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CareGiver by John Hancock

CareGiver by John Hancock

Electronic Visit Verification

790 ratings
14 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • February 16, 2019
  • July 16, 2026

Features

Developer

John Hancock
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About

This app allows approved independent caregivers to electronically submit care sessions for services rendered to John Hancock Long-term care insureds. It streamlines the process of managing and tracking care hours, submitting sessions for review, and accessing past visit history for faster reimbursement.

✓Manage care visits online
✓Submit care sessions for review
✓Access care session history
✓Go paperless
✓Track hours of care
✓Create daily care sessions
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What's New in CareGiver by John Hancock

4.3.4

July 16, 2026

1. Active Live Session Timer visible on the lock screen when app is in the background 2. Security Updates 3. Skeletons of the screens will be visible while pages are loading 4. Distance from the Address of Care will be visible on End Session screen if there is an Address Conflict

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User reviews

Most RecentHighest RatedLowest Rated

Bad app

There is always a problem with this application.
Bobbie’s NieceBobbie’s Niece

John Hancock is Evil

Inherently evil company, they make it as hard as possible to work with.
TechGuiseTechGuise

Care

Thank for excellence service. caregiver is a great resource
410!410!

Love the concept

Easy to access but when something needs to be up dated this app won’t give you any time to do the update on your own time. This app forced me to update right before clicking in I was 20 minutes early by the way. Then when all was said and done I was 20 minutes late. It was infuriating. Hard to edit time of clock in.
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KTB2004KTB2004

User interface not user friendly

The pop up screen blocks me for entering the reason for request past session requested. I had to use my iPad (which has bigger screen than my iPhone).
Nnnnooooname123Nnnnooooname123
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Developer apps

John Hancock Retirement
John Hancock Retirement

by John Hancock

💰 Finance

(37K)

Free
See developer apps

FAQ

What does the CareGiver app do?

The CareGiver app provides approved independent caregivers with a paperless way to submit care sessions for services provided to John Hancock Long-term care insureds. It allows for online management of visits, submission for review and reimbursement, and access to past session history.

How does the app help with reimbursement?

The app streamlines the reimbursement process by allowing caregivers to start and end sessions to track hours, and then submit these daily care sessions directly through the app to the customer for review. This leads to a faster end-to-end process and quicker reimbursement for the insured.

Is the CareGiver app free to use?

Based on the provided information, the app is available for free. There are no mentions of subscription fees or in-app purchases, suggesting it is a complimentary tool for approved caregivers.

Who is the target audience for this app?

This app is designed for approved independent caregivers who are providing services to individuals covered by John Hancock Long-term care insurance policies that have active claims. It's specifically for managing and submitting care sessions for these insured individuals.

What are the main benefits of using this app?

The main benefits include a fast, convenient, and paperless way to submit care sessions, manage visits online, track hours of care accurately, and access a history of prior sessions. This all contributes to a more streamlined process and potentially faster reimbursement.