Cannot log in
After the last update and maintenance to this app and website, I can not log into my account. Have called and am told to click forgot username to reset it, however the screen goes blank when I click that. Same with forgot password, the screen goes blank. Can’t change anything when the page does not load!! This is ridiculous!!!
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Bad Communication
I started a different job and tried to enroll in my new 401k plan. It just keeps sending me to old plans I am not active with anymore. I have tried calling and even though money is coming out my check every week, nothing has been invested. I am just being sent in circles instead of them adding a new account. They said it would be done for me over the phone and it still has not happened. I would be happy if they sent enrollment access number and contract number so I could enroll myself.
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Wait, time is ridiculous
I should not have to wait 45 minutes to talk somebody on the phone it is a good system. I have made some money but if I have to wait 45 minutes, I will just call back another day.
Best
Best
La mejor compañía para asegurar mi
Nunca me había sentido tan tranquilo y confiado en ninguna compañía de inversión como con jhon Hankock
