Horrible
I cannot be more clear when I say this is the worst app I have ever had the displeasure of working with. Something as simple as trying to recover a password quite literally turns into a 2-3 day ordeal. You have around a 50/50 chance of even being able to login to your account. Shameful and embarrassing
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Terrible App
Terrible App and Customer Service
Fake reviews
This app is so bad, the reviews here are clearly fake. Balance data always lags 5 days behind. Why are you showing me data as of a past date? That’s useless to me!
Not growing
My 401k hasn’t changed much not growing seems like got stuck in the last few months ☹️
Rate of return
How do we know rate of return since the start of the plan? There should be an added option as since inception aling with other options to select from.
System is one of the worst ever
I have been trying to take a withdrawal and the online system refuses to let me enter the code to verify my identity. This has been going on for moths. I am 68 Tia and simply want to move some of these funds to a rollover IRA to expand my investment choices
Terrible App
Forced to utilize this through my work. Otherwise I would immediately find something else. App is utterly useless beyond seeing my current total. There’s not even a way to look at my contributions individually. And details about different ways to allocate funds is too rudimentary and confusing. I just have to pray my money is safe and assume they are really behind the times with technology.
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No Widget
Needs to add a live widget where it shows the amount we have for our annuity then this app will be five stars.
App is antiquated and doesn’t work well
Don’t even bother with this app, just contact your plan administrator instead.
TGC
Excellent resource
Too little info
It feels like this app is 10 years ago. It is very difficult to find information, especially related to the performance of various funds compared to the market or do any research.
Realtime Account Values
Why can’t we get real-time values of our investments and total account? This app is substandard and uncompetitive. As soon as I can leave, I will leave.
Personal info
Tried changing my personal info and the app just stalled. Kept getting the spinning wheel
Lack of Help
I have had to call multiple times just for help on my account randomly disappearing from my dashboard. Still has not been fixed.
Bad UX design and service
I can’t believe this is actually the worst app I have used besides tricare app.
It’s consistently crushing on me, can’t login with face recognition. The session expiration notice will pop out literally when I am in the middle of doing something.
They cannot handle 401K withdrawals for customers, not like other financial companies. I have to do it myself, and when I try to do it, their system crushed again and won’t send me security code.
I the process it says 7-10 days to complete the check delivery, but in the confirmation email it says14 days, sgd it needs approval? What do you need to approve when I take my own money out? Hold my money for another week to make more interest?
I suggest you hire some good product management teams and SWEs. This firm is bad. And that’s why I am transfer my money out
It’s consistently crushing on me, can’t login with face recognition. The session expiration notice will pop out literally when I am in the middle of doing something.
They cannot handle 401K withdrawals for customers, not like other financial companies. I have to do it myself, and when I try to do it, their system crushed again and won’t send me security code.
I the process it says 7-10 days to complete the check delivery, but in the confirmation email it says14 days, sgd it needs approval? What do you need to approve when I take my own money out? Hold my money for another week to make more interest?
I suggest you hire some good product management teams and SWEs. This firm is bad. And that’s why I am transfer my money out
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Not Useful
Tried to change my address after my move, but the app doesn’t support such an action. Sadly, neither does the website. Great job JH!
App is trash
Constantly freezes. Returns errors. Doesn't open.
Correction
Your dates are wrong for payroll and you have duplicate dates on the app
Impossible
Impossible to get help. Trying to access my 401k account to withdraw money…for TWO weeks. No luck. Will never do business with John Hancock again once I withdraw my money!
The worst
This app is constant pin wheels logging me out back in! Terrible
