Care
Thank for excellence service. caregiver is a great resource
Love the concept
Easy to access but when something needs to be up dated this app won’t give you any time to do the update on your own time. This app forced me to update right before clicking in I was 20 minutes early by the way. Then when all was said and done I was 20 minutes late. It was infuriating. Hard to edit time of clock in.
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User interface not user friendly
The pop up screen blocks me for entering the reason for request past session requested. I had to use my iPad (which has bigger screen than my iPhone).
Terrible app.
Have been required by Hancock to use this app for a year and a half now and gives nothing but trouble. Trouble logging in and out, notifications on logging in go round and round, sometimes the app does not keep the time while logged in and now no plus sign on sessions to create a manual session. Sometimes it will lock me out of logging in and I have to waste my time calling them. Very lousy app all around.
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Response from developer
We sincerely apologize for the troubles you've experienced with the app. We'd be happy to assist you further. Please contact us directly at 1-800-233-1449, and we'll look into the issue for you. Thank you for your patience.
Login issues
It’s sometimes very disturbing when logging in, I had a very hard time yesterday, called the John Hancock office 3 times, the third person was very helpful. Though he couldn’t get it resolved. It’s a shame that these things happen, and whilst you login with past session, you are asked to do it with location even though you are still at the location. It’s frustrating sometimes.
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Location is not correct
I’m at the address the entire time yet the app says otherwise. Fix it!
Mi criterio
Muy fácil de usar
Let’s start with the app
The app has been logging me out, doesn’t recognize my security answers, the company does not send a text to chat when you choose that prompt when calling the 800 number for support, the company doesn’t help you when you call to deal to someone for tech support. They ask for the policy holder’s DOB and policy number which as a CG I’m not privy to. Anytime I call it is an issue. The service they’re providing is desperately needed, but their company policy for communication and support is flawed. The app is flawed. Other CGs didn’t have the same experience. This experience has become frustrating and unnecessarily time consuming.
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Worst company
This is hands down the worst company to deal with. Call customer service and they will have you on phone for hours and not help you. The app it’s self is terrible. Location is on however it does not show it. The customer service is the rudest group of people I’ve ever dealt with.
Terrible app.
Have been required by Hancock to use this app for three months so far. Continually does not work right. Terrible app and Hancock does not seem to care.
Response from developer
We sincerely apologize for the troubles you've experienced with the app. We'd be happy to assist you further. Please contact us directly at 1-800-233-1449, and we'll look into the issue for you. Thank you for your patience.
No working good
Isn’t not working good I’m not finished the session for long time
Bad
No matter how many times we tried, the app doesn’t work
