Duplicating Transactions
This is my second time using the app to do a transaction/transfer and it has duplicated the transaction again. Will not be using the app for transactions going forward. That is very inconvenient bug for a banking app to have.
Subpar and Lack of Effort
I’ll give a 2 stars because at-least we can see accounts but that was just about it.
This app does not seem like it had much research done into user interactions or user experience. The app is mediocre at best, comes off more as a proof of concept than an actual product. From the alignment of the cards, to the insistence of using a menu to do any action in the app, being unsure what is clickable or not and the overall design is just not it.
It is a grossly underwhelming product for a 2025 mobile app. It gives 2015 app production vibes. Maybe because it took 10 years to be made.
This app does not seem like it had much research done into user interactions or user experience. The app is mediocre at best, comes off more as a proof of concept than an actual product. From the alignment of the cards, to the insistence of using a menu to do any action in the app, being unsure what is clickable or not and the overall design is just not it.
It is a grossly underwhelming product for a 2025 mobile app. It gives 2015 app production vibes. Maybe because it took 10 years to be made.
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Subpar at best
This app is really bare minimum effort on the part of JN. For a bank that probably is the last one in Jamaica to get an app the functionality and user interface for the app should be much better. Nothing about it is intuitive. I wonder if they even did a customer test on it before rolling it out. It’s ok but they can and should have done way better than this.
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Basic but works
Coming from no app at all and only being accessible through your browser I think this is ok and works fine. I guess over time app updates will be introduced to improve but I will be keeping this app on my phone even just for quick and easy access to check account balances etc.
Too many apps
I’m glad there is an app now but the website is better to me the app should look like the website for the next update and the my card app should be merged there’s too much apps that’s too much work to be switching from one to another
