procedure type to make sure nothing gets missed, but we completely understand that this can feel like too much at times. If you’d be open to it, we’d appreciate the chance to talk with you and understand which messages in particular may be unnecessary. Please call our support team at 866-704-4447 —we’re here to help!
Inaccurate notifications two days before an outpatient procedure.
Response from developer
Thank you for your feedback, and we apologize for any confusion caused by the discrepancy you noticed in the app. We work closely with your healthcare provider to develop the content in our application, and we’ll be looking into this further to ensure the information remains accurate and aligned with clinical guidance. Your health and well-being are very important to us. Please reach out to us at 866-704-4447 so we can investigate the specifics further.
Scam App
Response from developer
Hello, Thank you for reaching out. We’re sorry for the confusion and any inconvenience caused. Our app is available only through your healthcare provider, who shared your procedure details so we can support your care journey. We’re a Durham, NC–based company that’s been serving patients nationwide for years. The app is completely free—we never charge patients, request purchases, or sell your data. We also never place calls or send texts asking for payment or financial information. If you received such a message, it may have been a scam, and we recommend confirming with your provider. If you’d like to speak with us, please call 866-704-4447 or email us at support@higgsbosonhealth.com. Best regards, Alex M. – Manager
Cannot set Task due date past December 2024
New name for an old app.
Response from developer
Thank you for highlighting your concern, and please be certain that Apple does not permit any developer to place apps on a user’s mobile device without their express permission. We rebranded our app, previously called Manage My Surgery (MMS), to CareConvoy earlier this week. This rebrand initiative prompted an app update, and we apologize for any confusion or misunderstanding it may have caused. If perhaps you recall your experience using our app when it was called Manage My Surgery, we would very much appreciate your thoughts in an updated app review. Additionally, we encourage you to email our team at support@higgsbosonhealth.com if you have additional feedback.
Where did this app come from?
Response from developer
Thank you for highlighting your concern, and please be certain that Apple does not permit any developer to place apps on a user’s mobile device without their express permission. We rebranded our app, previously called Manage My Surgery (MMS), to CareConvoy earlier this week. This rebrand initiative prompted an app update, and we apologize for any confusion or misunderstanding it may have caused. If perhaps you recall your experience using our app when it was called Manage My Surgery, we would very much appreciate your thoughts in an updated app review. Additionally, we encourage you to email our team at support@higgsbosonhealth.com if you have additional feedback.
Good BUT MAJOR BUG!
Response from developer
Thank you for taking the time to share your thoughts and provide feedback on our app. We genuinely appreciate your insights, and your review has highlighted an important aspect that we need to address. We apologize for any confusion or misunderstanding caused by the user interface (UI) of our app, but we do not offer an Emergency Contact option. Rather, we offer the option to add a Caregiver, and the app does highlight that Caregivers are given access to all patient information. Given your feedback, we recognize that we can improve the UI to make this clearer. Once again, thank you for bringing this matter to our attention. Additionally, we encourage you to email our team at support@higgsbosonhealth.com if you have additional feedback.
Good App
Good info on what to expect
MMS Survey is for lumbar fusion and I had cervical spine fusion
Response from developer
Hello LadyriderMay2015, Sorry to hear that you received an irrelevant survey for your procedure. We really care about all of our patients and the patient experience. We continually strive to correct any imperfections and make the application better. Please contact us at support@higgsbosonhealth.com and we will look into it further. Thanks! The MMS Team.
Thankful for this ap
Submit button does not show up so can’t complete surveys.
Response from developer
Dear Faerywoman, Thank you for submitting the app review. MMS Survey feature has been used by many users and we have not seen any obvious problems with the feature. We would like to get to the bottom of the specific issue you encountered. Please email us at support@higgsbosonhealth.com or call us at (866)70-HIGGS and we will resolve this issue. Sincerely, The Higgs Boson Team
