App is trash
Constantly freezes. Returns errors. Doesn't open.
Correction
Your dates are wrong for payroll and you have duplicate dates on the app
Impossible
Impossible to get help. Trying to access my 401k account to withdraw money…for TWO weeks. No luck. Will never do business with John Hancock again once I withdraw my money!
The worst
This app is constant pin wheels logging me out back in! Terrible
Updates.
The website has been very helpful for accessing the balance information.
Vice President
John Hancock is very customer focused and makes it easy to navigate one of life’s toughest challenges, saving enough for retirement! Strongly recommend!!!
Good app
Text doesn’t always fit the screen
Total garbage
Is anyone paying attention!! Constantly being logged out and “something went wrong”
Same garbage constantly being logged out it it is down.
Just trash, down gain
App is always down. Does not log in. Some sort of error. Just a trash app. Moving my accounts.
Same garbage constantly being logged out it it is down.
Just trash, down gain
App is always down. Does not log in. Some sort of error. Just a trash app. Moving my accounts.
Need more information
It would be great to see the individual investment funds real time ticker and how they are increasing my balance day to day. I also want to see how my dividends are being applied.
App
Great app
Cannot log in
After the last update and maintenance to this app and website, I can not log into my account. Have called and am told to click forgot username to reset it, however the screen goes blank when I click that. Same with forgot password, the screen goes blank. Can’t change anything when the page does not load!! This is ridiculous!!!
Show more
Bad Communication
I started a different job and tried to enroll in my new 401k plan. It just keeps sending me to old plans I am not active with anymore. I have tried calling and even though money is coming out my check every week, nothing has been invested. I am just being sent in circles instead of them adding a new account. They said it would be done for me over the phone and it still has not happened. I would be happy if they sent enrollment access number and contract number so I could enroll myself.
Show more
Wait, time is ridiculous
I should not have to wait 45 minutes to talk somebody on the phone it is a good system. I have made some money but if I have to wait 45 minutes, I will just call back another day.
Best
Best
La mejor compañía para asegurar mi
Nunca me había sentido tan tranquilo y confiado en ninguna compañía de inversión como con jhon Hankock
J H 401 K Plan
Excellent web site, easy to navigate. Easy to calculate rate of return, excellent investment options updated regularly. I have experience with this platform for more than 2 decades! I highly recommend for retirement savings!
Good app
This is a good app with simple interface and works well even in low network speeds.
MK
Very poor app! Crashes every time and forgets the entered credentials. Nightmare! Should fire everyone associated with app design and development.
Behind the Times
No live updates like so many other investment groups offer. No day to day balances. Embarrassing network! Just look around at your competitors aka JP MORGAN WEALTH MANAGEMENT and others.
Lacks in-depth insight
My biggest frustration is the lack of in depth insight and functionality the app has compared to desktop. JH desktop also offers remarkably poor insights compared to other firms.
