Lots of bugs
You can’t add a dependent using this app. Once I enter in all the dependent info, it says it’s been created but doesn’t show up as an option when you try and submit reimbursement documentation, they don’t appear in the drop down. Nor do they appear in the dependent page in the profile. Without the correct dependent listed, you can’t correctly submit reimbursement forms, which they will the. Reject. So basically a useless app.
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Cannot add more than one receipt
The mobile app does not allow you to add more than one receipt or a doctors note in order to get approval.
Not a Huge Fan but it gets the job done
A lot of the features of this app are just missing and/or glitchy. Small things to complain about but makes a difference when you add them up. For example: it logs you out every time you go to a different page or app and then not only do you have to log back in, but you have to go through two factor authentication (with no obvious way to allow current device). Then, it doesn’t allow the “insert code from text” option on most iOS apps AND the keypad reverts back to letters after keying in each individual number. Frustrating. Other bugs like you can’t scroll all the way down on some pages, or select multiple notifications to delete or mark as read at once, etc.
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Cannot upload from mobile device
You can view everything but you cannot upload a file EOB from a mobile device. Not a functional app. Instead I had to go to the website to accomplish the same task.
Rampant Login Errors
I set up my account on the web & downloaded the app. I tried to login recently & it wanted my username and password, even though there is a Face ID icon & I use Face ID for all my apps. I assumed user error and chose the forgot password option. I chose a strong password and tried to login, unsuccessfully. I closed the app, waited a few minutes and tried again. The login button did not enable. Between the phone & web I locked my account. After getting it unlocked & creating a password that works on the web, I still cannot access the mobile app. The login button will not enable. The app is useless.
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Log in stopped working
Was great but after day one can’t log in anymore so I’m stuck using my chrome login… needs some bug fixing
Love it
Once set up it is a wonderful tool to stay up to date with your medical expeensives. It has become a necessity for me!
Still Missing the Mark
While the functionality hasn’t changed much, the one thing that is truly vexing about this App is the fact that you can not upload a receipt right away. In fact, initially the entry looks like it is “good” but a few days later is when a warning will appear that asks for “further documentation.” Why not allow receipts to be uploaded as soon as the charge gets into the system, when you have the receipt actually in-hand.
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Shaky platform and not intuitive
I was looking forward to submitting my receipts by taking a picture on my phone. Downloaded the app, was able to login OK. I was able to find the claim and click the button to submit a receipt and the app immediately threw me out. Logged in again, went through the steps. I took a picture but I have two receipts. I don’t see how you can submit a second photo. I then tried to search for the claim and it has disappeared. I used both a date range and the exact dollar amount to search and nothing shows up on the “list.” I’m already disappointed with Careflex. I’m now going to go online and see if I have better success submitting with a scanned document— more time consuming. What a shame. Was really looking forward to the faster claim substantiation. Our company just chose careflex over another FSA/HRA administrator. I thought Careflex was going to be a better company, but we’re already off to a bad start.
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Useless
Every time you try to log in the app shuts down.
Not working
Used to work but now force closes when I try to sign in, had to use the website instead.
Unable to use
Every time I try login it auto closes. This app is useless
Not working
This app use to work for me. I don’t know what changed but I am having the same problem as others noted. As soon as I out in the user name it dumps and closes. I e called customer service. They took my phone numbers to call me back .. no call back yet.
Not compatible with face recognition?
I don’t know if the app hasn’t been updated to use or accept Apples Face ID or not, but I e downloaded the latest version of the app and it dumps every time and immediately after entering my login name.
I’ve tried deleting the app and reinstalling, and no improvement. I can access the account online no problem. It’s just the app...
I’ve tried deleting the app and reinstalling, and no improvement. I can access the account online no problem. It’s just the app...
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Need update to upload?
Apparently I need an “update” but when I try to do that the app just goes around in circles? I need to upload EOB’s (like always) because I do not have access to a fax machine but this glitch or whatever is not allowing me to.
Hopefully they don’t deactivate my card while I wait.....,
Hopefully they don’t deactivate my card while I wait.....,
Login
Can’t login says I need update but I’m updated and now can’t use app. Frustrating.
Infinite loop
Cannot login like others
It was great
An update must have been pushed and now I cannot log in because the app keeps saying I need the most recent update. When I click “update” it takes me to the App Store and it says it is updated. So... stuck in a loop and unable to upload documents.
