Good app
This is a good app with simple interface and works well even in low network speeds.
MK
Very poor app! Crashes every time and forgets the entered credentials. Nightmare! Should fire everyone associated with app design and development.
Behind the Times
No live updates like so many other investment groups offer. No day to day balances. Embarrassing network! Just look around at your competitors aka JP MORGAN WEALTH MANAGEMENT and others.
Lacks in-depth insight
My biggest frustration is the lack of in depth insight and functionality the app has compared to desktop. JH desktop also offers remarkably poor insights compared to other firms.
Not great compared to fidelity app
App lags a lot, consistently, when on WiFi or not. Visualization tools are basically non-existent - if they could make some sort of YOY growth graph tool the way fidelity has I'd be thrilled.
Just about everything is incorrect.
And no way to change it.
0 stars
Would give 0 if it was an option. Was cheated out of thousands of dollars because this company did not catch my former boss NOT putting our employee contributions in that were coming out of our biweekly paychecks during the whole duration of my employment 7+ years, along with other coworkers of mine. Terrible company, would never recommend to anybody.
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Model a new loan
Not working at all
Not a good way
Sucks for an old timer
Website review
Text is too small, options to save a report or print a page is not available.
Total garbage
Same garbage constantly being logged out it it is down.
Just trash, down gain
App is always down. Does not log in. Some sort of error. Just a trash app. Moving my accounts.
Just trash, down gain
App is always down. Does not log in. Some sort of error. Just a trash app. Moving my accounts.
What a joke of an app
Hey when did the money show up. Who knows. You should be happy to have a job Gen X. lol
Legacy
I am enjoying the benefits of having a legacy for myself and family.
Needs much work
I have to try three and four times for it to take my password. Why? Password is correct it just flakes out.
Customer service is even more useless. Took HR going after them to actually respond to us (most of us had issues when they took over our 401K accounts) having issues accessing their accounts.
Customer service is even more useless. Took HR going after them to actually respond to us (most of us had issues when they took over our 401K accounts) having issues accessing their accounts.
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What a joke
Password and username never work i have to reset it every time i log in, and now it wont even let me reset my password it just says an error occurred my company switching to jhr has been the worst decision they have made to date.
Reset Password
I have been using this app for years. Recently I keep getting “your account has been locked for security reasons. Reset your password.” I’ve called they said I don’t have any issues with my acct. It’s still showing up. I’ve deleted the app. I go thru the website now.
Needs major improvement
I have yet to have the app work on my phone. I have had it for over 3 months. I have ensured my phone, software, and app are up to date. I have verified my login credentials. Nothing seems to make a difference. I like that it has facial recognition, but that’s the only thing. Very disappointing that I can’t look at my balances or accounts easily.
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Sooo Simple
Being not so puter Davy this app is Da Best. Unlike others when I log in I don’t have to navigate through several sites but go directly, VFR into my account. No Mo Headaches. Thanks John Hancock
Constant Crashing and Login Issues
This app has become extremely frustrating to use. It constantly crashes, freezes, and sometimes won’t even load properly. Every time I try to check my retirement account or navigate through the app, it either closes unexpectedly or gets stuck loading. An app handling important financial information should be reliable, but this experience has been anything but reliable. Please fix the stability issues and improve performance.
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Navigate
The app is very easy to navigate.
